DO NOT USE BUDGET VAN LINES Giving them the benefit of my doubt, we contracted to move my son from Michigan to Utah. I signed the contract on July 22, 2010. I paid them $611, which they have not submitted for payment, and has now been put on fraud alert. The agreed up pickup date was July 30th through August 1st. They were to deliver August 8, 9, 10. My Son needed to be at work on August 9th. We paid and extra $150 for that smallthree day window, The movers were to call, 24-48 hours in advance. On Friday July 31st, I called my salesperson, Dan, and he said "that he was sure 99% that the pickup was August 1st or 2nd. Not hearing anything, I called on Sunday the 1st, and received only recordings, so much for being a service organization 7/24 as told. On Monday, I tried three times, finally someone called back ( he is prpbably fired for doing so. He told me there was no scheduled pickup, today, tomorrow, anytime. We discussed, I asked for his manager, and of course got a recording. I then called back, and pretended to be a new client, and of course they answered ( always for fresh meat to prey on). This person, Victor, attempted to be helpful (probably new), said they could wave the fee that we were charged to deliver on August 9th, thought they could pick up on the 5th and deliver on the 8th. He went off line, came back with the anwer no. No offer to compensate, only offer to continue to find a mover. We had to go to plan B, and are now out and additional $900 to make the move by August 9th. DO NOT USE THIS COMPANY !!!