Maxis Communications / fiber internet service

Kuala Lumpur, Malaysia

My name is Loh Kwok Yee. I subscribe to Maxis Home Fiber Internet Service under my ID of [protected]. Since March, 2017 I have constant disruption to the service. The service has been down 4 to 5 times. Each time it can take up to a week or more to repair the service. Since 11th June until today i.e for a week, the service has been down. On 14th June, a technician came and told me that the fiber is broken which I have already suspected. The technician asked me to call back to the customer service to send an installer (which should not be my job to do). I have been calling the customer service everyday since 14th June. Each time I was told that the technical department will call me soon. However, I have not received a single call from anyone. The Maxis Report Number is C19068380. I would like the service to be reinstalled as soon as possible and a refund of my service subscription for every day the service is down.

Jun 18, 2017

Post your comment