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Max New York Life Insurance / unethical business practice

1 India

Horrible experience with max new york life insurance: please stay out of them.

This company (Max new york life) doesn't have any credibility.. I have similar experience with the company where I was rejected for a top-up option on what they say is "on-medical-grounds" for a "good-for-nothing" traditional policy with policy number [protected] (I do agree that it is my mistake not to understand the policy before buying it, but its because the company agent who happened to be my friends brother misguided me and suggested me to take this policy). My personal doctor verified my report and said that there is no scope of rejecting the top-up option on medical grounds. To make it worst, they did not provide me my medical report for an year intentionally to make it invalid (Every medical report stays valid (In effect) only for an year)!

I thought of going to the consumer court, however not sure if this is going to work as companies like this trap us by making us sign the multiple page confusing contract document. However I do have proof of communication emails that shows that this company has dodged from providing the medical report in time. (No company has the right to fiddle with our medical report and keep us in dark. This is illegal trade practice!)

The company customer care is highly arrogant, at the same time having the slightest idea of what is happening within.

I have lost rs. 26, 000 paying for illegal trade practice! My sincere request to all of you is to stay away frommnyl. I have couple of other polcies with lic, ing vysa and all of them have good credibility.

Basically, I hate to write anything negative about any company. However this has crossed the limit. The most painfull thing here is that there is no resource in this whole company who can listen to what a customer has to say! Pathetic customer relation!

Frustrated mnyl customer

Policy number [protected]

Any suggestion/feedbacks, please reach me at [protected]


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