Mason Easy Pay / return shipping charge

1356 Williams Street, Chippewa Falls, WI, United States Review updated:
Contact information:

Ordered size 9eeee shoes, when received though they were marked "9eeee" they were actually standard width. Shoes came with return label that indicated a 7.99 charge for return. Called their customer service department and was told that the return shipping would be refunded if the shoes were not eeee width, that they would be measured when returned so I used their shipping label. When I received my refund the return shipping had been charged against the cost of the shoes. Called their customer service department and was told "we don't gaurentee fit" and "that's what you get when you order shoes on-line." by a manager in that department.
Between the original shipping charge and the return shipping charge I am now out of pocket for half the cost of the shoes with nothing to show for it.

Sort by: UpDate | Rating


  • St
      Jul 20, 2017

    I paid off my bill for 1 pair of boots for my grandson and they say I still owe them close to $100 . I've emailed them 9x about a discrepancy I thought was going on with my bill. They just keep adding and adding

    0 Votes

Post your comment