Marks and Spencer
reviews and complaints

I visited your Bromborough Store today (16/05/22) at 16 21 time on receipt.

As I was passing I purchased items including a pack of tomatoes priced 69p the sell by date is 19/05/22 batch no 6205J.

On returning home and noticed two of the tomatoes we’re rotten so instead of 6 I have 4 as prices today are very steep I can not afford to be spending money on poor quality goods

Good morning. The delivery of flowers Alstroemeria, and chocolates were delivered to , 29 Fearnley Drive Ossett Wakefield wf5 9fu. Sent by me Rita Ridsdale. I received a call that they had not arrived Tuesday. Again last night Wednesday. So I suggested they look around back of house, Sure enough out side an unused gate , the delivery was there open to the elements overnight. And at risk of being taken. no NOTE advising this action put through door. Your flowers remained beautiful. DPD IS AT FAULT. I felt you should be aware of this. regards Rita

Today I received a bouquet of flowers for my birthday from my stepdaughter . I thanked her and my son in law for them and said they were lovely. I lied! I did not tell her the true state of the flowers many of which are wilting and some are even dying! I am so disappointed and angry that you would send flowers that are almost only fit for the bin. I am a loyal customer of your company and I feel cheated .

Yours sincerely

Patricia Gillespie

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1. Women dresses [protected])

2. Women's tops [protected])

3. Women's tops [protected])

4. Women's tops [protected])

Above which I didn't received sl. No -3 price 740

I have just had a terrible experience shopping at M&S at Crewe. The person in front of me in the checkout stood her child with bare feet on the counter where the food is put after it is scanned. I mentioned it to the girl on the checkout before she stated scanning my foot and she just grinned at me and said "I'm sure it will be fine it is only packaging" and commenced to put my foot there. I told her that I was not happy about this, particularly in the current climate. I told her that I was going to report this and she then offered to clean it. I said it was too late now as most of my food had been put there. She said I could report it to the manager who was stood near directing people to the counters. He then walked passed me so I told him about it. She then said, I offered to clean it and I pointed out that it was only after most of the food had been scanned. The manager then said that I was being rude to his colleague. I pointed out that I had not said anything rude I was merely stating the facts, He then said well ok then you are shouting at my colleague and I will not allow this. My voice may have been a little raised by then because of the dismissive attitude to my concerns, but I certainly wasn't shouting at her. If I had shouted at her at any stage he would have heard it when he was stood at the end of the counter. It may only be packaging but I have to then touch the packaging and take it home etc. It is inconceivable and disgusting that any food store should not clean an area where bare (not too clean looking) feet have stood before putting food on it and the response, especially from a Manager was very upsetting. I felt that the manager did not even give consideration to my concerns, he just incorrectly alleged that I was being rude.

My daughter ordered 3 different boxes of flowers with other items for Mothers Day. Order number [protected], The first and second boxes arrived on Friday 25th March. In the first box was an orchid. This was lovely but 5 of the flowers had dropped off in the box which was disappointing. The second box contained daffodils, narcissi and a bottle of champagne. The daffodils were fine but the narcissi were fully open and by Sunday (Mothers Day), they were almost dead. See photo. Then the third box which contained a basket of plants and chocolates were fine but they DIDN'T ARRIVE until the Wednesday after Mothers Day. As the boxes were all ordered at exactly the same time then they should have arrived on the same day. It was agood job that I had the other boxes arrived in time otherwise I wouldn't have had a Mothers Day present. Not a very good outcome for a firm like yours. I expected better.

Sorry but I've tried to upload my photo but it wont work

On Tuesday morning I was contacted by a friend to ask if I had received some flowers from her the previous day. I had not. I went to my front door to look in the side passage where I thought they might have been put for safekeeping, but instead I found an absolutely soaked cardboard box in front of the front door, not under any cover at all - and it had been raining all night. We were in all the previous evening and so I am sure no-one rang the doorbell. As I was not expecting the gift I had not looked for them. Luckily as they were flowers they were absolutely fine, but pretty much any other gift would have been ruined. I thought you should be aware that the delivery was extremely poor.

I am puzzled how having chosen what should be a healthier option only to find out the product has 47% fat and how that can be?

my email is [protected]@aol.com

On 24 December 2021 I visited Marks and Spencer store in Swansea and bought a few items of food. When I reached home, I noticed the above product on it and, after telephoning them, they could not find the product. They asked me to write to them. I did and had a response saying they would reply within 48 hours. They did not. I chased them up and still have not heard. I have no idea what this product is and I have the feeling that they do not know either! However, if they are charging a number of customers with this sum, they are collecting a large amount of money!

My wife recently bought a large (2kg) piece of ham. She would normally have boiled it prior to cooking but there was no mention in the instructions so she assumed that in this case it wasn't necessary. The result was an unpalatably salty piece of meat, hence a waste of money.

We feel the instructions should have been much clearer.

As an aside, whilst looking for the email address I found a complaints phone line charging £3.60 per minute. Is this a deliberate deterrent?

My email address is:

[protected]@sky.com

Bill Barnfield

PK006 Collection Free-Range Pembrokeshire Bronze Turkey (Serves 6-8)

Catalogue no: [protected] 1 £55.25 turkey

I ordered a turkey, as above, for a family Christmas meal but we were all extremely disappointed at, not only how dry it was (I followed the cooking instructions) but also that it was tough and very sinewy - so much so that we had trouble separating the legs from the body and later, when it was cold, carving the breast and separating the wings.
Having had M&S turkeys in previous years, I was expecting your usual high standard. But this turkey was the worst one I have ever had, so I was moved to put my complaint in this Email.
[protected]@aol.com

I received, through the post, from Marks & Spencer a Voucher for £5 off if you spend £30 on food.
As frequent shoppers at M & S Foodhalls in Dundee, my wife and I thought what a nice gesture for Christmas. We shopped in the Dundee Food Hall ( over £33 purchased) and presented our voucher at the Checkout. It was refused. The Operator tried again but had no joy. She then tried to read the conditions but the print was too small. A Supervisor was called who on close examination stated that the Voucher was only valid at BP Service Stations where an M & S food outlet was present!
My wife and I were very disappointed as nothing on the booklet containing the voucher stated that it couldn't be used in a Foodhall!
In the future, if any vouchers are sent to us could you ensure that it states in a readable font size where they are valid?
Both my wife and I are retired with a State Pension and the £5 discount would have been gladly received.
Alas, it would seem that the standards that we have become accustomed to with M & S, sadly, leave a lot to be desired now.

At 16 :47 hours on Saturday : 23/10/2021 I was about to leave the aforementioned store having paid for all my shopping and kept the receipts. I had to ask the assisatnt (not a 'named' manger nor a'named' uniformed security guard) who started to question me about the 3 for £10 fish offers I had in my bag, asking had I paid for it, what his name was, as he did not have a name badge on, whereupon I showed him the receipt When Beebee realised his mistake he genuinely said sorry, as did the duty manger Moin who was at his side throughout the whole incident. Moin explained why Beebee was suspicious but I suggested he had no grounds and/or foundation for reaching that decision. I would like an explanation as to why Beebee consciously made that decision. However an assistant whose name badge stated she was Charlotte was leaning up against the check-out barriers watching the situation enfolding, whereupon she decided to roll her eyes and fold her arms in what I can justifiably conclude she was not amused with me at all as she was taking more tha a passing interest in the situation. When challenged about her 'histionics ' and her attitude she denied all knowledge, not once but twice, the 'lost it' telling me to leave the shop and I would never be allowed back in She never even adhered to Moins advice to ' leave it " and eventually stormed off. Not once did Charlotte show any contrition and or an apology. I would ask someone has a 'word' with Charlotte about her incredibly volatile and incendiary attitude. Moin did his best but Charlotte was listening to no-one. I would ask for some compensation and a very thorough explanation as I will not endure being told to leave and never come back in any of your stores by 'anyone' no matter what heir position.

Sir,

I have purchased some items a couple of weeks back with a discount of cash 15% through blue reward scheme. Last weekend I returned one of the item worth KD 3/- (on which I paid 2/550 after discount) and claimed an exchange of item with the same Sales Price KD 3/-.

The shop, collected from me the discount availed before, ie. KD 0/450 for the exchange. While returning the item, on scanning the item the system showed return of KD 3/- item, which got manually changed by the supervisor to KD 2/550. In my view, the action by the shop is not correct (The shop got back the item worth KD 3/- which is purchased back at KD 2/550).

The Manager (Mr. Mohammed Awad) when I talked was of the opinion that the company policy is maintained, in his preliminary view.

Anyhow, if I am mistaken on my view, please let me know on 00-965-[protected] or [protected]@hotmail.com

Thanks & Best Regards

Shaji Joseph

I have just purchased a Chicken & Vegetable soup carton.
There are lots of spring vegetables but only 2 tiny pieces of chicken in the whole carton. Maybe it should be called vegetable with added chicken?
I feel cheated!
Marks & Spencer are not the cheapest by any means which is fine if the quality of product is superior. This soup is not!
The barcode batch is M 0711 135 S.

I wish I had never ordered from them. They brought me a lot of headaches.
Just like many other people I wanted to buy something new, stylish and fashionable. My sister recommended me Marks and Spencer website and said they have a lot of cool clothes.
So I bought a dress. Received it and was shocked.
First of all, I ordered a dress in plain red, the one I received was in dark red. It was shorter than in the pictures and bigger than my real size. Looked like it was a different dress. Shipped it back. I will never deal with them again. Just a waste of money.

Went to marks and spencer today 3/11/2015. bought shopping which included a uncooked chicken. When I went to the checkout I was asked if I would like a bag, I replied yes please for the uncooked chicken. The reply was that it will cost you 5 pence. I tried to tell them raw meat is exempt but they were having none of it.They say because it is double wrapped they don't need to supply a bag. Although the packaging was wet from other chickens on display. In the end I bought a bag and had to through this away as it was now contaminated.M&S HAVE NO THOUGHT TO THE CUSTOMER.only money making.all the other three big stores Tesco, Asda, and sainsburys supply a plastic bag no problem.

I purchased the table from Marks and Spencer Manchester. After around 18 months I noticed the joints widening and coming apart resulting in splitting on the table top. M&S sent an independent FIRA technician to assess it. He confirmed that it was a manufacturing fault as when the table had been made the joints had not been fixed together correctly. I assumed it would be replaced. However M&S refused to replace it offering me only a 60% refund taking into account the 'usage' I had already had . I paid M&S in good faith for a dining room table manufactured correctly, that I could keep for a lifetime. I am now stuck with a table that is deteriorating quickly due it not being manufactured properly in the first place through no fault of my own, because of Marks and Spencer's 'policy'. To add insult to injury the store told me that had it been an item of clothing I would have received a full refund or replacement despite the 'usage' I would have had from the item of clothing., ..Will never buy from M&S again.

Taken the children (9 nomths & 4 yrs) out for day and ended up at Basingstoke shopping centre looking for somewhere to grab som sandwhiches for lunch. Ended up in M&S inside 'cafe' which was really jjust a small area of tables and a coffee bar. Couldn't believe my eyes when they wanted to charge £3.50 for a single egg sandwhich that retails for less than £1.50 in their own foodhall downstairs. Lunch consisting of 3 sandwhiches and 2 cups of coffee cost £18. I wonder how much preying on elderly and young families is going on as pricing is certainly not in line with the product beign offered. M&S used to be a trustworthy brand but appears to be trying to rip-off customers and every opportunity now.

dear sir,
good day
first iam sorry to send that kind of complaint.
but the situation on your branch in Abu Dhabi is so bad because the management team there are acting not profisional .
actually my coplaint is about cancellation of the labor card of my wife that was belongs in that branch as part time employee since october 2008 till march 25, 2010 and since she stop work till now they didnt process the cancellation of her labor card and when i went to know what is wrong the manager on duty(Diana) tell me(its late because we are a big company ) so understand that BIG COMPANY = SLOW PROCEDURE! and second day i called the head office in Dubai to touch with HRD dept. i found that its more hard to rich them on the phone so on the end call the customer coplaint to discusss this matter and they promise me that they will feedme back but and no body call me .i think that is the company cultured that they not care because its a big company and they are so busy so i deside to submmit this complaint to you because if they are doing that with thier team how about thier customers ?
thanks & regards
yehya sakr
tel. [protected]
e-mail : [protected]@yahoo.com