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Majestic Mountain Sage / Bad service

1 Logan, UT, United States Review updated:
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I placed an order with Majestic Mountain Sage for 5lbs of unrefined shea butter. What they shipped to me was rock hard, snow white in color and rancid. If you've ever encountered an oil that was rancid, you know the odor I'm talking about. It was disgusting.

I wrote to them about the issue and requested a refund after the product was returned to them. I received a response from Tina Howard. Apparently she is their Customer Disservice person. I see now where she's mentioned several times on /link removed/ and screamed the "F" word at a customer and also harassed one at her place of business.

Ms Howard proceeded to tell me in email that the odor of shea butter was not meant to be worn when I want to entice my husband.

HUH?! I had to look at this twice to make certain I read it correctly. This person doesn't even know me or what my personal status is. I've been a cold-process soapmaker for 7 years. What I ordered was for my business and I found Tina Howard's response completely inappropriate.

She made it clear they would not issue a refund nor would they accept the package back. She then went on and on and on in email which to summarize said "We're Right! You're Wrong!"

This woman is unbelievable. I don't know if Tina Howard is the owner or an angry 15-year-old they let loose to take care of Majestic Mountain Sage's customer service desk but she's costing that company money. In this economy it's amazing they'd let a $38.50 bucket of rancid shea butter come between them and a returning customer.

I immediately initiated a chargeback with my credit card company today against Majestic Mountain Sage, Logan Utah.

Several years ago I had another experience with Majestic Mountain Sage (aka The Sage). I placed an order and when my delivery came, it was someone elses. When I wrote to them about returning this package so I could get the products I actually ordered, they refused to pay for the return shipping of this big package even though it was THEIR error.

I should've trusted my instincts at that point and never ordered from them after that.


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  • Di
      14th of Nov, 2009
    -2 Votes

    I have been ordering from MMS for over 5 years and have never had a bad experience. Even when I have to order at the last minute to receive items in time for shows, they always pull through for me. Sorry you had a bad experience, but they really are a good company with good products.

  • Bu
      15th of Nov, 2009
    +3 Votes

    I've had a couple of terrible experiences with that company, and Tina Howard in particular. Products were missing from a large order. Tina tried to imply that someone had taken them out during shipping and retaped the box or perhaps someone had "helped" me unpack the box and lifted the less than $20 in product from an over $200 order. She then said that she had her shipping dept. "recreate" and repack my order and it weighed exactly the same as the original shipment as stated in UPS records. CRAZY!!! I never got my product or any refund, and she never got my business again. I also filed a complaint with the BBB.

  • Ro
      22nd of Nov, 2011
    +1 Votes

    I am so glad that I am not the only one who has had a run in with Tina Howard! I called to simply state that some lip balm caps did not fit my lip balm tubes and was told "she had no use for them, they were 5 years old" She was rude beyond belief. When I called back to talk to a manager, she once again came on the phone, without identifying herself and sat and listened to me and then said "who else would even try to help you after 5 years! and then went on to ask me what the "hell" had she done that was SO BAD! I told her I think she just said it all and hung up. I will never, ever, order from them again. I have been ordering from MMS for probably 7 years but I will not give Tina Howard's company one more penny of my money. I have already found a company who sells the same lip balm tubes cheaper. That woman needs some serious medication!

  • Es
      28th of Feb, 2012
    +2 Votes

    I went in with my mother to pick up a order and tried to ask some questions, the lady told us that it was our turn to be quiet and listen to her. She was rude, when I felt like I ask a legitimate question on what she was telling me, the lady then proceeded to kick me out of the store. I called the store back to make a complaint with upper management not realizing the lady that kicked me out was upper management. She basically told me to get off the property or she was going to call the cops on me. I did not swear at her and felt like I called her bluff on something and it made her mad. I have never had this problem with anyone else. I will never do business with that company again.

  • Cy
      3rd of Oct, 2012
    +2 Votes

    I just got off the phone withTina the owner of majestic mountain sage and could not believe how rude she was. I have given her my business for 18 years and never again. I had called about recieving only half a bottle of a 16 oz grapefruit seed extract and wanted to send it back. She told me no refunds and a charge to my cc acct. a 25% restock. She laughed at me when I asked is this a good way to run a business. PLEASE DO NOT SUPPORT THESE KIND OF BUSINESS PRACTICES. Boycott MMS.

  • Jo
      30th of Nov, 2012
    +2 Votes

    TIna Howard to me looks and behaves like an uneducated person. Very very rude... I will never support this type of business practices.

  • Tn
      21st of Dec, 2012
    0 Votes

    She sounds narcissistic. Very hard to do business with. She sends messages of invalidation and disregard, a very poor way to Problem is, they do not see themselves as ever wrong because narcissists, by definition, continue rudeness and dominance. Can you suggest other places to buy the products, I will no longer support such people.

  • Ba
      20th of Apr, 2013
    0 Votes

    OMG, I just had the worst experience with Tina Howard and will never order from that company again. It is clear, she is the owner, from all of these complaints. So, I ordered some shrink wrap bands for a 160z jar and they came and they did not work. I know that is the largest size they have, but the size is not listed on their website, so I called to find out the size of the band. She was very rude to me, she said she did not know the size and did not want to walk across the warehouse to get the product to measure it for me. I said you must have a product spec sheet someplace, that would tell you the size. She told me to measure the jar, I said, I just need to know the size of the band. She told me to have a nice day and hung up on me. So, I sent an email to complain, and see response: TINA: We do not have a larger band for an oval jar. We once had jars like this but to know if they are the same is impossible. We haven't had oval jars in our warehouse for over a decade. There are notes on your account that two different people have suggested you measure the jar. You have been given the best advice in the world.
    MY RESPONSE: Hi Tina, I was not asking for advice on measuring the jar, my question was very specific
    "What is the size of YOUR product that I ordered, the band that fits the 16oz. jar" that is all I wanted to know, it was a very simple question and your customer service did not know the answer to that question and told me they did not want to walk across the warehouse to find the product and measure it. I know that is the biggest size you have, which is why I wanted to know what size it was.
    TINA's RESPOSE: We can not help you at all. I am sorry you feel we have been so terrible in not having oval jars and therefore a band to fit, but we only do shrink bands for our products. You may call anyone you desire. No one here can help you.
    You make it impossible for us to help. Please find another vendor. Your account has been closed.

    Isn't this crazy, why did she just not give me the size, that is all I asked for. She has a screw loose! I was never going to order from them again, so glad my account is closed. I would not suggest ever using this vendor.

  • Yf
      31st of May, 2013
    0 Votes

    Wow! I was just about to place an order with this company! Can't afford to have this order go wrong, nor do I have the temperament to deal with an owner like Ms. Howard. I'll take all of your experiences & go elsewhere and pay more for what I need. Thank you!!

  • Ci
      26th of May, 2014
    -1 Votes

    Goodness. I was gearing up to order from this company (even though I the hyperbole of the descriptions, and some inaccuracies was a turn off). I'm glad I checked reviews because I don't want to deal with a person like that. I can't believe she is still in business.

  • Je
      25th of Jul, 2014
    -1 Votes

    Wow...I'm almost afraid to admit that I have NEVER had one iota of trouble with Majestic Mountain Sage! I've been a repeat customer of theirs for almost 4 years! Almost afraid to place my next order!!!

  • Na
      20th of Oct, 2014
    0 Votes

    Just got off the phone with her and what a RUDE heifer she is! I was going to order a small item to first try them out before placing a large one. Wanted to charge $15 shipping for a tiny object. I ship out several items in the same manner and the cost is $6.05 for whatever the package can hold regardless of weight and logistics. She then proceeded to tell me that there was an error in the shipping but refused to make it right. Will not do business with this company EVER! It's amazing that she is still in business with the customer service she provides.Will not recommend her company to any of my business associates or friends.

  • An
      10th of Nov, 2014
    0 Votes

    I was just about to give them an order with my credit card number of course... thank goodness I googled this first! This may be a few bad experiences in an other wise reputable company, but they are a few too many for me. Sorry "sage" but I will continue my shopping at the Bulk Apothecary -large company, huge selections, work with big and small customers and have only the best reviews... I am still awaiting my shipment from them and will update you with the turn-out, but all of their reviews are positive... I suggest for everyone to research them first. Not to mention, because they deal in bulk and smaller shipments, their pricing is extremely fair.

  • Dr
      25th of Dec, 2014
    +1 Votes

    I find all of these comments very interesting...I have been doing business for years with Majestic Mountain Sage and I can honestly say that I have NEVER anything but helpful and positive customer service, quality products and speedy shipping. Whenever I have called with questions, I always get very helpful and friendly service and answer all my questions very thoroughly

    I especially think that their pricing is fair, and I really, really like it that I can buy as few as 10 lip balm tubes or as many as 500 if I choose to, they also have a very wide variety of shrink wrap tubes and bands, and again, in as few as 10 or however many I need. Their fragrance and flavor oils are wonderful and I love their recipe section.

    I find it interesting that there is an advertisement for one of the competition Bulk Apothecary right in the middle of this review page as you scroll down...???

    Folks...Seriously...DO NOT be afraid of doing business with Majestic Mountain Sage...They are a good company with good people, and I am pleased to do business with them.

    Merry Christmas and Happy New Year!!!

    Katherine from Oregon

  • Be
      20th of Jun, 2015
    +2 Votes

    I've been purchasing products from MMSage since dial-up days. That being said, I've never had any issues with an order or customer service. When I've had questions about purchasing or using a particular product, I've received a prompt and complete reply. In my opinion, they are a good company with quality products. Do not be put off by the negative comments on this page.

  • Ka
      19th of Mar, 2016
    +1 Votes

    I ordered from MMS for many years with no issues, but my last order included bath gel. I was unable to get enough 8-oz filled bottles from the 1-gallon containers based on weight that I should have. In fact, the two gallons were not as full as from when I ordered bath gel another company. When I called and talked with Tina Howard, she flatly stated that bath gel was sold by weight not by volume. I explained that I had measured by weight (I have an expensive, very accurate scale and know how to weigh!), but I was about 8 oz short of what I should have had per gallon. She kept saying that I didn't know how to measure, that it wasn't by volume. I know the difference between volume and weight, but she made me feel like I was an idiot. I felt that I had been shorted the product and she was not even going to look into it which is what I was suggesting. Bye bye, MMS. I've taken my business elsewhere.

  • Re
      23rd of Apr, 2016
    0 Votes

    I ordered some fragrance oil (Osmanthus aka Tea Olive) and it smelled nothing like what it the flower smells like. I emailed about a return policy since I didn't find one on their website and was told there is No Return. That I needed to dilute the oil but basically since its man made it wont smell like the flower because it didn't come from the plant. "It is a mimic and not an exact replica." Really? I have gotten oils from other places and they smell like what they say they are going to. Total waste of my $30. It stinks and I can't and wont use it to make anything. It makes me wanna throw up when I smell it. Its not even close. Tina is the one who respond.

  • Gr
      2nd of Jul, 2016
    0 Votes

    Horrific experience with tina howard from the sage/mms. Placed a fragrance order for pickup. Dealt with a wonderful employee who really went out of her way. Noticed no info sheets on FOs and since my business has many health conscious clients with skin issues or in cancer treatment I Asked to know if the products contained parabans or phthalates. Normal question right? I was told to call in to speak with the manager. That is when I got tina howard, the company's owner. She criticised me for asking about phthalates and said I was "part of the problem", "ignorant", and a fear monger and phthalates were 100% safe . She said I was personally responsible for scaring my customers and feeding them lies by labeling soaps as "paraban/phthalate free" and what did I think would happen? That people's penises would shrink? (Because that is what studies said that phthalateshe did?) Wait, what?! Apparently I should be ashamed for perpetuating the problem. I was seriously so nice and fair with her (was I being punked??) Just said the market needs know the ingredients, many customers care, and transparency is how I run my business. She said she would block me from ever ordering from her company again (don't bother tina, consider it done) and I hung up not really knowing what had just happened. If you had a good experience there you probably dodged a bullet and dealt with somevody other than tina, but it's only a matter of time...

  • Ja
      13th of Jul, 2016
    0 Votes

    I've had many, many bad experiences over the years with MMS. Their customer service is hugely lacking.
    I've had a couple of good experiences but it feels like it's just not worth it to order from them. I've taken
    my business elsewhere.

  • Ja
      27th of Mar, 2017
    0 Votes

    I've also had many bad experiences and a few good experiences with MMS. I live close enough to drive and pick up product sometimes but have also found other sources with better customer service. I think a couple of the employees do their best but the attitude of bad customer service starts at the top. I've found that if your order is right and the products/olis etc look good, then you'll have a good experience. But...if you have a return or something is missing...that's a whole other story. Shop from them at your own risk. You never know what you're going to get!

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