The complaint has been investigated and
resolved to the customer's satisfactionResolved Saveway Petroleum, Inc. — Unfriendly owner
resolved to the customer's satisfaction
I have been a customer of Saveway Petroleum for 4 years. The actual service has been acceptable but on the expensive side. I currently have an outstanding credit (of over 9 months) that I attempted to get returned to me as I was unhappy with the customer service at Saveway and was changing oil suppliers. One of my major compliants was that Saveway refuses to send out a statement, even once a year. Their stock answer is "We don't do that."
Additionally each year they send out a "contract" for burner service with a letter stating it has to be returned filled out and with payment to go into affect. If you have a credit balance they deduct the service contract fee from your account even if you don't return their contract and they don't tell you this.
The customer service rep refused to refund my balance so I asked for a manager and got one of the owners, Marna Marasco, who turned out not to want to hear what I had to say but wanted to be sure I heard what she had to say. She was unfriendly and talked over me continuously, in my book that is plain rude. When I pointed out that she was talking over me and I would like a chance to talk she said OK and then proceeded to talk over me again. What she did tell me repeatedly was that they would only issue a mechandise credit, meaning I had to use it to buy oil from them. When I pointed out that this meant they had to continue to have an unhappy customer instead of simply letting me queitly go away she was not the least bit fazed, which lead me to believe this might actually be a common occurance for her. In my almost 10 minute call with her I was able to talk for less than 45 seconds.