MagicJack / will not give refund
I had ordered Magicjack off of their website. Once I received the device I realized that it would not work with my area code. Once I contacted magicjack; via their chat sessions. (Since they don't have a phone number you can call.) They insisted that I keep the device but could not tell me when my area code would become available. So, I should just hold onto the thing not knowing when or if I would ever be able to use it. I went through their website to obtain an RMA number to return the product. I wrote this number on the outside of the package but failed to keep this number for myself. I had returned the device before my 30 day trial period was up. They advertise that if you return their product before the 30 days that you will not be charged. HA!! They charged me $46.90 right on schedule. I have chatted with about 6 different "agents" and still have not gotten anywhere. They keep asking me for my RMA number. (Which I didn't keep) I told them they should be able to retreive that information off of their website. The last agent told me that it was my credit card company that was the hold up. Something to do with their refund policy. I told him that I did not pay for this item with a credit card and that it was debited out of my checking account. He replied that it was all the same. I told him that it has been almost 2 months now that they have had their product and it was time to give me my money. I threatened to contact the BBB. I told him that any other normal place of business; when confronted with a return, does not have the option to keep the product and the money. He just left the conversation with please be patient and I will TRY to resolve this issue. I advise everyone to stay clear of this company! If they can't even afford a phone to handle customer calls that should be a red flag! Not only that, but you have to wonder what kind of people they are hiring to be their "agents". Half of them can't spell and the other half of them keep saying the same thing over and over. You begin to wonder if it a computer programmed to say the same thing over and over. Buyer Beware!
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