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1 United States

So a few months ago, I purchased a new Mac Laptop from My order arrived promptly, and there were no problems. Nor had there ever been problems when I ordered from them before.

About a month after I bought it, I got a call at 7 in the morning from one of their account executives. There is a new trend among companies that I find REALLY annoying where they assign you a 'personal account executive' to help with your orders. What they actually do, though, is to call unsolicited to 'see if there is anything you need'. In other words, they're trying to get you to buy more stuff from them. Because it was so early, I missed this call, but the person left a message on my voicemail where she bizarrely mispronounced my name (Thomas) as 'thow-MASS'. I was annoyed, but didn't think much of it.

Until the next morning at 7 AM when she called AGAIN. This time I answered the phone and asked why she was calling me at 7 in the morning and indicated that I did not wish to be contacted by their company again. She apologized and quickly hung up before I could say anything else.

I wrote an angry letter to MacMall detailing what had happened and indicating that these calls needed to stop.

This week, this same woman (the weird pronunciation of my name is what tipped me off) called twice, as if nothing had happened, again, trying to sell me more stuff. The first time I told her again not to call and unleashed a string of profanity that would make a sailor blush. The second time, I asked to speak with her supervisor. Miraculously, he wasn't available. I again told her never to call here again and that I would never in my life buy anything from their company, and would be telling everyone who would listen about their harassing calls. We'll see if the calls stop.

Anyway, my point is, I don't recommend doing business with this company at any cost unless you enjoy getting telemarketing calls incessantly.

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