I would definitely like to apologize that you feel this way and for any misunderstanding there may be. Here at Luminess Air, we do believe in full disclosure and advertise a 30 day in home trial, to simply give the system a try. Never does Luminess Air inform that 19.95 is the total cost of the Airbrush System. Terms are stated on the very first page online and you also must check the checkout box stating they have read, understand and agreed to the terms that are provided. Your email confirmation received after placing your order, as well as the green packing list that comes with your Airbrush System, also fully explains all payments. We value our customers and are always here to answer any questions or concerns they may have regarding the 30 day in home trial. We are also an A+ accredited business with the Better Business Bureau and have been for many many years. We would love to speak with you, if you would like to contact us at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST, to go over any terms that are unclear, we would be happy to clarify. You may also personally email me Ashley@luminessair.com, and I will personally assist you with this matter.