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Lululemon Athletica / align crops

1 Victoria, British Columbia, Canada

Dear Lululemon customer care,

I have been a loyal customer of yours since I was in my teens, I had pairs of crops and pants that have lasted me years. The quality of your clothing used to be like tanks, lasting forever. Unfortunately, I have been really disappointed in my last two purchases as they have been pilling within a few months. As a long-time customer, I always wash as instructed and hang to dry. I am hoping this was just a fluke of nature and my future purchases won't do the same. I absolutely love the Align line, specifically, Align crop. My last two pairs of Aligns are the ones which have pilled. In good faith to keep my business I would really appreciate you sending me two new pairs of align crops (size 10, black) to replace my current pairs that have been a huge disappointment; or alternatively, send me a $200 gift card for me to replace them on my own.

I appreciate you taking the time to read my email and I hope to hear back soon.

Than you,
Crystal Wood

121-951 Goldstream Avenue
Victoria BC V9B6S5

Nov 12, 2018

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