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delay of checked luggage
I checked my luggage in austria.vienna.there was a flight of austrian airlines 0s 115. It was a vienna munich flight. The check in luggage for delhi as my final destination. My next flight was lh 762 for munich delhi at 20:25 on 24 th sep 2006. But next morning 0n 25th i found no check in luggage. It was reported by your stuff that it was unfortunately in...
Read full review of Lufthansa German Airlines and 9 commentsflight from munich to la - left hungry
On 25th June 2006 I was traveling with ten students from Munich to Los Angeles with the flight number of LH 452.The beginning of journey looked quiet fine. Due to a very long journey we had been offered two meals. The first one was fine. But second one was meal with pork. Because we are from Turkey and are Muslim, we are not allowed to eat pork. My students are on the ages of 14 and 17 so I hold their responsibilities and their parents would be annoyed if they know they had eaten pork. So I asked a crew who was called P. Kamanaski if there was any other choice for me and for my students to eat with the explanation of that we are not allowed to eat pork. Her response was so furious and unrespetcful to me. She shouted at me and told me that it was the only choice for us to eat and it was pork. The two guys (one of them is called Andy and I can give his mail address if it is required) from USA who were sitting next to me unfortunately witnessed that unpleasant conversation.
The crew had already picked all the meal trash and we were nearly landing when another guy who was crew, too came and told me that the kids can have some sandwiches which were left from the first class. On that moment I felt very bad as we were begging food from someone, and sandwiches which were left from the first class meant obviously begging. Beside this if they had the choice of sandwich why that crew called P. Kamanaski did not told us this alternative first instead of being unrespetcful and shouting at us. So it was a very late choice.
As a being a member of Lufthansa Club and having the membership of Miles & More, I would like to ask and complain how can Lufthansa leave my group of eleven , ten of them children, hungry on such a long ( 12 hours ) air journey. We have been very insulted with the disrespectful behaviors. We paid for our traveling and we were not there to beggar food from the first class.
As a being Muslim we are not allowed to eat pork according to our religion. We expect there should be some respect to people’s belief and religion especially in a country like USA and Germany.
We are traveling back to home again with Lufthansa on the 16th July, 2006 and have some hesitations about being left hungry again. We all trusted Lufthansa very much and I hope they will recover their mistake.
unreasonable behavior of lufthansa personnel
In the first few words of this letter I would like to express my gratitude to Lufthansa for upholding their remarkable reputation among passenger airlines over the past few decades. Our family has been steadfast in using the services of Lufthansa airlines and we have flown many miles with them.
Depending solely on the company's trustworthy reputation, and despite the rise in Lufthansa ticket prices in comparison to other carriers, we have chosen to purchase a ticket from Lufthansa presuming it would deliver its service in consistency with its reputation. Nevertheless, our experience turned out to be unsavory, causing anxiety to our family members, and may affect our choice of your airline in the future.
On June 17th, 2006, my handicapped mother, Kanavalava Amalia, was onboard the flight LH403 from New York to Minsk. Due to unforeseen events, the flight was postponed with the plane still on land. While the passengers had to remain onboard, they were not served any beverages to prevent dehydration. Moreover, the air conditioning unit was not functioning properly, which might have lead to cardiac arrest of senior citizens and those with unhealthy heart.
Within a half hour, the passengers were kindly asked to disembark from the airplane. However, my handicapped mother of Belarussian descent has poor knowledge of English and could not understand what was expected of her. The personnel onboard understood that, but made no motion to aid her in any way. The understandable solution could have been to ask if any of the passengers onboard speak her language.
Finally, a witness to the personnel's lack of success in helping my mother has decided to give a hand by translating the instructions into Polish. At this point, my handicapped mother had to leave the plane into an area that is in no way appropriate for her fragile health - there was not even a place to sit down. Moreover, a person that needed wheelchair assistance to get on the plane clearly needed the same treatment while disembarking from it. As a result, a senior handicapped person had to suffer for the duration of technical stabilization of the aircraft, which lasted over two hours.
Much to my dismay, nobody from the Lufthansa crew had paid attention to the fact that there was a handicapped person onboard and did not offer her any help. Unless the situation is an emergency, the human morale of helping elderly, handicapped and those with disadvantages should not be abandoned. Should a handicapped person deserve to experience anxiety while using the services of Lufthansa? Should a major airline carrier guarantee a complete safe and satisfactory service if its claim is proven to be deceiving?
I hope that you accept my letter of complaint as a response to the unreasonable behavior of Lufthansa personnel as well as a thought on how to improve the company's service and forgo mortifying its reputation in the eyes of its own devoted customers.
This is on flight P2U434 on card 2737 that is double billed. The correct billing card is 9073 on Capital One card with Frank G Arundel.
I was told over the phone to contact this email address (see below) to get the billing stopped on the 2737 card.
The email address didn't work. info.nordic@blh.de
So what's next ?
April 14, 2023 by 8 p.m. ET
My flight was delayed 7 hours and 15 minutes and lufthansa airline are not willing to compensate it.
Regards to this my flight arrival had been cancelled also and my suitcase left on the air craft.
A filtering system at Incheon airport targeting Lufthansa customers, telling them only 1 piece hand luggage is allowed, no computer and asking USD 287 to let passengers go
Hello,
I checked in our flights from IKA to FRA (LH 601) and from FRA to YVR (LH 492) online on Sept 3rd. and reserved the seats 34KJH and 33 KJH respectively. At IKA airport, the officer changed our seats to 34EFG and 34DEF which was very disappointing and rude. We claimed our reserved seats but they discarded it. Really disappointing!
Why on Earth would you wait 5 years to post this complaint?
After incredible service from Delta when I left a wallet on their plane (they called from my plane to the one I left the wallet on, and then they delivered the wallet to me at the FBI Academy, a considerable drive from Reagan and the whole was my mistake!) So, when I left a wallet on American, I expected somewhat similar service. I told the stewardess before we took off and told her the flight on which I had left the wallet was still in Chicago as they deplaned to reload the plane for St. Louis. She did nothing until after lift off and beverage service and then only said she had communicated with the senior attendant. I was to check with the gate agent when I deplaned in Tampa. In Tampa, all I got was an 800 number which did not answer on the weekend. This all happened on Saturday afternoon. On Monday am I received a recorded message telling me that if I had left my wallet on an American Airlines flight, I would have to contact the St. Louis Airport Police who would not provide me with the wallet unless I came to the airport and provided another form of ID! I lost all of my credit cards, my cash and $700 in traveler's checks left over from a European vacation several years before. I sadly did not have the numbers of the traveler's checks or even the beginning sequence. (American Express had helped once before when I had the beginning number of the checks and could state firmly that none had been used in more than two years!) Live and learn and don't fly American. A quick call in the beginning could have gotten me my wallet while still in Chicago!
Lufthansa customer service? Hahahahahaha! Now there's an oxymoron if there ever was one. What more would one expect from an airline that seems hell bent on upholding the tradition that its forefathers from the late 1930s have established?
I encourage every one to Boycot the worst world wide airline:
Lufthansa German shoddy predatory greedy Airline !
Let them as they are planning to do ... dream to acquire other airlines and to destroy the competition: Air Austria, Air Italy, LOT, Swiss Air.
Would you fly to be screwed, arrested and even jailed?
Than Fly LUFTHANSA!
Lufthansa apparent Customer Service and Marketing Plan: Screw them!
LUFTHANSA CEO WOLFGANG MAYRHUBER Marketing Plan:
Hire the cheap incompetent idiots as stewardeses and ###s as captains, for your money they will help you to be arrested jailed and fined, just for supporting and flying on shoddy LUFTHANSA Airlines in old tradition of SS!
On February 10, 2009 the people of Poland were told and had the best proof how well the employees of LUFTHNSA are carring about passengers, when member of Polish parlament, candidate for polish Premier, Jan Maria Rokita on Lufthansa flight LH3336 first was assaulted by Lufthansa stewardess, than late after her racist behavior and fraudulent claim to aircraft captain, he and his wife were denied boarding and due to fraudulently claimed alleged “agressive behavior“ wrongfully arrested by evidently racist German police.
Lufthansa Airlines confirmed that on 10 of February, 2009, the passenger was escorted by the German authorities from the aircraft on flight LH3336 between Munich and Cracow.
Unfortunatelly the idiots from Lufthansa did not know the gentelman whom they assaulted, was11.07.1992 - 26.10.1993 Chief of the Office of the Council of Ministers, the potential Prime Minister of Poland, Member of Parliment, and his wife Nelly Rokita, who is the adviser of Polish President Lech Kaczynski, but the polish citizens know very well his always set back and restrained behavior. In 2003, Jan Maria Rokita was awarded “Man of the Year“ title, which is a very prestigious award.
That is the marketing act of the century!
Lufthansa latest Marketing slogan:
We hope that in spite of the irregularities you had a successful and pleasant trip and you will choose Lufthansa again in the near future.
Really?
I hope you will be soon out of business, you damn german crooks!
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I agree with most complaints against Lufthansa, I ordered a Muslim meal 6 months before my travel. Onboard when i said i ordered special muslim meal, the stweardess were staring at one another not knowing what a muslim meal or halal food was. Hurriedly they shoved vegetarian meal in my hands telling it is halal and went away. If they dont serve muslim meal why the hell do they provide the options while booking. vegetarian is different and halal muslim meal is different. very dissatisfied, this happened to me in my onward and return journey as well
could you please give me a call. My id is [protected].
Even if you order Moslem meal on Lufthansa, it's NOT halal meat. (They admit it on their website.) It just says it's "not pork" (which is not sufficient for Muslims). The owner of the complaint above apparently didn't know special meals had to be pre-ordered, yet nothing would have changed even if s/he'd had.
God obviously wanted to experience you!
My experience with Lufthansa has always been orgasmic since the stewardesses were so kind to pleasure me in the restrooms in the back. I can't wish for better service.
Lufthansa are a bunch of smelly poop heads. They smell of urinal cakes and fartiness.
Lufthansa, there are many better ways to fly other than with Lufthansa.
I used to fly with Lufthansa between Germany to Malaysi, but since I know that their service bekame worse, I have changed to fly with Emirate or Singapore Airlines.
Advantages of LH:
Everywhere Lufthansa advertisement.
German Airlines
Disadvantages:
-- Very unfriendly, disqualified service (low payment staffs without quality)
-- Food is worse, sometime you will 20 cent Made in China noodle soup as lunch
-- Internet Best Offer always anounced after the required dates so you can never get the "best price".
-- If your baggage is damaged by LH no one takes care.
-- If some one vegeterian Indian or non-pork eater Muslim has always problem, instead of saying sorry the service staffs ask them "why you don't book this food or that food", passengers are not happy.
All these are my personal experiences or what I saw with my own eyes.
I doubt how long Lufthansa can exist with such service !
It is immposible to compare Lufthansa with Emirate Airlines, Malaysian or Singapore Airlines.
It doesn't sound like you actually preordered your meals. If you don't inform them well enough in advance of your needs, you can't honestly expect any airline to take along extra food just on the off chance that they will actually need it.
Today morning my mother had a flight from Hamburg to London with Lufthansa airline (flight number LH 4790) and from London to Chicago with Virgin Atlantic airline. Since she is quiet old and also she came to Germany to visit me (his son) and doesn't know Germany, I went with her to the airport. Unfortunately at the check-in place in the airport, I met a very impolite Lufthansa personnel, I have never seen before. I think her name was something like "Akkari" and I think she was Indian. I used to travel to and from several airports and several agencies but I've never seen such an impolite, helpless and offensive behavior from any staff.
When we showed her my mother's ticket, she told us offensively that I can not issue your mother boarding card because the return ticket from USA to London is four days after her visa's expiration date (still I don't know if it is part of her responsibilities or not!). However, I and my mother told her that the USA regulation for the duration of staying doesn't related to the expiration date of the VISA and provide her with the piece of paper with the logo of USA government that was sent by the USA embassy in Berlin to us which said that upon her arrival to the United States, the passenger should go to the immigration office and register her arrival and THEY will determine the duration of staying. Afterwards, the Lufthansa staff, told me I will show you the regulation. Then she showed the screen of her computer which said some regulations for entering USA and none of them leads to her conclusion and I told her that I can not conclude from any of them your statement. Then she told us, I should speak with the Lufthansa manager in the Airport because I can not make risk to issue you the boarding card! Then she went and came back after a while, and said that the document you are providing from USA embassy is from your travel agency and you are lying and my manager didn't know and I will try to ask the police officer. Then she made a phone call and after her call, she told us in a very impolite way that I will issue you the boarding card but in London you know and your Virgin Atlantic!
After that my mother was very upset and angry. I really don't why she did that kind of bad and impolite behavior to us. I heard some complaints about Lufthansa but I never imagined such a bad behavior with their customers.
You should book muslim meals before the flight. Wouldn't be any problems.