London Weight Management’s earns a 1.8-star rating from 0 reviews and 36 complaints, showing that the majority of clients are dissatisfied with weight loss programs.
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refund refusal
I have initially paid only rm 8.88 under the Fave promotion for a fat burning session. firstly, I signed up for 3900RM package. The consultant Agnes shared that I should take up the Rm 10000 package instead. They tried to use my credit card to put an easy payment plan for the remaining Rm 10000 after deducting rm 3900. It was unsuccessful as my credit limit was low. Agnes pushes me to use my other credit card to put on 1100 rm on my credit card to hold the refund till my credit limits gets approved. She shared that I will be able to be refunded if my credit limit is not approved. After 1 week or so, I shared that i don't want to proceed with 10000 rm package as I don't want to increase my credit limit due to personal commitments. Agnes said she is not able to refund my money and lied about the it the first time itself. She convince me that I were to get my refund, it will be deducted from her salary and begged me to help her and she would increase my package. The issue I have is I'm not able to trust them since they have broken my trust and lied YeH first time around d just to gain financial benefit. On top of that, Agnes also was willing to speak to the other bank to issue me a different credit card so that they can change me for the full 10000 rm package. I refused it. Since then, i have not used the service completely and only manage to go for the service once or twice. I have been requesting for a refund since late December ever since I signed the service and I was not given any option for a refund except them manipulating or forcing me without any option. Recently in May I decided to pursue the refund again as I have not been using the service and their product. As this involve future services, it's always fair for the customer to have their rights and get their refund back in the same method. The consultant cherry refused and was extremely rude to me and said only if I'm dying of cancer or heart attack, I'm able to get my refund. It's rather unfair as I have not utilize their service and it's inconvenience and unpleasant experience for me at London weight management and the consultants.
I want my refund for approx Rm 5000
The complaint has been investigated and resolved to the customer's satisfaction.
london weight management
As a whole, I like it. Not bad. It's been not too long, but the process has moved on. I lost 3.7 kilos. It would be good to eat less, then the result will come quicker. But the clinic is just fine. The staff is smart, all my questions are answered clearly and comprehensively, everyone is ready to help and gives tips. Actually, they came up with a menu for me, although I did not ask for that. I need to try to eat according to it. I am not planning to interrupt the course as yet.
staff keep disturbing me for nonsense
A staff name Joyce from Klang outlet called me few months ago, saying that I still have treatment with LWM. After some clarifications actually she wanted to cheat me to go there for free treatment, as I didn't sign any package with LWM. Recently she keep SMS me for the same thing.
If you want to do business please don't use this way to cheat and disturb people, I will file this if this person keep disturbing me!
I have call few times to the hotline but no one answer, such a big company why so hard to get in touch with the right person? I have call Klang outlet and the person purposely put me on hold when know I am May.
Hope to hear from you asap.
I’ve read reviews before doing my visit. I’d expected to be attacked by the staff wishing to sell me lots of things, but nothing like that happened. They just talked to me calmly, told me about all programs and services and gave me time to choose. By the way, there is a free session to make it easier to choose, where to go. So, I decided to take massages and sauna. In a month I lost a bit of weight: I am 70 kg now, I was 81.5 kg. But I am okay with that. Bought three more procedures, they do not advice me to stop the process as yet.
i know that many rich women attend this clinic, because of good doctors and efficient weight loss methods. I was there several times, and my impression is positive. Of course, I could not afford to but the course at once. I bought 5 procedures. The results are good, I’ve lost 4 kilos in 3 weeks. my skin is not droopy, and there are no pouches under my eyes. probably I will buy club membership to have the opportunity to buy procedures with discounts. I will ask my friends’ and relatives’ advice.
the services is very poor!
At first, someone called me for redemption of free trail. I went for it and was convinced to pay for a package worth RM1288. Then, encourage me to induce friends for a free trail also. One of my friend then successfully subscribe the SAME package with only RM 600. The services person then asked my friend to not let me know about the fact she purchased the same package for lower price.
One week later, I received a phone message regarding a free treatment package for me to be claim from London Weight Management. I filled up the form but the branch said I'm not entitled for it.
Message received as follow:
RM0.00 Last Reminder to winners @LWM:
1. Cheeselynn (this is me)
2. Tricia TK
3. Hui Ying C
Claim yr RM908 Gift Set @ https://2g.to/2pOjx/9B. Expires on 29Jan. T&Cs apply
Furthermore, I received another message, as follow:
London: Enjoy 1 FREE Perfect Body Fluid when you come for a treatment from 10-28/2. Promo is 1st come, 1st serve so hurry & click bit.ly/LDCNY19 for more!
I booked my treatment at 17/2 as soon as I received the message. But they told me that the free gift were out of stock. Maybe will restock but not promising/guaranteed.
I felt unfair treatment for me and very unpleasant with the services provided. The information given always "Fake" for me!
I contacted the center 1.5 months after giving birth. Excess fat aggregated on my legs and belly. The LWM workers prohibited some procedures due to breastfeeding, but I had some other options. During the consultation a friendly girl told me everything in details, it was a nice chat )) I have not finished my course yet, but I already love the results. Minus several cm at my waist and 2.5 kilos already. I would like to lose 3-4 more kilos, and get leaner thighs as well.
yep, I lost some weight! I lost 8 kilograms during 10 procedures. It you diet, you can lose even more. Not cheap, but, efficient.
lwm ioi mall puchong cheat customer for money
I received first time free trial on 7 Aug 2015 but after treatment, they forced me to pay deposit RM200 from RM 3.9K Lavender Package includes 5 sessions, then I traveled overseas without using the balance of 4 sessions.
Then on 22 Jan 2019, I came again to follow up on my remaining 4 sessions but the consultant named Cherie forced me to take more expensive package of RM 11, 200 (includes 30 sessions). I refused at the beginning, I said i just want to continue my old package that i was signed off and don't mind paying the balance amount so they took my credit card and hold on to it.
But then there's 2 other consultant (supervisor I think) came and approached me and forced me to take more package with more session (amounted to RM 14, 950) due to my body is too fat, it might take longer time to reduce and bla bla bla. They were so insist to charge on my credit card and asked me to key in PIN code number. So I did and they straight away took me to the treatment room to start my session.
I felt like I was being robbed so I went home and read all the bad reviews about them and their services. So today 24 Jan 2019 I came back and said I want to cancel the treatment, then consultant (Hannah) told me it's non-refundable. She said if I don't want to use the treatment, they can exchange with their (expensive) products but they will not refund the money no matter what.
I will lodge a report and file my complaint to Consumer Tribunal Court IMMEDIATELY. I will make it viral on every social media to alert all consumer in Malaysia about this terrible scammer.
VERY ANGRY CUSTOMER (Customer ID : CIP 11702)
Hye Ms Farra, I think my cases almost same like u, i need your advise, did u get the refund?
refund
I'm a customer from London weight Woodlands branch. I've requested a refund on 16th oct 18 due to my migration on January 19 whereby my consultant, Zoe told me that she will check and get back to me in 7-10days. On 26th Oct 18 I contacted her again & asked her about the refund, but she told me she'll get back to me again when she get the answer. I think I've gave her enough time to let her to get back to me. On 26th nov 18, I contacted her again & this time round she told me that she is on urgent leave & said that she will try to get back to me. Few days back on the 3rd Dec 18, I contacted her again regarding the refund, there was no replies from her already.
I don't think this is the customer service that I should be facing. I hope I didn't have to go up till case then I can get back my money.
I hope London weight management can do a better job than this.
the person who serve me and refund
On 17th october 2018, i have came to lwm at ioi mall puchong, selangor, malaysia.
I am the 1 who get 1 time free trial from facebook. That 1 who serve me name Cherie.
On 7.9.18 i came for free section. Cherie told me to join member to get another 5 free. Which every year 1 free, last for 5 years.
On 17.9.18, i go for the member free section. That day i decided to sign package. So i pay the deposit rm500. But when she say it is rm4846, i realize that is some miscommunication. In my mind the price should be rm3230.
After that i have ask she to refund. Then she convinced me with another 5 section to add on rm788.
I do not agreed. Today, i see her message. Then i told her to refund again.
Then she say after that she think i am not coming anymore so she deducted my deposit for those 2 section.
Go directly to speak their customer service department to get refund
May i know if you're succeed get your refund?
birthday and special gifts
Much time wasted due to misleading information on the advertisement. I had to travel to the outlet for clarification. I was denied of getting any treatments. I lost a lot of time. Who bears the cost of the time wasted?
To top that, my schedule was disrupted and interrupted. Will your company pay for the misery created?
Kindly take immediate action and reply to me at... [protected]@hotmail.com
Tq
At lwm I was hepled to lose weight quickly and pretty painlessly. In 3 sessions my weight dropped from 73.5 to 71.6 — quite a result, if you ask me. I had wraps and I cannot say I felt nothing. Sometimes there was a kind of burning sensation. But I was assured that it is alright, this is how the process in my body is getting started. I was worried about my skin, but is is okay) No burns. I agreed to buy 3 more sessions.
attitude of sales consultant
2 months ago, I go to the 1st avenue mall london weight management (lot 3-09, 3rd floor, 182, jalan magazine, 10300 penang) for some treatment which they offer on the tv. After I go there, they didn't bother about me. They just let me sit and waited for at least 3 hours even they aren't busy. They are just keep me waited until a sales consultant has came in front of me. She share some unimportant detail with me for next 2 hour. Overall, the sales consultant had my 5 hour of time wasted by sitting there and wait, at the end I didn't get my expected result from my weight treatment instead of I had my times wasted and get a zero result. By the way, they don't seem likes professionally trained sales consultant especially their attitude..
I’ve been going here for almost a month. The coolest thing is I was given a personal consultant ))) It is comfy that I do not have to wait for anything — I just come according to a schedule. The girl is very considerate, at the start she told me everything very comprehensively and listened to my wishes. We made our own schedule, mixing various procedures to get a better effect. A change of nutrition patterns was also offered. They drew up a plan for me. I like it. I lost 4.3 kilos in a month!
slimming packages and fat burning coffee
I've signed up Slimming Packages with London Weight management at Nex Shopping Mall Client no. CL6087 since 2014 plus fat burning Coffee around 6K, I remembered after two to three sessions, I was asked to purchase fat burning coffee as there is promotion. As I wanted to lose weight badly, stupidly purchase more.
Due to work travelling, I stopped going and started to go back in 2015 as I had not complete my packages. Once again, I started my session, Stella the lady who been serving me, said that they have new packages, I being straightforward person, I just said ok and then top up 3K with free coffee promotion as I believing that it can really help me lose weight. During the sessions, Stella will try alternate days to ask me get some stuffs, till I felt irritated, then I stopped due to work commitment overseas.
Knowing I still have packages and my weight just go up, early Oct'16, I decided to go back. Again one session, she said they have new cream and ways and will add treatments from 8 to 10 with free cupping, I thought ok already a year, hopefully this time will help me burn my fat. So I made her cross finger that she will not ask me anymore to add on. This time almost another 3K. So total already 12K.
Last Mon, I went, there is my third session, she shared that during cupping session, need to put some cream that will further reduce the body fats. She even shows me pictures of it. I am really upset as I did not see any reduce in my weight yet and she is pushing me again to top up.
I felt so stupid, I know that I am not consistent but again it is not the way to push sales. My weight haven't even go down and already spend SGD12K. This amount can help alot of people who are in needs. They are like blood sucker, SGD 12K is also our hard-earned money.
And also during my second session, as the cream she is using is burning my skin and I kept feedback to her, behind my back saying I making alot of noise in hokkien, thinking that I never hear it.
So unprofessional and heartless. We fat people wanna lose weight to look good and build back our confident too. We chose to go in wanting them to help us. We are all human, working hard.
All I wish is that they can be more human like, at least let us complete over 8 sessions and let are see result whether we should continue to sign package to maintain our weight and feel confident.
Overall, I only can says I'm too naive and hope to share this so that other people will really think twice before they sign up for slimming packages. Maybe in their clause, add in no more top up or change of packages, if not, you have the right to ask for refund.
I’ve been having procedures for half a year already, trying to get back in shape after having a baby. I managed to try all kinds of procedures, currently I am having massages and going to sauna. My weight dropped from 64 to 52 kilos in this period. Generally, this place is not bad, a diary of observations is being kept for me, and I can check it out every moment. I see changes not in my weight only, but my skin is getting better, too. But I will continue procedures anyway, in order not to get my kilos back.
persuaded into signing a weight lost package deal.
Date : 13 Dec 2016, Sunday. Venue : London Weight Management, De Garden Ipoh Attended By : Miss Mandy. Action : Exercising on Consumer Rights, ^Cooling-off-period. Decision = Refund, ( a sincere refund on the balanced amount). Paid amount :- RM 4750.00 = (10X slimming programme). Incident ( the happening) = :- My lady friend and I paid a visit to the above venue. Was attracted by the adv RM 28 slimming trial. Persuaded into signing a package which my spouse disagrees . Knowing my husband's nature, so I was just interested to take a minimum package of 5X slimming sessions, I thought to myself if the result is prominent, he would be happy to allow me to continue with another more sessions. At the same time, a friend of mine signed for 5X package a month earlier than I, so behind my mind, I was sure that they have such a package. So, I was being turned down, but only a choice of 10X package was available. Feeling rather unhappy that I was being forced into spending an amount that I am not ready for and to face the music when got home. Immediately the next day, exercising on the ^cooling-off-period, he requested me to stop payment through the bank, and this had been made known to the LWM, but no much effect has been promised, nothing positive had been given as well, and so we are not happy to this service. His request is simple, start off with a 5X package for the beginning. -refund the balanced amount [which is not in the use], -he wanted to see a sincere dealing, -seeing his money worth, -see his money back as well, - the over draft amount is refunded. - yes, an immediate action on the decision is a *Refund. Appreciate for a speedy action on this matter. Thank you, Ms. Chong. Decision : Refund.
I cust london weight management.. saya ada call untuk bertanya tentang treatment..tapi mereka minta saya join free treatment..dan saya ade bagitau tentang masalah kulit saya sensitif..tapi merekA tetap meyakin kan saya..dan mengatakan ini tak ada masalah cust yang ada masalah kudis penyakit ezema pun boleh join kenapa tidak u..
Then saya try tapi betul kulit saya panas dan merah.. saya terus takut dan complain..tapi mereka cakap ini normal semua cust macam ni sebab bakar lemak maa...so i rasa lega..habis treatment mereka memaksa saya join..siap menawar saya harga 4k 2k 1k dan 644 macam2 alasan saya bagi tetap gagal mereka tetak desak saya..walaupun saya cakap mahu balik bincang dan liat kulit 1 hari macam mana..but gagal mereka cakap bayar dulu nanti apa2 kita boleh settle...tapi sekarang mereka tipu saya..saya punya kulit problem dan mereka tak mahu settle dan pulang duit saya...i tetap berkeras dan akan ambil tindakan
sucker sales
The consultants at London Weight Management are simply blood sucker.
They don't bother about your financial problem. even if you would tell them you could not afford, they just want you to keep signing new packages or so called upgrading your packages.
They even keep pestering, asking your monthly income and your overall household income.
And with that, they keep pestering you to upgrading a higher treatment.
if you don't sign, they refused to let you continue to finish the treatment even if you have balance treatment with them.
they will also make you wait like a idiot. sitting or standing at the counter and don't bother about you until you continue to sign the treatment.
A travesty. The best, inexpensive program I've seen you can do at home or at the gym is http://www.hotfitbody.com it's only $47. All the info you need to have a body you want. Real info from famous fitness blogger Rusty Moore. Just puts a few bucks in his pocket for the benefit of his perfect advice.
stomach ache
Hi All,
I want to share my experiance that i was cheated by LWM as well. I really regret and cause me feel unwell and stomach ache after consume the oatmeal drink that they gave me after the session. They even give me the wrong menu diet when i told them i had gastric problem but they still advis eme to to took 2x per day. Morning and tea break. This saturday i am going to do stomach check up.
1 of the staff also give worng information on the coffee making. how they can advise to make coffee using warm water i/o hot water. I am going to meet their branch manager next monring. Hope they not fool me around. I told my consultant (Cathy) and explain my health condition after consume their drink and she only told me just to stop it at she moment and its normal process. I told her i want to back off and get my money back. I dont mind to pay $360/session + the coffee + the toxin blackcurrent drink. She told me she check with her branch manager first and only able to seen on monday. I have a very bad stomatch ache (is not diarrhrea) and yet they only say that's normal. OMG!...
I go with good manager to settle with good etique. If they really try to fool me around...I will submit this case to Commerce assosiation.
The complaint has been investigated and resolved to the customer’s satisfaction.
I’ve had 4 procedures out of 6. Had steam sauna twice, but the result is so-so. Massage had better effect, it was exactly the procedure that helped me to lose weight. I lost a little bit more than 2 kilos so far. If I lose one more kilo during remaining sessions, I’ll have to buy more session to continue with slimming. The clinic is not bad, it has a lot of natural light. Consultations are detailed, even too detailed, as for me. A personal consultant is appointed for every client, as a bonus.
Hi, London Weigh Management is the same group with Yun nam, new york skin solutions, and dorris slimming. Becareful with this company. They are all cheaters!
refused refund of unused service by ioi mall, london weight managemnt
REFUSED REFUND OF UNUSED SERVICE BY IOI MALL, LONDON WEIGHT MANAGEMNT. The company refused to refund unused service where my skin was aggravated after used of their sliming service.
Immediately after the 1 time trial promotion on 24th February 2012; I was pushed to purchase a sliming package cost RM 1, 900 from London Weight Management on the same day. Before the trial session, I did disclose of my sensitive skin condition and the consultant Ms. Wynn still insist that their product is natural and will not cause aggravation to my sensitive skin. My customer ID is CIP6300
The package consist of 5 sessions of sliming service, after using it for 1 time (on 19th March 2012) and my face and body encountered serious skin itchiness and infection on my face on the next day.
I was under doctor medication and treatment after which and was advised not to continue such sliming services as it may continue to worsen my sensitive skin conditions.
I requested for refund of the unused service via letter dated 21 March 2012. Originally, the company said they did not received such letter even though it was verbal confirmed by their staff on 21st March 2012. After several follow up action, the refund request was rejected by the said company verbally today. The reason given by the company (by Ms Winnie - Regional Manager, h/phone [protected]) was that they had ordered the stock and the stock was tailor make to suit each customer condition. I am unable to accept such reason, as earlier they advised me to change the unused service to their standard consumerable products. If they are able to exchange the unused service for standard product, there is no reason for them to refund the unused service. The package that I signed up is their standard package of going thru "steam room" and "hot blanket" with some sliming solutions apply on my body. If the chemical use in applying to my body is so called "tailor make" for me then, how about those refund of unused "steam room" and "hot blanket" services?
I requested for their letter of such rejection and they are in the process of preparing it.
I would like to seek your advice and opinion on my situation on how do I able to get back the unused service money. Thank you.
It's illegal for companies to say they have no refund/cancellation policy.
Pls check Section 17 of the Consumers Protection Act under Future Services Contract. Consumers have a right to cancel and get refund of 95% of the unused package as per the Act.
Just file with Consumer Tribunal Court and you will get back your money.
so i burnt my money this is outrageous this should be much easier for customers when they collect the money they are so sweet when its the other way around its just a mess... I think they should consider a alternative or just close down...
I just signed up the package but after reading your comment I'm concerned on whether I should continue or not since i paid rm100. I'll take it as a lesson to learn from it. What is your suggestion? I felt bad after signing up. Is there anything I can do to cancel it?
HI All,
I worked in London weight before.
Their working style is one of the reasons I resigned. I know we need to work for our money and bla bla bla...
But they are just too over.
I can even cried when I saw them pushing those really poor woman ( which comes with 5 kids). U can really know that they are poor.
And the consultant will keep asking money from them! RM 50 also want!
Another case is the husband got cancer and they need a lot of money. But the consultant also keep asking money from them.
Now you can see how cruel are them.
And they are few more.
The consultants salary are based on their Sales. The higher the sales, the higher the commission.
Now you know why they need sales!
And I have been encounter with few refund case before.
They are just lying when they say cannot refund.
Just lodge a report and they will. They will do whatever to stop you to refund otherwise their commission will be deducted.
Yes they are really unethical.
Im just started, today is my first treatment.there are 1 treatment skip...I need to make full payment next week as I promise to them. After I read all the comments ..im? REALLY WORRIED!
Hi all.. I have been through the same experience of each one had. They offer free trial by phone. So I went, turn out they are very hard sell and keep on pushing me to sign up program from RM2, 8 k, then RM1k and finally RM500 for the VIP membership. After reading all the comments, I feel like I have been cheated as I try hard to tell them I think about it (in a polite manner, which I actually do not want to sign up) finally then told me to try for the free trial. So I went for it, during the trial they keep bothering me to sign up and I told them I dont have the budget, and yet they still keep pushing and pushing by paying half of RM500..So I did.. and then they swipe my card 3 times in order to get min rm500. In any way, I can get back my money as well?
I also sign up a course lwm at aeon bukit tinggi yesterday.actually I just wanna have a try with the 8 tv rm28 promotion. But they are very hard sell and keep on pushing me to sign up program from rm8k then reduce to rm4 k then to 2k then finally i sign up the 1.2k one with 12 month Installment. they keep me untill 10.30pm only to push me to sign uP there. But I m very unhappy n regret and want to get back the money. Is it possible?
hi everyone,
I went to LWM in First Avenue on Sunday 18th May using the . I went there with my mom. There made a hadr selling push to me and made me signed up for the RM500 membership with free upgrading and free 5 sessions. I agreed to pay RM250 first and they swiped my card when i was in my changing room. then the supervisor came to me that she used another extra RM100 WITHOUT MY PERMISSION for my mom's upgrade treatment. I was quite mad but I hid it. Their service for the first time was good except that one of the machine didnt function well. I shouted for help as they didnt tell me that there is a bell in the room. One of the staffs said 'Aiyo Miss. Dont Shout...Malulah!...' I was like what?!
oh just want to let you know that they deducted one treatment from the free 5 on that day! How cheeky!
So I have another four left. I went there again on 21st May for the second one. I was not being treated well!
They know that I dont have money as I told them I dont earn much and I will be a student.
When i was using the same kind of machine for this time, the machine didnt function well. so i pressed the bell for 8times and waited for 10minutes. after 10mins, one staff appeared and asked why. she didnt even apologised!
the machine supposed to be functioning on my body for a 30minutes session. they didnt even add on an additional 10minutes for their own faulty machine. Then when i wanted to leave, the supervisor came and tried to push me for another 10subscriptions for rm538. I told her i dont have money. she said give me whatever u have! she was very pushy and i had given her rm38. for me she is not a knowledgeable person in nutrition and i think this centre is not worth to even for a visit even if it is free.
I myself will go to the nearest tribunal pengguna to make a report and also to the NCC.
HI anyone please help me ..ho to lodge a complaint with tribunal pengguna? Please do let me know
i should have read this earlier. I went to lvm got free trial but end up signing up for something i cannot afford. They said they will just check my credit card but they swiped it and forced me into signing it. After the so called free trial, they asked me to pay another 400 for membership. I feel robbed of my money and I am so worried now that I cannot pay my credit card. I don't know what to do and I feel horrible now.
pushy sales consultants
I've signed up for a slimming package of rm3k at London Weight Management, Empire Subang, to lose weight for my wedding. The sales consultant there was very pushy and pushed me to signed up for various types of packages. So indeed I've signed up for their hot blanket treatment for another rm1k of 10 sessions. Then, they starts to push for their coffee which consist of caffeine and some specific types of L-carnitine. They pushed me to buy each time I went for their slimming treatment and I declined politely everytime. They blamed their slimming treatment not working as I am not consuming their coffee. Today, I went for the 5th treatment and a sales consultant named Gillian pushed me to buy their coffee again and this time when I declined her, she redicule me with my body size. I find this unacceptable and unprofessional. There should be a body or rules and regulations to regulate these slimming centers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes they have really bad hard selling tactics and unethical approach just to earn money.
Not sure if anyone else had a reaction to the ampoules but my skin burned, turned angry red with rash although I was told beforehand they are perfectly safe, do not cause any harm or burn to the skin. That aside, it was an uncomfortable experience throughout the session mainly due to the pushy sales lady who doesn't bat an eyelid when I informed her about my skin reaction to their product while she continue to maintain that it is normal and enquiring how many sessions I would like to sign up for. Yes, my consultant queried non-stop about my credit cards. DO NOT DIVULGE and do not feel obligated to say No!
WTF, i'm really angry when they see my body detox package running low & keep asking me to take another sessions to pair with my newly signed up Divine Energy Treatment (cupping) & the no# of sessions they wanna me to signed up is the same no# to pair with the cupping. Of course I don't want, & u guys think I'm printing money machine or wat. They keep on telling me is a waste if im only do cupping n dont pair with body detox. Hello, when yr pushing me for the cupping program tat time yr telling me how good it is...after buying your start telling me how not good it is... Also, yr giving excuses tat the previous consultant didn't told me tat the cupping hv to pair with the body detox package. (Hello, tat day yr GM is here too)
Tat means i hv to clarify with the GM⁇ Y selling me these rubbish package⁇
Now, i go treatment once your mentioned to me once... please tell yr staff stop this if not i will juz couldn't stop myself to do free awareness campaign for London Weight Management. Tell yr staff clearly not to do or never think of to do anything like this unless they oso hate London Weight Management very much.
I signed up for their slimming package sometime in July 2015 at LWM Novena. At first they say if I signed up for this package, I should be able to see results at the end of the package.
But after 2 treatments, they started saying I need to top-up for detox treatments.. And subsequently - top-up for ampoules.. The latest hoax is to top-up for machine treatment to burn my fats. If in the first place the first package is INEFFECTIVE, then why would they want to over-promise to say that it will work?! Its only after I signed up for the first, they pushed me the second to say the first and second must go hand in hand blah. Then afterwards, I got duped to top-up for ampoules because the first and second treatments are equally useless.
ENOUGH IS ENOUGH!
I am submitting my complaint to CASE and pray I will get a refund (a total of SGD12k+) ASAP! I have discontinued all treatments at the disgusting place since October as the staff would hardsell me everytime I visit there - and the package pricing quoted EXCLUDES the GST which is against the GST guidlines imposed by IRAS (ref: https://www.iras.gov.sg/irashome/GST/GST-registered-businesses/Learning-the-basics/How-toimplement-GST/Displaying-and-Quoting-Prices/Displaying-and-Quoting-Prices/). And amazingly everytime I visit they have discount coupons. So whenever I refuse to top-up, they will give discount / promo... After falling for the trick twice, I learnt to ignore them but they still continued to hardsell, criticising how fat and ugly I look if I do not top-up.
So for those who are tempted to sign up with LWM, please THINK THRICE. You will end up spending over SGD10k for NOTHING but hardselling! Its never-ending until you decide to forfeit the rest of your treatments there.
yes totally agree LWM is not pro enough keep pushing. my advise stay strong to yrself if do not want it. In this world where got free trial once u try u will be trap...
Hi, allow me to share my recent experience with LWM too...
It happened last month: I got this free voucher and I called to book an appointment at LWM The Mines. When I reached there I got someone assigned to me and they brought me to a room, asking to fill in some details such as eating habit and lifestyle. Up till this point it was rather OK, although I have to wait for some time for them to bring me the form. Then with my details the lady started telling about her packages, and yes, she asked me to take off my clothes, and keep pointing at the saggy fats at my thighs... then, selling packages again, until I say: sorry I have not tried any of your treatments yet and it is not possible for me to sign anything. Then she switch to the whole-life membership thing which gives you discounts to all packages you sign with them, and even if you don't sign anything, you can still come over for free steam bath whenever you feel like doing so, and you get free treatment every year during your birthday month. Plus, the free treatment I will be getting is not intensive enough for my stubborn fats and if I sign the membership, I will have additional slimming ampule worth some hundreds, Free!
The membership worth RM 500, and I somehow felt worth it since I can get free treatment every year, so... I said OK and passed my credit card to the lady. She took it out to the counter and while talking, she lead me to start my session.
Well, now I recall back and I feel the whole session is just about making you sweat as much as possible so you temporarily loose some weight. I started with steam bath (~15 mins?) -> got a towel to wipe off the sweat -> wait -> apply ampule, ginger scrub then Hot blanket (steam again) -> took a shower -> wait -> up to bed for a machine that sort of gives off vibration to move muscles and break down fat. And yes, photos and body measurement were taken before, and after the treatment. Other thing is, the consultant keep changing throughout the session - I got a different person wrapping me for hot blanket session and another person again for the machine treatment.
Coming out from the room exhausted, I was given a cup of water and asked to wait for the consultant. I waited for ~10 mins then I went out asking, Hey, is there anyone for me? Then only the initial consultant showed up.
Owww... package selling time again... the first one she introduced was a 40-sessions slimming with ampules worth some RM 10, 000 and of course, I say hell no, I have just started working and won't have that much! Then another package worth some RM 7, 000 got introduced while she keeps asking how much I can possibly pay. At the end the package gets down to ~RM 5, 000 to as low as RM 2, 000 while she keeps saying I can get additional discount on the package if sign up today, since previously I have signed for the membership. Then finally I just felt very annoyed and tired and tell her, today I aim for that free trial only and that my credit card also won't allow that amount. She doesn't believe me and insists to try and swipe my credit card... End up I allowed because I was pretty sure my credit card with that purposely lowered credit just won't allow that much. Finally after she tested, she bring in a receipt for me to sign. RM 500, that's the membership cost (which, that time I felt so reluctant to sign but I can't just walk out because I have "utilize" it (that slimming ampule)). I signed, got a little goodie (finger-long slimming cream which is the free gift as stated in my voucher), then walk off.
Well then, story hasn't end yet: A month later, 15th September morning when I got my credit card bill, I found 2x RM 500 from LWM credited! I was shocked and I called my credit card center. They have confirmed this is no mistake and my card has indeed swiped twice. I have no choice but to wait until 11 pm (LWM working hour) to call them. Then only I found out the additional RM 500 is for coffee + 5 times slimming sessions! Gosh, that time when I walked out they did not give me any coffee, no official receipt saying package purchased, nor making next appointment, how come suddenly I have "signed" a package? I though those packages we have spoken last month should have all void because of my credit card's limit! And even if I have indeed "bought" something, what kind of lousy service/follow up is that, that they didn't even contact me for appointment in the whole month? and where is my coffee? Everything just doesn't make sense at all! I truly feel i'm CHEATED! For me they sort of want to "cover" up that additional "purchase" only and just want the money from me.
I requested for refund via phone but the person said need to go through HQ, despite claiming they have all the cctvs and that I signed the credit card receipt so I should have agreed with the package and so on (by the way I remembered I have only signed once, for the membership. Again, I had no appointment made, no official company receipt given on the package and no coffee given)... I kept arguing with the person because I strongly feel the whole thing is a scam!
If anyone working at that branch sees this, they should know my identity. I don't think I am wrong for writing this as this is my personal experience with LWM, and what I remembered after a month having treatment over there.
Back too the refund issue, the person dragged my request by saying "it is public holiday", "I need to refer to my boss on the refund but bosses are having meetings at HQ", etc.. until today after I SMS to remind about following up with me, then she message back, saying they can proceed with the refund but the process will take about a week, and will call me to collect payment once it is done... I was a bit relieved that time because I finally sees a light to end this fuss. But now after reading Denise's post, I am worry on how they are going to refund the money... Let's see how it turns out next week. Anyhow, I am determined not to let them go easily and if they are not giving me a satisfactory result, I am ready to take this to the police, and the kpdnkk. Even though RM 500 isn't very big but the act of cheating consumers is utterly unforgivable!
Hi,
I got deceived by them in The Mines branch. The pushy consultant pushed me signed up few packages and told me to apply credit card so that I could pay in 36 months instalment with affordable amount and I will get my card in two weeks, I urged the consultant to confirm about that few times but she was so assured to me after checking with her colleague. Then, I have agreed and signed up as well as applied for the credit card like what the consultant suggested to me via them - LWM.
However, I have waited for the cards for two months instead of two weeks. When I got my card and went to make payment mode change, the branch manager told me there is no 36 months for the bank I applied my credit card. I feel really shocked and angry, how could them acted so unprofessional and caused customer wasted their money on interest and time like that? Then I requested for cancellation of my packages, but they were trained to lie to customer that they cannot do that. At that time, one of the package not yet activated still able to cancel but they want to dragged time by telling you cannot cancel, no such case happened before, we do not know how to do that... etc. Don't believe them, they lie!
After that I wrote to their FB for refund, then their specialist called me and met me in branch. LWM represented specialist told me there is no cancellation is allowed, if really want refund they have to close my file and price will be charged in ala-carted price. I feel it is fair for them to charge in ala-carte price for the new packages I had purchased.
However, it was really shocked me when they showed me how they calculate the price. They included my previous package which contains 10x of the treatments plus new package treatments and calculated in ala-carte price. I really have gone mad at that moment when I saw how they counted for my refund!
How could they deceive consumer money like that, I feel it is fair if they want to charge the used treatment in ala-carte price but they couldn't include the old package which already finished and paid off for it. I wonder how many consumers were being deceived by them in that way? After all, the refund amount is only 1/3 of the total packages amount which I am still paying in instalments, even though I get back the refund I also can't pay off my credit card outstanding amount.
They are really very low class of persons, all so called consultants are deceivers indeed. I hate them like hell, that is all my hard earned money. Anyone knows where to complaint them to get full refund? Last time I was too kind to let them charge in ala carte price, now I want to claim back my money in fair price, from the price we have agreed during purchase. Anyone can share?
hi..
I facing a sampe problem with LWM. How to make them to refund our money? mind to share?
Okay, I just went through this ordeal yesterday, http://www.juztoday.com/deal.php?id=1116
I believe I am a person of strong will but I caved in to them in the end. I am really fat, almost 20 kgs overweight and lazy to work off my fats by exercising.
After two hours or so of persuading me, the consultant offered me $300 for a total of 9 treatments, with upgrade to don't know whatever the hell special treatments, after telling me I need 4-5 sessions of continuous treatments. Which I know is a load of bull. Even after insisting that I have no money, which is true because I was greedy for the free sessions and the 3 meal plan they have. The consultant bombarded me "nicely" and said that paying a deposit, she will reserve the special offer for me.
But in the end, I got ripped off of $53.50 ($10.70 through debit card and $42.80 in cash) for their supposedly free treatment. They asked me for my cards and I could hear them trying to swipe off every cent I have in them. Luckily, my debit cards have less than $10 worth in both. I am glad I only carried a $50 note in my wallet. I did not lose my senses and gave them my husband's ATM card because I respect the fact that I only use the money inside for emergencies.
What I got from the session was 20 mins sauna and 30 mins in their hot blanket after being covered in salt. Lost 1 kg in water. The consultant gave me the free products; a pack of sea salt, a body trim fluid 1 (15ml) and an oxy trimming gel for hydration (15ml). I did not get the 3 meal plan.
Now I am worried that as my husband says, they have stolen my card details and will siphon off every bit of money I put inside. Is that true? Should I consult a bank for this? So ashamed that I actually allowed them to swipe my debit cards.
Hi, I was super duper upset with London Weight Management at Civic Centre. I bought the package for steam bath and hot blanket to slim down myself. After the 7th session, the consultant Leanne persuaded me to take on the machine package to reduce the time spent at the centre as I am a busy working mom and a student doing part time post graduate. She told me since the machine time is only for 20mins and I should be able to see the results and she was prepared to convert whatever unconsume sessions to knock off the new package.
I felt totatlly cheated now. When I went for the 1st session, I spent almost 2 and a half hours just stupidly waiting for the machine to be available. The busy consultant, Leanne seems like forever very busy with calls and customers. I was very mad after waiting for such a long time and it is totally defeated the purpose of converting to another package. I requested to withdraw the package and ask for refund.
To my astonishment, it took almost 3 weeks for the so-called manager, Gigi and subsequently Shermaine to call me and the refund was only 900+ (The new package is around S$1600/-) She told that the a-lar-cart session costs S$1300/- per 20mins. Is this a daytime robbery? As a so-called goodwill, she would put up to the management for half of the price. Hence, the refund is less than a thousand (1.6K-650).
Can anyone tell me how to get the redress? To the CASE? Would that help?
Anyone has any success story of claiming the refund?
Please share
they cheated on my scale
i went to London weight management in Shanghai, China(in 9 cloud mall).. the consultant there just forced me to sign up for expensive package and asked lots of financial questions like do u have your private car?credit card? i dont like it when they asked questions like that... i saw with my own eyes before i do their tratment (sauna and hot blanket) that my weight is 54.2, , on that time the consultant astand beside me and write something on the paper when she saw the scale... after finish the treatment, , i stand on the scale and i saw my weight become 54 ( so i lost 200 grams only in one treatment, , not worth it to pay their expensive treatment ) after i finished take shower and ready to go home, my consultant asked me to stand on the scale again and when she saw 54 she said :"ooo so great u lost 700 grams in 1 tratment " she wrote i was 54.7 before.. and i told her i lost 200 grams only cause i rember exactly i was 54.2 before the treatment, not 54.7 kg... but she said that she was right and i was wrong.. heard that i was really made because i REMEMBER EXACTLY my own weight before the treatment... i was so dissapointed about LWM, , i also heard a lot of complaints and bad judges according to internet and my friends' experience with LWM in Malaysia and Singapore... when u said no to them, , they still try and talk a lot and push u to join the package... i have a friend that already paid 5000 rmb but she told me no result.. and the consultant she is so stupid she told me doing exercise like running is useless, , u need to join our package that the only way to lose weight... i was laughing in my heart .. OMG !
The complaint has been investigated and resolved to the customer’s satisfaction.
The staff is hand-picked, everyone is so polite. During the consultation I was told about the services and their price and offered some options. After free procedure I made up my mind to buy a course. I like the result: minus 7 kilos in 1.5 month, and I feel better. No heinous swellings anymore, and I can wear all the shoes I want, not just sneakers as before. The only thing, I had to buy bathroom scales, because I was afraid to be done in. But the figures were the same, everything is for real.
Hi. I want get back the money that I have deposit at Yew Tee outlet. I just don't want anything. I just want back the money.
i came for a free procedure. They gave me a splendid massage, but I did not like the bath: it is herbal, there was smell, I do not like this kind of smell. They weighed me at once. My weight was 67.5 kilos. After all procedures it became 67 kilos. I also drank some water, beause it was hot in the sauna.about a glass of it. perhaps, if I had not drunk, the weight loss should have been even greater. I want to buy 10 procedures at once, for losing weight so intensively and quickly.
this clinic is fashionable and therefore expensive. The results are good, I had 5 weight loss procedures, and lost 4 kilograms. I talked to a consultant named Jessica.she asked me about my regime and habits.she came up with a procedure schedule and made an estimate what weight I will have after all procedures. I have a ten procedure package, and my goal is minus 8 kilograms.
It is odd to see so many negative reviews, where do they come from? I am fine, I lost 5 kilos with a personal consultant named Pei-Shan.of course, I was promised I would shed 7 kilos, but 5 kilos is also quite fine. I came for a free procedure and bought a package of consultations at once, because I was impressed by my weight loss results.I had tried to take pills and just had spoiled my stomach and acquired diarrhea. and in this clinic they really helped me to get rid of adipositis and fat rolls.
hi there. my experience is not so negative. perhaps, I just got lucky, but the result of my treatment at the clinic was evident right away. Friends who had not seen me for a long time are surprised. I lost 12 kilograms. I changed my wardrobe totally and started a relationship. Now I can wear tight dresses. My legs look perfect and I am not embarrassed to wear such clothes anymore. during 10 procedures I became a totally different person and even kinda look and feel 5 years younger.
after 4 procedures my weight became 3.5 kilograms less. I’d wanted to lose more, but I drink very much water and have drunk always, and my ankles and feet are very swollen. the swellings go away slowly, but I already can wear shoes, not sneakers only. And I lost only 8 cm, but I am not disapointed, this result is also ok and I will strife for even better results. I like the clinic, here I lose weight without tiring and painful procedres effectively.
Hi all,
I just text Jolyn to make it easy for her n me n asked my unused package to be fully refunded. Hope it went well or else I will hv to go through tribunal like some of them.
PS: My package add up little by little nearly RM70K...!
Hi! Are you able to get back your unused package money?
Hi would like to know if u have get back ur refund? Hows the process?
So true...i agree with all this post & complaint...i just went to LWM for last week and they keep forcing me like hell...can u imagine they ask me to sign up for RM14k of 20 times treatment...when i said, i don't have money and i want to go home...they don't trust me and some more ask my payslip to check my salary...crazy...and ask me to take personal loan to pay...what the hell...then i force myself to cry in front of them to let me go because i don't have money...suddenly they changed their mind and suddenly they told me that they have new package that only cost RM1k++, same treatment just different package...lookslike they try to take my RM14k money 1st then try to reduce the cost until i agree...meaning the treatment cost only 1k not 14k...pls...don't ever try to go to LWM...they just want your money...*&^&^$^%$%%
Hi, Full of dissapointment on LWM! Bloody cheater's.. three weeks back i have bought jusco voucher at Carefour kepong counter for RM 10.00 for full massage free gift and mistery gift and then my mum bought one for her to try last sunday on 16.12.2012 i and my went there .. fist as all said they consult me in a room and snap picture undress.. my weight jz 50 KG ... and they push me and my mum to the max .. they ask me to sign up .. and they not even listen .. i told them i have to discuss and need time for think they dun give a damn and then they said okay jz register 100rgt for ampule for me and my mum said she dun have money and then they ask her to pay RM 50.00 cash for ampule also ? which price is true my mum RM 50.00 and mine RM 100 they took my CC to swipe it after that they again push me to the max to register for RM 500.00 i duno how i fell mayb i cant tolerate then the swipe RM 500.. now my fiancee pist off with me .. for LWM THIS IS NOT RIGHT WAT FOR YOUR GUYS TO MAKE MONEY! TRY TO UNDERSTAND CUSTOMERS FEELING AND THEIR PROBLEMS AS WELL MONEY SUCKERZZZZ LWM
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