I had similar bad experience and I am from Asia country.
Below are the promised that never exist:
1) 24/7 customer services, after I paid USD 1, 800 I noticed whenever I tried to get chat online at my day time, always difficult. They promised 2 logo and 2 website with e-Commerce but when you explain to another person, that person said I did not tell the truth. At the end, I have to end up with many follow up call to get the right people discuss with me about my project. They LIED on me several times and the last time was too bad till I can't take it anymore and request for refund.
2) They promised 100% satisfaction for many revision -
When you request for revise, they give you all sorts of design that never meet your request and the funny was one of the design
they show me lion cartoon icon. Then they said I keep on changing my revision, I said of cause I request to change because the
design is not professional at all and not even meet the standard. That made me upset.
Along the way, I shared with them the web that I want, they said will discuss with the team again and will try to find solution and
many weeks at the end they said cannot but they never reject me when I asked at the first order. I asked them a few question how
possible to add this and add that, they didn't reply me then at the end all my questions I asked, they said I keep on changing my
ideas. I said because no one reply me and I don't know how possible all the things can be done because lack of answer.
3) Those who still think our feedback is not real, if you choose to engage with them, my advice is you really need to record down all the phone promised and chat room communication sent back to your own email for keep track. They may not be like this for all project I guess because they said they have more than thousand of projects and I am one of the unlucky victims.
I only managed to get refund of USD 900 but they charge me USD 900 that I think I feel bad because of the quality of services is really so bad and waste all my time! Until now someone promised I should have receive the return call but I didn't...
If you are from Asia, reconsider your option because you may end up have to call them many time to chase and ask about your products. Upset customer.
If you are from US, can you advice is there any associate that help oversea customers to deal with such case? Hope you can share here so can benefit to the people who get problem with their services. Thank You