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1.4 136 Reviews

LivingSocial Complaints Summary

15 Resolved
121 Unresolved
Our verdict: With LivingSocial's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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R
9:34 am EDT

LivingSocial they lie to you, their customer service sucks

I am a small business owner of an auto repair shop, it is just myself and my boyfriend that own it and run it, no employees. Living Social contacted me asking about my recent deal with a different site and talked me in to running a deal with them. They told me I couldn't choose which service to run a deal on, they would choose for me, so they did. They then talked up their direct deposit option for receiving my portion of what sells, they said it would be direct deposited in to my account no later than 6 days after the deal... the deal ran on July 20th, it is now August 10th.. NO MONEY IN MY ACCOUNT YET. I have been calling the customer service line for the past 8 days, no one picks up, or if they do, they transfer me to someones voice mail and I never get a call back. I'm about 1 more call away from having my lawyer contact them for stealing my money.

In addition, I have been warned by three other business owners in the area that my credit card will more than likely incur fraudulent charges in the next week or so. I will NEVER run another deal with Livingsocial, it is actually amazing that they haven't been shut down yet... They are true CROOKS.

Bottom Line: They lie to you, their customer service SUCKS. They steal your money.

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10:32 am EDT
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LivingSocial fraud

Bought a voucher for a carpet cleaning service and it turns out the service does not exist. the phone number they gave me was to a private citizen's cell phone. A guy that never heard of the service.

I called Livingsocial.com, waited on hold for an hour, to try and get a refund and they refused, stating it was "policy". Their policy is to defraud customers and then shrug their shoulders when they are caught? I hope their CEO gets sent to prison!

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foreignscam
Los Angeles, US
Apr 11, 2013 10:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

/link removed/

http://san-diego-carpet-cleaning-clean-cleaner-fresh-and-green-best-de.pissedconsumer.com/living-social-groupon-amazon-valupak-israel-scam-fraud-con-artist-unethical-ripoff-scam-tax-evasion-mail-internet-telemarketing-bait-and-switch-20130411399904.html

I endured a very negative cleaning experience from a company misrepresenting themselves as Stanley Steemer. This company has been using a technique to redirect internet traffic. When a customer googles san diego carpet cleaning or similar, a well known carpet cleaning company shows up on the first page. The phone number associated with the well known company listed on the Google map is "somehow" replaced by a phone number owned by (see link xxxx)The company answered "Carpet Cleaning"(no name). I asked the name and they said "where did you see our ad?" I said under "Stanley Steemer" they said yes they were "Stanley Steemer"and made the appointment. After Coming to my home in a truck labeled (see link xxxxxxx), I questioned the company's name again. I was told they were "Stanley Steemer " and I agreed to have the work done. My receipt was printed with (see link xxxxxx). I later found out this is a piggyback type scam. I spoke with someone calling himself the owner xxx see link

SCAMS!: The truth is, is that this is a well thought out business model, an extortion scheme to be avoided. The main feature is preying on you at your weakest moment. The Carpet Cleaning Upholstery Cleaner scams involve "Bait and Switch" Up-selling and Fraudulently redirecting internet traffic. Once you make the appointment, you are encouraged to move your furniture. The Carpet Cleaner arrives and promptly informs you that your carpet is so filthy that the normal cleaning won't work. The "cleaner" knows you've moved the furniture and have possibly taken off from work. He knows you are eager to get the carpet cleaned. The 49.00 deal goes up 100% while the guy bluffs, that he's going to leave. Our elderly are especially vulnerable to this scam. News Flash! It's not Green or Anti Allergy . They use the same carpet solution you buy at Home Depot. Redirecting intent traffic by hijacking Google search phone numbers and replacing them for short periods of time.Who is responsible? Top Spot Me topspotme.com These Companies have NO repeat business .So many people have left Bad feedback and Negative reviews, they have no recourse but to hide behind Valupak, Groupon, Amazon Local Deals and Living Social.

Known Scams:
Fresh and Green http://freshandgreencarpetclean.com
http://www.carpet-cleaningsandiego.com
Steam n Clean steamnclean.net
Fresh carpet care http://www.fresh-carpet-care.com
best deal carpet care http://bestdealcarpetcare.com
Best cleaning Ever Fresh Carpet http://www.bestcleaningever.com
Fresh Carpet Cleaning
THEGLOBALCARPET.COM Pasadena-Carpet-Cleaning.com Nyc-Carpet-Care.com Oakland-Carpet-Cleaning.net Sanfrancisco-Carpet-Cleaning.net Valley Carpet Cleaning anaheim-carpet-cleaning.com bay-area-carpet-cleaning.net OcFreshCarpetCare.com Carpet-Cleaning-Irvine.net Rapidcarpetcleaning.net
Carpet Cleaning San Diego http://www.sandiegocarpetclean.com
http://carpetcleaninglosangeles.net
Carpet Cleaning San Diego http://www.san-diego-carpet-cleaning.com
san diego carpet cleaning pro http://www.sandiegocarpetcleaningpro.com
http://www.bestdealcarpetcleaningdc.com Best Deal Carpet Cleaning
http://www.dccarpetscleaning.com  
Hillcrest Carpet Cleaning  
Hillcrest Carpet Cleaners  
Poway Carpet Cleaning  
Little Italy Carpet Cleaning  
La Jolla Carpet Cleaners  
Los Angeles Washington DC San Diego
UNETHICAL LOCKSMITHS
123
24/7
RUN LOCAL
T&D LOCKSMITHS
acme
pauls paul's locksmith aka enterprise locksmith
superb solutions- Now known as Dependable lock
this company is in the bronx new york.
some of their aliasis
sos locksmith
speedway locksmith
priceline locksmith
always available locksmith
chicago-locksmith.com
houston-locksmith.com
miami-locksmith.com
( the citys go on and on with websites that use the citys name then a dash and then locksmith.com)
usatotalsecurity.com
they use hundreds of other names such as:
locksmith 24 hour inc.
24 hour locksmith
emergency locksmith
USA Locksmith- aka prestige business solutions
teanick - New Jersey
many of their names look like this.
#0#0#0 emergency locksmith
01 01 01 24 hour locksmith
# 1 3 1 000 locksmith
A locksmith
papa locksmith
24x7 locksmith and others
Golden locksmith solutions
http://thelocksmithpolice.com/exhibits/Numbered%20Exhibits/EXHIBIT%20029%20-%20COMPLETE_DOC.pdf

UNETHICAL AIRDUCT SCAM
http://townandcountry-manchester.patch.com/articles/bbb-warns-against-u-s-air-ducts-pricing-scam
http://openchannel.nbcnews.com/_news/2011/01/30/5956602-dateline-looks-inside-national-network-of-air-duct-cleaning-scams?lite
http://www.dispatch.com/content/stories/home_and_garden/2011/08/07/dust-up-over-ducts.html

UNETHICAL MOVING COMPANIES
http://forward.com/articles/9433/feds-seek-israeli-suspects-in-operation-stow-bi/
/link removed/
http://www.movingscam.com/forum/viewtopic.php?p=4430

MISC MIXED
aaalocksmithatl.com
americanofvirginia.com
aromasscents.com
atlantapromdresses.net
augustalocksmithpro.com
awinsuranceagency.com
bestsmoothjazzradio.com
brochure-design-india.com
bufordgalocksmith.com
covingtonlocksmiths.net
cumminggalocksmith.com
damascusheating.com
decaturgalocksmith.com
edmontoncopwatch.com
ewchamber.org
fairlesshillslocksmith.com
feastervilletrevoselocksmith.com
fenamoorebanfieldfluckigerkarrclark.com
garagedoorfederalway.com
golfclubsect.com
goodlife-records.com
howtostopsmokingeasily.com
immediatepanicrelief.com
impactletterpress.com
kadirder.org
kenmorelocksmiths.com
kevinannett.com
lazyandcrazy.com
legalall.com
lincolnwoodgaragedoors.com
lise.ozelzengi.k12.tr
locksmith98151.com
locksmithbellevue.net
locksmithineastpoint.com
locksmithinfayetteville.com
locksmithmilton.net
locksmithnewcastlewa.com
locksmithseatac.net
loganvillegalocksmith.com
loganvilleplumbing.com
los-angeleslocksmith.com
merchantservicesusa.com
michiganpreppers.com
nicklemesurier.com
norcrosslockandkey.com
oneyellowshoe.com
pbsengraving.com
redmanmarinefabricators.com
sailingsound.com
sammamishwalocksmith.com
shyleebevis.com
skintagremedy.com
soccerfieldsofchicago.com
southmiamilocksmith.com
starperformanceonline.com
steamnclean.net
stopsmokingtip.biz
teethings.com
triple-t-llamas.com
tukwila-locksmith.com
twaspoem.org
uniqueturnkeywebsites.com
websiteoptimizer.us
winemakingkitshop.com
witnetwork.us
www.alexandriajoblink.com
www.alpharettagalocksmith.com
www.brewipedia.com
www.broadcastingacademy.co.uk
www.brochure-design-india.com
www.brotherhoodofthebadgeint.org
www.bvh.bz
www.caryjoblink.com
www.chandlerjoblink.com
www.cureanxietyattacks.org
www.discountfloridacarhire.co.uk
www.duluthgalocksmith.com
www.fairburnlocksmithga.com
www.germesnsk.ru
www.golfclubsect.com
www.highacresllamas.com
www.immediatepanicrelief.com
www.indianapolisjoblink.com
www.jewishlondonwalkingtours.co.uk
www.lebouquet-baby.com
www.lithoniaplumbing.com
www.locksmith30019.com
www.memphisjoblink.com
www.nicklemesurier.com
www.norwalkjoblink.com
www.oceansidejoblink.com
www.pbsengraving.com
www.pugfactsguide.com
www.quitsmokingresource.com
www.redmanmarinefabricators.com
www.santa-ana-carpet-cleaning.com
www.shellywalker.com
www.simplestores.net
www.skintagremedy.com
www.stamina2008.com
www.steamnclean.net
www.stopsmokingtip.biz
www.tonviet.ru
www.tustin-carpet-cleaning.com
www.yannisritsos.com
www.yeastinfectionreliefguide.com

Locksmiths: they promise 19.00. They know you are locked out and vulnerable suddenly the price becomes 200.00-300.00 or more for 5 minutes work. This tactic takes full advantage of the elderly, women or anyone locked out of their cars and homes in the dark. The scary part is these people are NOT licensed, they can easily come back and open the door when your not home.

Air Duct Cleaning: No matter what the condition of you air ducts are, these companies will declare them filthy and the cause of your illnesses. This is a total scam taking advantage of ill people, desperate to feel better.They often go so far as to recommend complete Air and Heating system replacements and or "Chemical Treatments".

Orogold ORO Gold: once again, taking advantage of women looking for a magic wrinkle cream, they extract large sums of money from the vulnerable.

Moving Companies: When you're moving your worldly goods across town or across the country, you're most vulnerable. With this type of business you will find your estimate will quadruple.

Contracting Contractors Home Repair Remodelers Handyman: When you trust someone to tear your house apart and put it back together again you're extremely vulnerable. This type of company will take full advantage and in all cases the price swiftly rises as new "problems" are discovered. These parasites know you can't just get another contractor at the blink of an eye.

Towing: Same old scam. Your car has broken down, you're vulnerable. It's probably at night. This is were this type of business flourishes.

Water Damage: Water Damage is another popular business with them. It's an emergency and they happily take advantage of you at your worst moments. Bed Bug: Another Repeat. . .They say you have bed bugs even if you don't and they "treat" and get paid!

SEO Search Engine Optimization: They use illegal methods to move traffic to your website . I know of a "google phone number switch " they also piggyback on an existing website or redirect traffic from a legitimate website to their site. I tried reporting this activity to google but they was no way to report it.

Lottery Scam: This scam convinces people they've won the lottery and need to pay taxes, guess who collects the taxes?.

Subway Scam (Tube shekel scammer) This scam has a guy pretending to be poor, homeless etc. asking unsuspecting people for help. It's just another Israeli scam, it's not an isolated incident it's a con artist business model and it fits perfectly with the homeless problem in many urban areas.

Super Aggressive Kiosks at the Mall forcing unwanted compliments and beauty products on unsuspecting shoppers .

HOT SPOTS SAN DIEGO CHICAGO LOS ANGELES SAN FERNANDO VALLEY WASHINGTON DC VIRGINIA PHILADELPHIA NEW YORK BALTIMORE SILVER SPRING MARYLAND FLORIDA MIAMI NEW JERSEY
*****************************************************

F
F
foreignscam
Los Angeles, US
Apr 10, 2013 5:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

1. I endured a very negative cleaning experience from a company misrepresenting themselves as Stanley Steemer. This company has been using a technique to redirect internet traffic. When a customer googles san diego carpet cleaning or similar, a well known carpet cleaning company shows up on the first page. The phone number associated with the well known company listed on the Google map is "somehow" replaced by a phone number owned by, Fresh and Green Carpet Cleaners owned by Sky Services Yaniv Cohen, 852 Reed Ave #1 San Diego Ca 92109. On 3-2-12, I called [protected], the company answered "Carpet Cleaning"(no name). I asked the name and they said "where did you see our ad?" I said under "Stanley Steemer" they said yes they were "Stanley Steemer"and made the appointment. After Coming to my home in a truck labeled fresh and green, I questioned the company's name again. I was told they were "Stanley Steemer " and I agreed to have the work done. My receipt was printed with Sky Services and Fresh and Green. I later found out this is a piggyback type scam. I spoke with someone calling himself the owner "Ron" it turns out his name is Yaniv (Yanni Yani) Cohen. This covers part 1 of the scam. Redirecting intent traffic by hijacking Google search phone numbers and replacing them for short periods of time. After being taken advantage of in this way, I decided to investigate this company. Michael J Conway Owner of 852 REED AVE apt 1 SAN DIEGO CA 92109 Knowingly rents to Scam Companies in San Diego Pacific Beach .I found a ring of Israeli Operated companies that love feeding on your tears.
HOT SPOTS SAN DIEGO CHICAGO LOS ANGELES SAN FERNANDO WASHINGTON DC VIRGINIA PHILADELPHIA NEW YORK BALTIMORE SILVER SPRING MARYLAND FLORIDA MIAMI
2. The scams involve "Bait and Switch" Once you make the appointment, you are encouraged to move your furniture. The Carpet Cleaner arrives and promptly informs you that your carpet is so filthy that the normal cleaning won't work. The "cleaner" knows you've moved the furniture and have possibly taken off from work. He knows you are eager to get the carpet cleaned. The 49.00 deal goes up 100% while the guy bluffs, that he's going to leave. Our elderly are especially vulnerable to this scam.
3. It's not Green or Anti Allergy . They use the same carpet solution you buy at Home Depot.
4. Fresh and Green and their fraudulent friends have NO repeat business .So many people have left Bad feedback and Negative reviews, they have no recourse but to hide behind Valupak, Groupon, Amazon Local Deals and Living Social.
5. The truth is, is that this is a well thought out business model, an extortion scheme to be avoided. The main feature is preying on you at your weakest moment. The same scam is done with Locksmiths, they promise 19.00. They know you are locked out and vulnerable suddenly the price becomes 200.00-300.00 or more for 5 minutes work. This tactic takes full advantage of the elderly, women or anyone locked out of their cars and homes in the dark. The scary part is these people are NOT licensed, they can easily come back and open the door when your not home. Air Duct Cleaning: No matter what the condition of you air ducts are, these companies will declare them filthy and the cause of your illnesses. This is a total scam taking advantage of ill people, desperate to feel better.They often go so far as to recommend complete Air and Heating system replacements and or "Chemical Treatments". Orogold ORO Gold: once again, taking advantage of women looking for a magic wrinkle cream, they extract large sums of money from the vulnerable. Moving Companies: When you're moving your worldly goods across town or across the country, you're most vulnerable. With this type of business you will find your estimate will quadruple. Contracting Contractors Home Repair Remodelers Handyman: When you trust someone to tear your house apart and put it back together again you're extremely vulnerable. This type of company will take full advantage and in all cases the price swiftly rises as new "problems" are discovered. These parasites know you can't just get another contractor at the blink of an eye. Towing: Same old scam. Your car has broken down, you're vulnerable. It's probably at night. This is were this type of business flourishes. Water Damage: Water Damage is another popular business with them. It's an emergency and they happily take advantage of you at your worst moments. Bed Bug: Another Repeat…They say you have bed bugs even if you don't and they "treat" and get paid! SEO Search Engine Optimization: They use illegal methods to move traffic to your website . I know of a "google phone number switch " they also piggyback on an existing website or redirect traffic from a legitimate website to their site. I tried reporting this activity to google but they was no way to report it. Lottery Scam, pretending to be a Nigerian Scam: This scam convinces people they've won the lottery and need to pay taxes, guess who collects the taxes?. Subway Scam (Tube shekel scammer) This scam has a guy pretending to be poor, homeless etc. asking unsuspecting people for help. It's just another Israeli scam, it's not an isolated incident it's a con artist business model and it fits perfectly with the homeless problem in many urban areas.
Different Names, Phone Numbers, and Addresses associated with this SAME company companies.
Fresh & Green Carpet Clean and in San Diego, Carpet & Upholstery
Fresh Carpet Care [protected] http://www.fresh-carpet-care.com
Fresh carpet Cleaning Best Deal Carpet Care [protected] http://bestdealcarpetcare.com/
Best cleaning Ever Fresh Carpet [protected] http://www.bestcleaningever.com
Steam n Clean Steamnclean.net [protected] http://www.steamnclean.net/sandiego.html?gclid=CJikq7j8qrYCFaFxQgodKhoAuQ
852 Reed Ave #1
San Diego Ca 92109.
San Diego http://freshandgreencarpetclean.com
[protected] sec [protected] fg [protected] sec
730 market San Diego 92101
Carpet Cleaning San Diego san diego carpet cleaning [protected] http://www.sandiegocarpetclean.com
530 W 6th St Los Angeles, CA [protected] sec http://carpetcleaninglosangeles.net
http://carpetcleaninglosangeles.net [protected] Carpet Cleaning San Diego
http://www.san-diego-carpet-cleaning.com [protected]
san diego carpet cleaning pro http://www.sandiegocarpetcleaningpro.com
san diego carpet cleaning pro 325 washington st http://www.sandiegocarpetcleaningpro.com [protected]
http://www.bestdealcarpetcleaningdc.com Best Deal Carpet Cleaning
2000 K St NW Washington, DC 20006
1121 University Blvd W Suite: 913. Silver Spring, MD [protected]
2004 11th Street NW Suite 240, Washington, DC 20001, DC 20001
http://www.dccarpetscleaning.com   washingtondccarpetcleaner@gmail.com
DC [protected] vm
VA [protected]
MD [protected]
Hillcrest Carpet Cleaning  
Hillcrest Carpet Cleaners  
Poway Carpet Cleaning  
Little Italy Carpet Cleaning  
La Jolla Carpet Cleaners  
Los Angeles Washington DC San Diego
UNETHICAL LOCKSMITHS
123
24/7
RUN LOCAL
T&D LOCKSMITHS
acme
superb solutions- Now known as Dependable lock
this company is in the bronx new york.
some of their aliasis
sos locksmith
speedway locksmith
priceline locksmith
always available locksmith
chicago-locksmith.com
houston-locksmith.com
miami-locksmith.com
( the citys go on and on with websites that use the citys name then a dash and then locksmith.com)
usatotalsecurity.com
they use hundreds of other names such as:
locksmith 24 hour inc.
24 hour locksmith
emergency locksmith
USA Locksmith- aka prestige business solutions
teanick - New Jersey
many of their names look like this.
#0#0#0 emergency locksmith
01 01 01 24 hour locksmith
# 1 3 1 000 locksmith
A locksmith
papa locksmith
24x7 locksmith and others
Golden locksmith solutions
http://thelocksmithpolice.com/exhibits/Numbered%20Exhibits/EXHIBIT%20029%20-%20COMPLETE_DOC.pdf

UNETHICAL AIRDUCT SCAM
http://townandcountry-manchester.patch.com/articles/bbb-warns-against-u-s-air-ducts-pricing-scam
http://openchannel.nbcnews.com/_news/2011/01/30/5956602-dateline-looks-inside-national-network-of-air-duct-cleaning-scams?lite
http://www.dispatch.com/content/stories/home_and_garden/2011/08/07/dust-up-over-ducts.html

UNETHICAL MOVING COMPANIES
http://forward.com/articles/9433/feds-seek-israeli-suspects-in-operation-stow-bi/
/link removed/
http://www.movingscam.com/forum/viewtopic.php?p=4430

UNETHICAL CONTRACTOR CONSTRUCTION REMODELING HOME REPAIR
OROGOLD ORO GOLD GOOGLE IT! BAD NEWS
ISRAELI ART STUDENT SCAM GOOGLE IT
Israeli Israel Scam Fresh and Green Carpet Cleaners Care Best Deal Yaniv Cohen Sky Services 852 REED AVE # 1 SAN DIEGO CA 92109 Steam n Clean Classic Carpet Cleaning Steamer Deep Shampoo Oriental Area Rug Palo Alto Eliyahu Barhanun, David Peer and Moshe Aharoni Michael J Conway MCS COMPANY LLC Encinitas Locksmith Carpet Upholstery Cleaning Cleaner Air Duct Orogold Oro Gold Moving Company Companies Towing Water Damage Restoration Contracting Contractors Home Repair Remodelers Handyman Art Student Scam Bed Bug SEO Search Engine Optimization Living Social Groupon Group-on Amazon Deals Valupak Stanley Steemer Steamer Coit Chem Dry Chemdry Organized Crime Ring Mossad Fraud Con Artist Unethical Ripoff Scam IRS Tax Evasion Mail Internet Telemarketing Fraud & Bait and Switch

ComplaintsBoard
N
9:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LivingSocial no service received (paid) - avoid this company

Regarding Chisholm Trail Rides merchant that selling coupon for service thru LivingSocial: called this merchant to redeem the paid voucher no less than 10 times in the course of 2 months, left many voice messages, there was not a single return from them. I called LivingSocial to report the issue, the rep on the phone told me there were several complaints (same issue), then advised that LivingSocial will investigate and let me know. Never received any follow up from LivingSocial. I now sent a refund request and got a email response said there was no similar incident, there would be no refund, and asked me to contact merchant. It's such a lie from LivingSocial telling different story for not refunding me. I feel like it's a scam from both LivingSocial and your merchant trying to get the money and provide no service. AVOID Living Social.

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S
5:48 am EDT

LivingSocial don't touch these crooks

They are crooks. They have charged me for a more expensive deal than I booked and despite the fact that I have the email confirming my £32 spend with them, they ahve charged me £49 and won;t admit that they are wrong. 16 emails to them...2 replys telling me I booked the £49 deal. I;ve sent them back their own email but it seems they can't read. DON' TOUCH THESE CROOKS. I don;t know why they don;t udnerstand how quickly poor customer service spreads - I;ve spend the last hour on sites telling people and have put everyone off using them at work.

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1:30 pm EDT
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LivingSocial false advertising

Purchased three tickets for the soccer game at Fed Ex field May 30, only to discover they were for Standing Room Only, No where in their ad did it state they were not for seats. in fact, in the fine print, it explained that if you want "seats together" you had to buy them all at the same time, Terrible, false advertising and Living Social claims I just misread their ad. Did nothing at all about it,

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7:49 pm EDT

LivingSocial I bought a restaurant voucher through ls which the restaurant refused to honor

I bought a restaurant voucher through LS which the restaurant refused to honor. LS advised us that they did not refund money but would credit the full amount for future use and emailed us to the fact they would not use our credit card details and instead deduct the amount from my credit with them (Deal Bucks)...you've guessed it, when I bought a further restaurant deal they debited my credit card. I have now emailed them 3 times and they do not reply either by email or phone so where do I go from here? I have had good relationships with similar types of social media sites but this company is ignorant, dishonest and not to be trusted. "BUYER BEWARE" do not deal with Livingsocial...any idea's where I can go from here...please advise.

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8:06 pm EDT

LivingSocial do not order this voucher through living social for forever canvas, sheffield, manchester

Do not order this voucher through living social for Forever canvas, Sheffield, manchester! Customer service is non existent! They claim on website delivery within 7-10 days online / phone orders or 4 weeks for discount voucher orders. I ordered with a living Social voucher 14 weeks ago, still no canvas! After chasing several times for an update on my order received a very blunt response to the effect of if i'd have paid full price for this item I would received a higher level of service from them!

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Alan123123
Truro, GB
Apr 22, 2013 6:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just had to cancel 2 vouchers with living social for this vendor.

Once I came to redeem them, their online system mysteriously wouldn't accept my vouchers - though it would have allowed me to make a full-price purchase if I hadn't been paying attention! Obvious 'accidentally didn't work' type scam, avoid these people and living social deals for your own good!

Forever Canvas were rude in their response to my query, just to add a bit of insult to the injury. Idiots.

J
J
Joann Cooper
, ES
Jul 28, 2012 5:27 am EDT

Yes I agree, I ordered in November and still no canvas am very upset with Living Social too but have use them previously with no problems, so perhaps it's just the merchants fault?

ComplaintsBoard
L
9:04 pm EDT

LivingSocial won't be using their company again and would advise anyone against making the same mistake

I bought a voucher through Living social for discounted window cleaning. When I contacted the window clearing company to use the voucher they told me that their catchment area didn't include Twickenham, When I pointed out to them that their website clearly indicated that our area was included in their domestic catchment area they told me that the information displayed on their website was incorrect and hadn't been updated for 2 years (as they hadn't had time to do so. !)

I then emailed livingsocial (who promise refund within 7 days) to explain the situation asking them to refund the money I'd paid.. Their website promises a "prompt reply" to any queries and yet after sending them 3 emails and waiting 4 days I've had no response from them...so won't be using their company again and would advise anyone against making the same mistake.

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revoc
Londo, GB
Aug 26, 2012 2:59 pm EDT
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Absolutely disgusting company. I bought a deal that was fully booked months before the expiry date. I was told to try for cancellations by the provider .Eventually a month before the expiry date I was advised by them to ask for a refund from LS for they were not able to provide the service. I have written to Living Social seven times over 3 months but had no answer until eventually I got a response 3 and a half months later:
'We apologise for the delay, however it appears that the merchant gave you incorrect information as are refund policy is as below:
We’re sorry that this deal didn’t work out for you and understand that you would like us to refund your voucher. Unfortunately, we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside our refund policy.'
'Unfortunately as your voucher is subject to availability then the voucher is redeemable so even if the merchant is fully booked on certain dates but then not on other, we would expect customers to use the voucher on these dates as the voucher is subject to availability and this is a term customer agree to when they purchase a deal. If the merchant is fully booked and has no availability left, the unfortunately as your voucher is subject to availability and this is a term customer agreed to when purchasing the deal, then it may mean that you lose out on the deal.'
In other words a deal is a gamble. As it happened the merchant was fully booked months ahead and his availability was not in line with the number of deals sold. LS then is in the opinion: tough luck we take your money but we told you lose it even if the merchant cannot honour their promise. That is simply called 'availability'. He is not available ...you lose your money. BE VERY CAREFUL WITH THIS COMPANY !

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Disgusted at Asda
Cambridge, GB
Jul 05, 2012 11:52 am EDT

I've had an awful time with them too. I bought a deal for an activity for two people and got the confirmation email from them. But they charged me for four people which was a more expensive option on the same deal. I have emailed and emailed...even sending them a copy of the confirmation email which they sent me. Amazingly they just keep telling me that I booked the more expensive option. I open the email they sent me and read it...and can't understand how they can't understand! Can't anyone read at Living Social?
Originally I just wanted the extra money they took from me back and to use the deal for two people but now I want a full refund. I've had patronising emails telling me that I should be patient..and two emails telling me that I booked the more expensve deal.
Nearly a month now and they still haven't learnt to read the words ' Deal for two people - £32' Completely useless.
I won't give up and am now contacting newspapers and forumsspreadingg the word about how useless they are and persuading people not to touch them. Don't these people know how infectious bad customer service is?

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lidavies
Warrington, GB
Jul 03, 2012 1:01 pm EDT

They are awuful. Was buying from them for a while, but had a problem with one of the deals, they were basically covering the cost, as it appeared that to get that deal I had to pay at least 10 pounds extra. When phoned for refund, conviniently was cut off a few times, after that promissed to be contacted by the manager to solve the problem, at the end got email from unknown sender, that if I am not happy with the deal I can give it to someone as a present. Whan a joke. Non of my money ever going to that company again.

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GillUK
, GB
May 09, 2012 6:25 pm EDT
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I've had a similar issue with LS. I bought and gifted some house / carpet cleaning and when attempting to book this with the vendor (it took several attempted to get them to just answer the phone!) I was told that the only way they will book it in is if I tell them where I live and they will tell me when they can come wih just a day or 2 for notice. No flexibility with this either. The booking conditions on the deal clearly stated that the only condition was a 48 hours cancellation policy. I have sent 5 emails to LS and have had no response. NEVER EVER using this service again!

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6:03 am EDT

LivingSocial living social's daily deals are scam

Bought a maid service ($30) back in November then in June I went to use it. Called the company to use it and they said “we are booked up for the year, give us your name/number and when an opening comes up we will call you”. I called Living Social back and told them this (my voucher expires in November) and they said they would refund my money. I said I don’t want the money I want the service. They said they would look into why the company would sell more vouchers than they could handle and refunded my money (whatever).

TODAY, the SAME deal is selling for DOUBLE the price and I was like WTF they couldn’t fulfill my voucher for $30 and now they are selling them for $60! I called Living Social and they were like “too bad so sad” we refunded your money. I even got the direct number to apparently the head person who was like too bad so sad.

I cannot believe the freaking company wouldn’t accept my $30 because they were “full” and now they are selling the EXACT same thing for double the money. Obviously they have people available and just didn’t want to do mine because they sold it so cheap.

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4:18 am EDT

LivingSocial they are a ridiculous company and I will never buy anything from them again

I purchased a coupon that expired 4/21/12. I tried to redeem it 4/6/12 and the company had no more "available" time and wouldn't honor that gift certificate. I contacted living social for a refund (it "expired" early for all intents and purposes) and they said no twice. So I had to go back to my credit card company and do a charge back etc. I didn't buy a coupon that expired on 4/6/12, I bought one that expired on 4/21/12. They are a ridiculous company and I will NEVER buy anything from them again.

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1:04 am EDT

LivingSocial my suggestion is stay away from this company in general

I’m actually a vendor that was contacted by Living Social on three separate occasions. First was by Danielle Rutkin to discover she wanted to promote my business in which she had no idea what it is that my company does. She never got back to me and can’t reach her. Then I was contact by Gary Kiena or Gary (Bodi) Kiena. Said he would contact me to send me contract for promotion. Again, no follow up and cannot be reached. Keep in mind that these people sought me out to do business. My newest contact is Lindsay McNary. Is turning out to be the same. These are some of the most unprofessional people I have ever dealt with in my professional career. My suggestion is stay away from this company in general.

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5:18 am EDT

LivingSocial this is bait and switch, stay away

I bought a voucher for Five Star Cleaning for 3 hours of cleaning service at a cost of 45.00. I moved from my home and had it pre cleaned. When I called to make the appointment the lady said because I moved she would have to charge me an additional 20.00 charge. There was no mention of an additional charge on the voucher. This is bait and switch. I told her there is not even 3 hours of work here may be just 1.5 hours. She did not care. I could not find a record of her business license, not saying she does not have one but she in not listed with sunbiz.org. I called living social and they were nice enough to refunded a credit for my 45.00...I have had excellent experiences with living social up until this. I do not hold living social accountable they were very good about it. It is the cleaning lady scammer.

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2:57 am EDT

LivingSocial a total of 90 minutes on hold

I buy from Groupon and other deal sites frequently. When I've experienced a problem with a purchase from Groupon, I've never had a problem. I get customer service quickly, they're pleasant, they always refund the cost back to my credit card, even if it's past the refund expiration date. As a result, I keep buying from them.

With Living Social, twice I've encountered problems with a deal and it takes forever to get someone on the phone -- and then the rep is puzzlingly obstructive. Even when, as today, the vendor tried to charge me a higher rate when he found out I was a LS customer. He upped the price of an item by $200 to eradicate what should have been my savings. I thought LS would be outraged by this behavior but instead their rep tried to justify the vendor's behavior. On top of that, I was on hold for 30 minutes and was disconnected 3 times before I finally got the issue handled. A total of 90 minutes on hold. The supervisor was equally obstinate and unhelpful.

There are so many other deal sites that actually offer customer service. Why would anyone deal with Living Social? With plans to go public soon, you'd think this company would be trying a little harder to please their customers. Or -- trying AT ALL would be nice.

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5:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LivingSocial bad customer service

I bought a deal.
The provider hasn't delivered and won't return my emails.
Living Social also won't return my emails now that I'm trying to ask for help / refund.
Not impressed.

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allbright
, IE
Sep 03, 2012 5:35 am EDT

LivingSocial places customer service at the very heart of our business and we strive to ensure members and partners alike benefit from a great experience with us.
We are, of course, extremely disappointed to hear of instances where LivingSocial hasen't lived up to the high service standards we set for ourselves. In the specific cases of Elizabeth Ludlow and Reece George, both parties have received a full refund, and a personal apology from Peter Briffett, Managing Director of LivingSocial UK and Ireland.

YA MY ###!

I have informed you about the faulty goods I have received within 6 hours of receiving them.
I have sent 4 emails this is number 5. With no reply...
I am writing on all bords possible about your service and will continue to do so until your problem is resolved.
I WILL HAVE AN IMPACT ON YOUR BUSINESS...

----- Forwarded Message -----
From: allbright@eircom.net
To: ieshop@livingsocial.com
Cc: allbrighteng@eircom.net
Sent: Thu, 30 Aug 2012 16:32:23 +0100 (IST)
Subject: faulty item

Hi, I purchased a fm transmitter and Just received it.
The purchase is an expert fm transmitter. order number 371994.
The product is meant to fit into an Iphone, however it lacks the clips on either side of the fitting which holds it in place. Therefore it will not stay in the phone.
Every device made to fit the iphone has these clips.
Please acknowledge this email and advise on return policy and refunds available including postage.
it defeats the purpose of purchasing discounted products if they dont work and you have to spend time and money complaining
and returning the items.

regards,
John Finnegan
00353-[protected]
72 Ardlea road
artane
dublin 5

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11:05 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

LivingSocial livingsocial.co. id is scam include tairyo indonesia

DECEPTIVE INFORMATIONS FROM LIVINGSOCIAL.CO.ID about their DEAL
beware especially with TAIRYO INDONESIA COUPON IN LIVING SOCIAL INDONESIA
www.livingsocial.co.id is untrustable DEALS.
Please get out of this site, not worth ur time and emotion.

unclear informations but tempting suggestion about the Deal they have in their websites, they successfully pull customer's money.

Becareful to buy from www.livingsocial.co.id as they will give you unclear informations that they hide in back tabs. You will be tempted to buy.

They have been doing this trick over and over again and probably still do this in future.

I have valued them as no worth than SCAM WEBSITE that tries to make you tempted to buy. Beware of livingsocial indonesia.

Search "livingsocial indonesia nipu" in google. As nipu in indonesia means scam. There have been a lot of experiences bad ones due to this website.

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1:24 pm EST

LivingSocial keeps sending emails & difficult to unsubscribe

What a hassle! I constantly receive emails from Living Social and decided to unsubscribe, but unlike other email senders which have an unsubscribe button at the bottom of their emails, Living Social requires a person to first open an account with them! After giving personal information, supposedly one is allowed to "hide" their subscription. This should be illegal that Living Social requires one to open an account just to get off its email list. Unsubscribing from receiving an overwhelming number of emails from this group should not be so difficult! Does anyone know how and to whom I can report this? Thanks!

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_freedom_
, US
Oct 23, 2017 4:04 am EDT

Hello, Would like you file a class action lawsuit ? livingsocial sell used phone to me and removed my account after file a PayPal a complaint.

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George Burnett
, US
Sep 04, 2017 3:00 am EDT

I have been trying to unsubscribe from living social for weeks. You click the unsubscribe then it asks you for a non
Existent voucher code. Almost impossible, dreadful service. I just don't want their emails any more.

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bugmenot2
, US
Sep 01, 2017 11:43 am EDT

Agreed they send about 2 emails a day and if you are like me who checks their email once a month you come back to ~90-100 emails from livingsocial. It's ridiculous that such a big company has to rely on such persistent email marketing. Maybe don't trick users into opting into email subcription. Greedy Idiots.

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M
11:57 am EST

LivingSocial living social is a bad company to do business with

The customer service at this place is horrible. They will sell you a voucher and if you have problems redeeming them, they will not refund your money, only give you a credit for more bad deals from them. I was actually given these livingsocial bucks for a "refund" once, but they never appeared in my account. Still working on getting them.

They do nothing to vet the companies they sell vouchers for, I have also bought several coupons that I could not redeem as the company they were for closed.

Living social is a bad company to do business with.

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Benson
, US
Mar 01, 2012 6:14 pm EST

The customer service at this place is horrible. They will sell you a voucher and if you have problems redeeming them, they will not refund your money, only give you a credit for more bad deals from them. I was actually given these livingsocial bucks for a "refund" once, but they never appeared in my account. Still working on getting them.

They do nothing to vet the companies they sell vouchers for, I have also bought several coupons that I could not redeem as the company they were for closed.

Living social is a bad company to do business with.

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8:04 am EST
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LivingSocial voucher not honored

Buyer Beware! Do not use Living Social. One month before my voucher expiration date I called this window cleaning vendor 9 times without an answer till finally talked to "Mike". He told me he is booked beyond my voucher date and that it was my fault I didn't call sooner BUT they will clean my windows for an addtional $45. Then he gloated about how I could not get my money back. Low life! Living Social reps were no help either. Total scammers! Better to NOT pay for services until they are completed to your satisfaction. They have my $45 and I get nothing.

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ddcllee
Pacific, US
Feb 23, 2012 7:42 pm EST

Oops...Living Social was wonderful, and immediately refunded "deal bucks." American Windows was dishonest and rude.

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ddcllee
Pacific, US
Feb 23, 2012 7:39 pm EST

I had the EXACT same experience. Dishonest and rude, I would recommend you avoid this business like the plague!

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6:00 pm EST

LivingSocial I will never use livingsocial and I do not recommend anyone to buy eyeglasses at focus

I purchased an ad for a new complete pair of eyeglasses from Focus Opticians Optical Outlet for $75. When I went to Focus, I was told I had to pay an additional $200 because my prescription was beyond the limits of what was posted in the fine print of the ad. I didn't have the ad with me but I was pretty sure I read it very well before purchasing. Anyway, I figured it was best for me to just pay the extra $200 to get the new glasses. When I got home, I read the ad and there was no fine print regarding prescription strength. So, I called Focus and he told me he would not refund me and that it was livingsocial's fault for not putting that in the fine print. I went to livingsocial and they claimed that since I redeemed the ad (with an addtl. $200), that they couldn't help me. I purchased an ad that was misleading and FRAUDULENT. I will never use livingsocial and I do not recommend anyone to buy eyeglasses at Focus.

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6:06 pm EST

LivingSocial they are the slowest and rudest about paying merchants on time

They're corporate human infrastructure is scattered throughout the country. Hence the utter lack of customer service or merchant support. They are the slowest and rudest about paying merchants on time. Groupon may use aggressive sales tactics but they pay on time. Living Social uses a soft sell approach with merchants that they want to pursue heavily, then when it comes to pay they use every possibly tactic to delay payment and are extremely rude to boot.

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Denise Ferris
, NZ
Jan 25, 2013 5:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Business owners beware of any deals approached by living social. They do not like paying their customers for services done with vouchers plus they ignore answering emails as to delays in payment. They are unethical and to anyone contemplating doing business with them please know in advance you may not get your money till months later if at all with no explanation just excuses and blame placed on the employees who work for the company .
So at your own peril and loss of money keep away from living social try Groupon they pay on time and are very courteous and treat you with respect.

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+1 (202) 400-2100

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