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1.4 136 Reviews

LivingSocial Complaints Summary

15 Resolved
121 Unresolved
Our verdict: With LivingSocial's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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LivingSocial reviews & complaints 136

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J
4:25 pm EST

LivingSocial shaw academy course

WOW! I bought a couple of vouchers from LivingSocial. I used one for Shaw Academy and after the course bought a lifetime membership. I called LivingSocial to refund the second Shaw Academy voucher and they won't. You only have 3 days to request a refund so don't even bother buying no matter how good the deal sounds. All the rep from LivingSocial did was read me their hidden details. They are a SCAM. They won't even provide a credit. BTW the call center and online chat is in Columbia - so good luck getting nowhere.

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F
7:32 pm EST

LivingSocial unsubscribe

Loving social - still keep getting email notifications after unsubscribed.

I unsubscribed but still get notifications for emails from living social. When I click to open get ooops email not available. Living social is the only app that does this! I get several of these ooops emails a day. HELP!

Has anyone else had this issue? Any advice would be greatly appreciated.

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3:57 pm EST

LivingSocial coupon recently purchased

I purchased a coupon for a credit for money off a meal at Mel's diner in Los Angeles, CA from the website living social. The voucher wasn't used although we had lunch there. I contacted Living social to receive a trade in credit and an agent Sebastian R was less than remotely professional or accommodating. Sounds like the end of a business relationship over $13.50 that could have been corrected by a credit to my account for other goods and services locally, something that they have done for me in the past. Pathetic but I am going to make sure consumers are aware! To me it's fraud!

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Update by Pathetic incompetent manager
Nov 05, 2018 4:01 pm EST

Living social needs customer service training and how to treat their consumers better. Isn’t that business 101?

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C
8:23 am EDT
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LivingSocial massage

After purchasing a massage, I called the business and was told it was for women only. The printed voucher does NOT specify for women only. The fine print when purchasing does specify women only. So, I contacted LivingSocial and explained the problem. Not only would they not entertain a refund, but they would not issue a credit for a future purchase. Groupon on the other hand has issued me a credit for the same type of problem. My advice is to not but anything from LivingSocial. Instead go to Groupon.

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Z
5:07 pm EDT
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LivingSocial product ordered nothing shipped

This is product that has been ordered and the money has been taken out of the account except no product ever received. The product was ordered on Aug. 26th or 27th. My name is Zola M. Marshall at 1004 NE Deerbrook Terr. in Lee's Summit Missouri 64086 you give 2 phone numbers and the 1st one is out of service and the second one is busy the 4 times I've tried to call. I am in the process of giving this to our lawyer. My phone number is [protected] of which I'd like to hear from someone that cares.

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M
4:34 pm EDT

LivingSocial swedish massage

This deal is a scam:

https://www.livingsocial.com/deals/detox-center-and-wellness-1?p=4&utm_source=crm_im&utm_medium=email&t_division=denver&date=20180706&uu=2db81fd2-e442-11e6-af12-a45e60e86e11&CID=US&s=body&c=button&d=deal-page&utm_campaign=22c40abb-8bbe-4898-9690-130bb9e743d6_0_20180706

The address is 4596 Davis Ave, Conifer, CO 80433, which the post office will confirm doesn't actually exist. This same address was used for another massage scam a while back under a different company name. I bought that deal and the company was unreachable and I got my money back. Any time you see this address, it's a scam.

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11:53 am EDT
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LivingSocial last night first time order!

I am very upset with your website. Somehow two items ordered in error and I attempt to submit a return and it is not responding. I had used my work email to submit a login, so I was not able to cancel before a 2 hour grace period. This is my first purchase with your website and the site is not friendly user and sadly will not further purchase another item with your Company, please have someone assist me in returning the that was purchased in error last night.. I appreciate your assistance! My phone number is [protected] or [protected].

Hope to hear from someone soon!

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E
6:52 am EDT
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LivingSocial massage

I bought these massages via Living Social and called in February to use my credit. I was directed to a separate line for "Groupon" clients and was told they had a big back log and they would be in touch with me and to not keep calling. I have not heard back from them, am not pleased with their customer service, and would like my money back. This is unacceptable and the second time I have reached out to Living Social to make it right.

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M
8:34 pm EDT

LivingSocial voucher for hair service

I purchased a voucher on livingsocial for a brazilian blowout on february 19, 2018 for $179.00. I didn't realize that the "deal" offered by the salon providing the service was for "new clients only". Turns out, i'd been to this salon before, but it was under a different name and was at a different location... The salon was also listed under the wrong address their web page, than the one the stylist was actually at. Very fishy. When I got to the salon (which I had to leave work early to attend the appt), I was excited to have this done, and the stylist said that since they wouldn't take my voucher that I could contact livingsocial for a refund and just pay for the service, which we proceeded with...

It was incredibly tough for me to contact living social. I wasn't able to get onto the webpage & submit for a refund as was the case with groupon. I sent multiple emails and they didn't reply until a month later. The customer service rep finally sent some long canned email saying, "volume was high/busy sorry for delay blah blah" then offered to give me some sort of livingsocial voucher which I want nothing to do with.

I'm a busy professional... I have no time to chase them down. However, I do want my money back!

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11:30 am EDT
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LivingSocial fraudulent charge by living social

I bought $5 Starbucks deal ($10 value) on March 23, 2018. Living Social charged me twice. One transaction has the correct info with invoice number, the second one is very suspicious one : "PAYPAL *LS 1081 AVIATION [protected] 840 - Purchase". LS stands for Living Social, but when I called the number, it was Groupon`s number (I did not order anything from Groupon). The only thing I bought was $5 Starbucks card from Living Social.
I am very mad at Living Social to do such fraud and requesting to refund.

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Update by heather007
Mar 29, 2018 2:55 pm EDT

The issue has been resolved, please close the complaint

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D
7:20 pm EST
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LivingSocial trying to get refund for voucher

I purchased a voucher to Victoria's Nails in Shawnee, KS and used it about 6 weeks ago. I liked their service and decided to buy a couple more through an email. I found out that I could only use one voucher with them (the first one) and they will not honor the 2nd and 3rd. Someone at the shop said I could get credit for the amounts paid for those. I am having trouble finding anyway to contact Living Social. Can you help me? My vouchers are #[protected] and #[protected]. Donna Massey

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Update by donna massey
Mar 03, 2018 7:21 pm EST

See complaint above

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J
1:13 pm EST
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LivingSocial travel deal to china 25% off

My name is Joe Geringer and myself and my wife bought one of your 10-day China trip packages with the lure that you were offering 25% off the trip. 25% off appears all over your e-mail, ad and everywhere else except for when you go to purchase and the final discount is capped at $50.00. Now if this is not deceptive advertising then I don't know what is. This practice will be reported to the Better Business Bureau unless you truly do honor your advertised 25% off. Below is a screen shot of the e-mail for the promotion.
The rate quoted was $919.00 before the 25% discount and we received $50 off totaling $869.00.
What should have been with 25% is $689.25.
I see that you should refund us a total of $359.50 to total a 25% discount.
[protected]@yahoo.com

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D
11:08 pm EST
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LivingSocial utah body spa

I purchased 3 sessions of polar-body lipo from living social. I received the voucher via email. I contacted utah body spa 3 times may phone leaving messages; the company never got back to me. I then emailed the company7 and they never got back to me. I contacted living social, explained my situation and asked for a refund. All I received from living social was an email stating "we are so happy to resolve your complaint" and sent me copy of the same voucher. I replied to living social asking for an explanation and my email was "rejected" by living social. Follow up emails to living social have received no replies. I will never, never, never again purchase from this disorganized and fraudulent company.

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8:33 pm EST
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LivingSocial pacific dining car, los angeles, ca [protected]

I am totally embarrassed because staff told me (waiter, Daniel, and front desk hostess, Emma) that they haven't done business with Living Social for years. My voucher was refused and was told it was a fraud.

I paid for a $75.00 voucher which expires on December 24, 2017.

My email is [protected]@yahoo.com Susan Duran

you can also reach me at [protected]

I can't believe this was happening!

Please contact me asap.

I am requesting a full refund and I just purchased a Noe Restaurant at Omni Los Angeles. You can comp me one more of those if you wish. That cost me $87.00. thank you!

I've been a loyal customer for years...never had this problem

Sincerely,

Susan Duran

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T
9:01 pm EST

LivingSocial never received item - my children requested for xmas in 2015, called and was told you could not help me

(4) Reflexology Acupressure Foot Massage Mat
LivingSocial Shop

Purchased Nov 24, 2015
(4) Reflexology Acupressure Foot Massage Mat

I've reached out via phone several times and they tell me they cannot assist me. My children and I all were an accident and truly needed these items which were ordered and paid for. Perhaps someone could look into these and inform me how I can actually receive them?
Thank you,
Tricia Cietek

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R
7:20 am EST

LivingSocial unethical behavior

I arranged for a 10-day trip to China through Living Social. Departure was 12/2/17. The company, Rewards Travel China (RTC), promised — in writing — that the airline they use is Hainan Airlines, an award-winning, first class operation. Based on this, I finalized my trip. RTC also promised to have my flight information 2-3 months before departure (which would be around September or October). After a number of emails asking for the flight information, I finally received it on November 15 — some two WEEKS before departure. I also noticed that I was not booked on Hainan Airlines — as promised — but on China Eastern Airlines, which is a budget airline with poor reviews. This is a classic "bait-and-switch," and I have chosen not to go on the trip and to seek a refund (which RTC is reluctant to give).

I have filed complaints with the Better Business Bureau, but RTC claims it did not say they would use Hainan Airlines; again, I have it in writing that they would.

Their website claims that they book "5 star hotel accommodations in downtown location." This is decidedly untrue as the hotels are outside the major cities and 3-4 star at best. They also claim that "[w]hen you contact us by phone or by e-mail, we promise to get back to you within 24 hours. (During our working hours)." Boy, is this not true as I had to send numerous emails and make a few phone calls before I could get an answer.

I have no complaint with Living Social, but I am writing for two reasons: 1) to ask if there is anything that can be done to secure my refund? and 2) to warn consumers about Rewards Travel China and to think twice before booking a trip with them. Living Social should also vet this company a little more, as there are similar complaints against them on the internet.

Any assistance you can provide will be greatly appreciated.

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Update by Robert Cooperman
Dec 03, 2017 7:22 am EST

Uh... Hee-hee-hee... I think the contact information asked for on the complaint form is mine, not the company's. Sorry. I'm in dublin, oh. Hee-hee-hee.

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J
8:17 pm EST

LivingSocial printerpix voucher for photo blanket

Bought a voucher for two photo blankets with Printerpix.com and they charged me shipping and confirmed my order sent and then sent an email to me saying the order was not completed and the tracking number they provided me with for my order is not a legit tracking number. Tried to call printerpix customer service, they put me on hold for 30 mins and then hung up on me at least ten times when I called back after that.

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4:59 pm EST

LivingSocial gel pad cover for a mattress

The Merchant is LIVINGSOCIAL INC. The transaction date is 10/19/17, the amount is $41.36, the order was a gel pad cover for a mattress to keep you cool as you sleep. I never received the item, but the monies was take out of my checking account. I can be reached various ways, via email [protected]@gmail.com. Please let me know where my item is located.
this is the # attached to the order 974692167292100995651312.

Thank you.

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Update by Gwen McRae
Nov 10, 2017 5:00 pm EST

The Merchant is LIVINGSOCIAL INC. The transaction date is 10/19/17, the amount is $41.36, the order was a gel pad cover for a mattress to keep you cool as you sleep. I never received the item, but the monies was take out of my checking account. I can be reached various ways, via email g657mcrae@gmail.com. Please let me know where my item is located.
this is the # attached to the order 974692167292100995651312.

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F
10:17 pm EDT

LivingSocial nexus 6

In China, All Android phone without Google service, I'm a fan of Google, So I bought 2 Nexus 6 32GB smart phone from www.livingsocial.com.

When I received the smartphones, I found that they are both used, and one of them the package was not original, both smartphones are customized for AT&T version but not for regular retail version.

I contacted livingsocial (Request: [protected]), and they said I need return the phones for refunds, but they have not replied to me after I claimed that I had paid for the China's import fees and international shipping fees.

Now, I found livingsocial removed my account after I said I will file a PayPal dispute.

I have take following actions, still unresolv.

1.File a PayPal dispute, PayPal China's customer service said I will pay for the return shipping costs to U.S., This is not a result of an my error.

2.File a bbb complaint, but have not replied.

3.Contacted Illinois Attorney General (Protecting Consumers) and Submitted a consumer complaint online submission form, but have not replied.

4.Contacted PayPal U.S., but have not replied.

I really feel, protect consumers legal rights are too difficult in U.S.

I have already take too much time for this and I don't know what to do to solve the problem.

Any suggestions for resolve this issue? Thank you.

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F
3:23 am EDT

LivingSocial motorola nexus 6 32gb

I herein comfirm that the followings are true and accurate and I would like to take the corresponding legal responsibilities.

American is a society of good faith, I trust American companies and individuals very much and hence I started to purchase commodities online from U.S. since year 2014, but I have never encountered any webiste other than www.livingsocial.com, the website cheats the buyers. I recently learned that the website was rated at 2.78 only on BBB.org, and reported 393 disputes.

This September 22, I purchased two smartphones through www.livingsocial.com, Motorola Nexus 6 32GB 4G LTE Smartphone (GSM Unlocked New), the smartphones were delivered to a U.S. address(SF Express American Branch), then SF Express shipping them to my China address.

When I received the smartphones, I found that they are both used, and one of them the package was not original, both smartphones are customized for AT&T version but not for regular retail version.

10/21 or 22, I found they removed my account when I want to find my order number.

I contacted www.livingsocial.com (Request: [protected]), and they agreed the goods return and refund, but they have not replied to me after I claimed that I had paid for the China's import fees and international shipping fees.

I think www.livingsocial.com should compensate all of my financial losses, this case would not happen if they have delivered me the brandnew smartphones as ordered, and I would not contact BBB org either.

I will give www.livingsocial.com negative feedbacks/comments on BBB.org, I would never give up, and I will take all my endeavors to protect my legal rights and interests.

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