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LiquidCapital / 5 year motor service plan not honoured

1 Bellville, Cape Town, South Africa Review updated:

I bought a Kia Picanto in January 2015 and purchased a 5 year service plan on the vehicle. My contract states 5 years / 45 000km.

Because my mileage is so low I am obliged to have it serviced once a year in January for the policy and warranty to stay in place on the vehicle.
This year I took my vehicle to Kia Stikland for its 4 year service (my kilometers being 43000km). I was told that Liquid Capital will not cover the service this year as the policy is structured at certain kilometers each year, i.e. the 4 year service is a 60000km service.

How can Liquid Capital sell me a 5 year/ 45000km service if 45000km means 3 years according to their structure? My vehicle does not yet have 45000km so if Liquid Capital does not resolve this issue I am taking it further legally.

My contact details are:
Linda Grobbelaar
Email: [email protected]
Cell: [protected]

Jan 22, 2019
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  • Ga
      22nd of Jan, 2019
    0 Votes

    Shocking. Never heard anything good about Kia Stikland. We also have a Kia and were advised to avoid that place like the plague. Probably not Kia themselves but more likely the dealership itself.

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