LiliGal

After quite a long wait my two bathing suits arrived. The quality was poor at best and the fit was ridiculous! They arrived in zip lock baggies! To make matters even worse there was no receipt and no possibility of return.
I'm only sorry I didn't read the reviews and complaints about this company before I planned to buy as I certainly wouldn't have. I guess that's $60 I'll never see but I guess it's a cheap price to pay for learning a valuable lesson!

I ordered grey long sleeve top and back slit skirt around Feb 10 2018 When I got the outfit it did not fit since I received the clothes I have been trying to return it. The ticket # t0079341550 and the order number is LL1802110154138570. I have tried for 2 days to figure out how to communicate with this company and still haven't figured it out Please help me

I purchased 2 tops on 1/29/2018 and payed using PayPal. I did not receive the items until late February. I would like to return the 2 tops for a refund. I do not like the fit of the tops.

I never received a confirmation email from you so I do not know how to send them back. There was no receipt in the delivery package therefore I do not have item numbers or or any identifying information. Please advise.

The Invoice ID obtained from the PayPal receipt is: L1801300258524093.

Thank you,

Pam Salvatierra

Liligal is the worst company I have ever dealt with. I didn't mind when the shirt took forever to come from China, but when it didn't fit, I tried to return it, and this was a disaster. First, they wouldn't respond to anything until after the Asian New Year, but then, if you try to reply on their website, you go into a terminal loop. The one response I got from them was an offer of giving me 50% of my money back. When I tried to say I wanted to return for a full refund, I got into the terminal loop on their website. Not to mention the number of times you have to log in, sometimes multiple times in a row. The "chat" option is also a scam, as it's never available.

I have the same issues as others. Cannot log into my account, nor reset password. Items need to be exchanged but as the account is inaccessible, this is not possible. Do not order from this site!
I am very disappointed after waiting a very long time to receive the items, they do not fit and it looks as though I am out $100.00. Word to the wise- stay away from this site!

I placed an order and the money was taken from my account, however I haven't received my order and can not login to my account to submit a refund request. When I try to login it says my email password combo is incorrect but it will not send the link to reset the password. When I try to login as a new user it says my email is already in use. There's no way to email or call, and most importantly no way to get my money back! I'm so very frustrated.

I have tried several times in the last 5 days to contact Liligal via the website. I have tried to use my email address and password. I was told it was the wrong password, so I submitted 'forgot password.' I was told I would be sent a new password link 5 times and I haven't gotten it. I've tried to submit a new account and I was told my email already existed. I tried to log in with my email and I was told it didn't exist.
I am trying to return my items within the 30 days required for refund but you make it impossible to reach you for the required RMA number. You sent no receipt in the package. I was charged for the items on Feb. 2, 2018.
I would like someone to email me with a RMA and I would like the full refund as I obviously have tried to return the items within the time required. I began this attempt on Feb. 16, 2018.

I placed four orders, on 2/7/2018.I have not received email stating order or shipment.Payment was taken out of my, debit/ master card.My orders are:, Poka dot print split neck blouse(wine color-size XXL)$$29.10.Exact same size in color ( navy)$29.10.( 3rd order)Split printed black long sleeve blouse, ( size XXL)$30.16.(4th order) Wine lace panel asymmetric hem blouse( size XXL)$31.11. Two amounts have been taken out of my bank account on 2/8/2018..$83.31 and $30.16..Total of $113.47..My email is: [protected]@gmail.com My mailing address is: 7 Kilburn St. Apt.#2 Hinsdale, New Hampshire 03451. I am still interested in receiving these four blouses.My cell #, [protected] My home phone#, [protected].
Thank you, sincerely
Cynthia Necatera

I ordered 2 blouses and 2 tunics. It took a while but I finally received both tunics and 1 of the blouses. The tunics are what I expected and fit well. However, the blouse is not the size I ordered. I ordered a XXL and what I received was maybe a size MED. There were no tags or labels on the blouse to indicate the true size. The quality and design of the blouse was what I expected. I have not yet found a method to return the blouse. The blouse came in a plastic bag with no documentation and a return address of Shanghai China. I still have one blouse in-transit with no status or tracking number.

I ordered three swimsuits, only one could I work with enough to keep. I did not know they would be coming from china. The fit of the swimsuits is ridiculous; the busts are very small and too close together in the center, hook on back is impossible to connect and pictures online are deceiving plus it doesn't say made in china!. Nothing online provided good info on how to return for refund except to say items should be in original package. Thats it! So, today I went to fed ex to return the items to the address that was on the package I received and the customer service guy handed me back the package and said he was sure I would just want to keep them, rather than pay $187.00 to ship them back to china! 😩 I was appalled to say the least! And to think, I was going to place another order for some cute tops and dresses; no way! I'll pay more anytime and buy made in america. I learned my lesson. Learn from my mistakes folks! Now i'm waiting for my full refund on the two swimsuits and it better happen soon!

Placed an order. Received the product. Didn't fit. Tried to return and that's where I hit the problem. I did NOT register when I placed the order. I found out I have to be registered to return, so I tried to register. The site said my email was already registered. Tried to login using the only password I ever use for shopping sites, wrong. So I clicked forgot password and was told an email had been sent. It wasn't. I did this 4 times on 4 separate days. Nothing. Sent an email, got a bounce back to login. So, basically, there is NO WAY for me to contact this company. Terrible customer service or total scam. Either way, I will never shop here again and will tell anyone and everyone I know to stay away.

Order #L1801200453259288
January 19, 2018
I purchased 2 blouses and a jacket on January 19, 2018
The cost was $102.43
I did not realize it was coming from China until after I purchased it. Everything my family has ordered from China has been very poor quality. This purchase was delivered within a 2 week time period but it is terrible quality and the sizes are not right. The jacket is very tiny and very poor quality material. It said on the listing that a medium should fit a size 8 - 10. This jacket is so small that the sleeves are half way up my arm. It is closer to a 4-5 or small. The rust colored blouse is also too small and a very poor quality material. The black blouse fits but the material is poor quality. It say that it is polyester/cotton but it is dry clean only and smells like rayon. I will not order from Lilygal again and will be very careful to check for websites that are in China as the quality is terrible and the sizes are wrong. I would like a full refund.

I purchased two swim suits from this company which are a very bad fit the website states return within 30 days for a refund .The items came with no paperwork or info on how to return & I have tried to contact the company with no success I have since looked on line at what other people say & it seems this company avoids any complaints or attempts to get a refund

Ordered on January 10th. Paid with PayPal and have not received. Transaction number is8HD8229E387844H. Invoice number ls LL1801101958568676. My name is Marynell Gould address is 2001 N Englewood Rd. Huntington WV. 25701 please send merchandise or return money tp my Paypal the amount of article is $35.26 sence this is too short I will complaine again about not getting my merchandise I don't know how you can run a company with this time of response. PayPal said I should reach out to you before filling a complaint with them I don't know how they can support this type of thing with people who accept payment for merchandise and not deliver it.

I ordered four tops and the sizes are so off. I typically wear a small and occasionally a medium. Ordered all of the blouses in size medium and the bust is too small in 3/4 tops. When I went on the website to find out how to return th merchandise, I was given an offer to get a credit of 50% if I would keep the tops and not send them back. I decided to just accept the 50% off offer but every time I clicked on accept offer the website just gets stuck. It says wait because this can take a few minutes EVERY time! I've waited an hour and the website remains stuck! Ridiculous!

The skirt on the swimsuit is sewn into the top creating a huge bulge on the right side of the back. I like the suit it just looks funny in the back. It also shortened the right side of the back by about 2 inches. Just looks like it was not inspected. I have ordered other products from you and they are fine. I needed this suit for a trip to Mexico. It is too late to send it back so I will probably have to take it to a seamstress to fix at my cost. My guess is that it may cost me more than the suit to fix. I want to continue to be a customer but I am afraid that I can't unless you do something like a reimbursement or a credit.
Thank you for your attention

PayPal is supporting this scam company. It's not a real business nor an actual retailer. Do not waste your time or money. I spent hours shopping the website on January 14, 2018, and placed a large order. You cannot reach an actual person to speak to. The entire process is a red flag and after receiving about 7 emails, I realized I need to just cancel everything and walk away. Don't shop at this site!

On 12/6, I ordered trendy women#39;s Clothing, which was a Jacket that was advertised on Claycord.com. If you send them an email asking where the order is, the email bounces back. I you try to call, it is an 800 number located on the east coast. NO one answers the phone. When I get my credit card statement that I used to pay for the jacket, I am calling that credit card company and refusing to pay as I have not received the merchandise. Waiting for over 2 weeks is frustrating and disappointing.

I can't even get into my account and, when I try to reset password, it tells me that "Please username and password must match. Please type it again" with a "previous" arrow but no place to type.

No phone numbers.

Customer service email the email can't help me and says to log into my account to submit a problem ticket.

If I could log in, I wouldn't have this problem.

As with others, my item was way too small and flimsy and I want to return it. I am going to work with m credit card company.

My wife made a purchase from LiLiGal of a swimming suit…unless you pay close attention it's difficult to find out that all item are being shipped from China, which means any returns the shipping the cost will become more than the product will be worth. LiLiGal will not except COD or returns without prior authorization.
Her swim suit was ordered in a medium size but a 2XX was shipped. The size marking were on both the plastic outer wrapping and on the swim suit. I took pictures which were sent via the special ticket they required me to open to make any contact with them.
Trying to contact LiLiGal is impossible, no matter what you try, they want you to open a communication ticket which they say they will reply to within 24 hours…not in my case after two attempts. I got them to answer by opening a dispute through PayPal, but remember PayPal may not be able to get you a refund.
LiLiGal did offer me 50% refund and keep the three size too big swim suit, I refused the offer and that was the last time I ever heard from LiLIGal after many attempts.
If you use Google Earth to look-up the address they supply on their web-site Google Earth will take you to a big parking lot. (could be a mistake) but I'm betting LiLiGal is only a clearing house for many other manufactures in China.
My purpose is to inform others and to hope PayPal will look into company.
Good Luck if you decide to purchase from LiLiGal.com