Lifetouch / refund delay

IN, United States

Our Church had contracted with this company (vendor), and after high pressure sales pitches to buy additional photographs/frames, etc. we decided a caouple of days later to cancel the order and only accepting the Free Photo, which will also appear in the Directory. We paid them $90.90 on October 23, 2010, still waiting for the total refund. Two weeks later, no refund has arrived at our bank credit card. We have been told that they have initiated a credit, and it's up to our bank to0 credit our account. In the meantime, I also filed a dispute with the credit company. I also feel that their prices are out of line with other studios. Learned our lesson, never to deal with this company again.

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