Life Insurance Corporation - LIC / Payment without my consent
Re: Life Insurance Corporation - LIC
Today morning I got sms on my mobile that a payment has ben made at LIC for Rs. 7115 . Well, It is very much shocking to me as First of all how could ICICI make payment on my behalf WITHOUT MY CONSENT which was mandatory as per my understanding with ICICI when their people contacted me to offer such utility bill payments facility and they assured me that they would never make any payment without my consent .
Secondly the due date for my next LIC premium is 28th may 07 , not 23rd may, this is again very disturbing and loss to me as I have to bear all interest and charges whatever you will debit to me on this account .
3 rdly, upon my call to inquire about it your one Mr. Anand from Mumbai assured me that no such transaction has happened and I should ignore this sms and should remain worryfree BUT I was not satisfied and I called up again and this time one lady picked up and with careful handling she definitely confirmed that 'Yes ' one such transaction has taken place but then she said that systems are down so she was unable to answer me on the question of 'CONSENT' as how could it be made without my consent. AND then she advised me to call after half and hour.
I am absolutely at loss to understand about such negligence and careless handling of credit card account of one of your customer. I want my this complain to be noted with full seriousness and action to be taken 1st. to reverse the transaction for which I never consented, 2ndly. no charges should be debited to me for which I am not responsible and thirdly take disciplinary action against the erring staff of yours who has done this careless transaction without my knowledge and consent.
Please apprise me your action or else I will have to take appropriate legal steps to protect my rights and safeguard from such faulty actions of yours and to recover my amount which you made to lic without my consent and also for the compensation for all the harassment and mental torture which I am going through.
I hope to listen from you soon,
Thanks, yours faithfully,
Ratan kumar Jain.
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