Life cleanse / charged card without permission
I ordered a trial and was told they would charge $1.00 delivery which was fine and they did. There was no mention of other orders so I assumed if I wanted more I would need to order it.
This week I was phoned by my bank to advise me that 2 companies by viv3labs which is life cleanse and natureberry were trying to take money out of my account which did not go through as I did not have the amount that was needed and that I should check into it.
I then checked my account and it showed they had taken out $146.00 and $59.00 and I am on a pension. They further had tried to take another $146 by 2 lots which my bank declined due to insufficient funds thank goodness but I was still out of pocket. I looked at the sites and there was only sign up help not cancellation. I then through searching and finding my order confirmation emails got on to the viv3labs and it gave a support email address of firstname.lastname@example.org through the how to cancel link.
I emailed that several times to get the same response back, stating they did not give online support and that I needed to phone the international number to get help. I then phoned the number to be told there is no such number. So now I have no way of cancelling further orders to get this company to stop taking money from my account. I now have no choice but to cancel my card and start again. These people need to be stopped they have caused me so much pain and the product doesn't work either, so it is a total scam!!!
Had my bank not notified me they would have gotten more out of my account and no further products have been sent to me either since the trial bottle and I have no clue how to stop them except for like I said, to close my account and start again.
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