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Lexus dealership / Worst customer service

1 Silver Spring, MD, United States Review updated:

Lexus dealership in Silver Spring is the worst dealership I ever had to deal with. I have not purchased vehicle here but because I moved to Silver Spring I am obligated to service my vehicle at this dealership as there is no nearby lexus dealerships. They have never managed to fix the problems of my car, the clicking noice in my car, they claim they cannot hear it. I let it go.

Anytime I have to bring my car to them for service they somehow manage to ruin your day. Discount coupons diseaper, or they clain they cannot use it. If you ask them for a loaner car, they always give you attitude, as if they dont realize you have the right to a loaner car when you service your car. If they give you a loaner car, it is beat up car that you are ashamed to drive in your neighborhood. They never listen to the costumer wishes, at least that have never listened to any of my concenrs or requirests. Never accomodated me with any most stupid request. Hate that place. Hope i do not have to service my car there ever. I would rather travel 200 miles to the other dealership in philadelphia where people welcome you and always able to assist you with your concerns.

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  3rd of Aug, 2009
0 Votes

I have similiar problems here in Southern Calif. It never used to be this way; I've had a Lexus since 1992 and it's never been this bad.

Have you tried writing to Lexus ?

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