Lewis Stores / new 2 month old mattress damaged

United States

I purchased a new matrass from this store. After 2 months it was damaged at the seams. I reported this and got a answer of 'we have 14 days to respond' This is unexceptable they did not wait 14 days for my money. I reported this 2 weeks ago still nobody contacted me visited me to look at the damage. I am a pensioner and do not want to sleep on this damaged matrass. All I want is either my money back or a replacement, instead I am getting a dont care attetude that I do not deserve. This is the fist time I made use of Lewis and it will be the last for sure. I have also informed everybody that I know about this attitude of the staff and complaints dept.


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