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Leslies Pool / Very poor customer service

1 AZ, United States

The last straw. I scheduled service with Leslie's pool to replace the pool pump 3 times in as many years. The tech arrived as agreed but immediately said that he needs parts and would try to return that day or would return first thing the next morning. I waited at my home until 2:30pm before calling the dispatcher who said there were scheduling problems and he it would be closer to the end of the day. The next appointment would be in 4 days.

So I waited half of the first day and most of the second waiting for a tech that never came. When I asked if another appointment could be bumped tomorrow to fit in my bumped appointment, the dispatcher said no.

This is of course one example of several where Leslies has given me bad advice on pool care, sold me products I didn't need, and didn't fulfil their commitments. I am not sure how they became as large as they did with the poor customer service they provide.

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