Lenovo

This is Ishwari Dighe, was a proud lenovo user.It is my painful dis-satisfactory feedback and complaint about lenovo service centers and their repairs.I have Lenovo S820 Row mobile phone of 12 MP REAR camera which is in warranty and was working very much properly when it was new then it started becoming blur and even i found range problems.I went to lenovo service center in Pune at Shivaji Nagar named as Fourtech Computers.On 27th September 2014, IMEI No-[protected], which they assured me of giving it on 4th October 2014, I went on 6th October to collect my phone which I was told that is still not repaired.After this they again assured me of giving my phone repaired till 10th October, I purposely gave them time to repair and provide my phone totally repaired and i went again to the service center which is 20 km.s away from my house to pick my REPAIRED phone.On 13th October I was made to sit for an hour or two because the phone was still not repaired and after they gave me my repaired phone as they say, I checked the phone and I was dissatisfied.They changed the camera 3 times finally the problem was solved for the time being, after 2 to 3 days I am still facing the same problem.I went again to complaint on 5th November 2014, I asked them to repair my phone in front of me but as they denied to do so I asked them to order the parts required and as the manager was not in position I was left unanswered. IMEI NO-[protected].On 8th November 2014, when I went back to get my phone repaired and ask the reason of what they did last time when the phone was submitted I was abused and answered abruptly by Mr. More, the manager of the service center.I am totally dissatisfied and insulted by this person.He totally denies his responsibility and blames the Lenovo company every time.The engineer who repaired my phone the last time that is on 13th October, did not tighten the screws well of the handset after changing the camera and PCB.When I opened my phone in the service center the cover was removed but the screw fell and the PCB cover was opened.The manager blamed me for physical damage which was not actually physical damage but irresponsibility of the engineer.On 8th November 2014, I have submitted my phone again for repairing to the same service center, same IMEI No. which they have assured me of giving it on this Saturday that is 15th November 2014.I am totally frustrated by the behavior and response of the Manager and I claim this as mental harassment.Please give me my phone totally repaired or please give me my cash back that i invested on this phone or if the phone is not repairable please provide me a non-defective newly packed piece...!I want some solution for this issue.Please resolve my problem.

I have Lenovo S820 ROW handset, I am facing problem of blur images, hanging of phone, network problems.I have logged complaints in the authorised service centre of Pune (Fourtech computers).I am very very much dissapointed with the service of the service centre.i had given my ph for repair on 27/09/14 which they assured me of giving back in 7days.I got my phone repaired as per they say on 13/10/14 which when i checked was not repaired still after that I was made to sit for an hour or two then they gave me some what repaired phone which was not actually repaired then i was told that this is only the clarity which i will get not more than that.After checking the same i am still facing the same problem which is not solved yet.they gave me the cell phone unrepaired plus they did not tighten the screws from which PCB is changed n after the screw fell n the portion was opened they are blaming me for physical damage .This is mental harassment as i claim because i live 20kms away from the service centre and i had almost unnecessary visits to the same service centre for almost about 8times.i am very much frustrated totally by Mr. More's response and behaviour with me .He is the manager of this service centre and he blames the company totally for its faulty parts n repairs and doesnt take any responsibilty about it. i am very much concerned about my money invested in this phone but i am not at all getting proper benefits please let me know to whome should i speak to or what shall i do?please give me replacement for my phone or my moneyback i have total of 3 complaits logged to which i am unanswered and dissatisfied

Regarding technical support visonic of lenovo u430p touch in spain. The issue was non-detecting usb ports 2.0

I have sent my lenovo through the purchase shop (Partner gold of lenovo) 30th june 2014. They recquired one month to replace the motherboard. According to visonic, 18th of august my lenovo was on its way back to the shop. The shop never received my laptop lenovo.

After contacting them many times in order to find out why the lenovo u430p was not delivered, their answer was "your ultrabook is not lost, the transport service is not executing the transport to your city".
The 5th september, I wrote a formal complaint through e-mail. I never received a reply from visonic. Finally the 12th september, the shop where I purchased the lenovo reported me that visonic admits to have lost my lenovo u430p and they ask a replacement.
The 26th september, the shop reports me that the replacement from germany has not been expedited. Ashamed for the service and issues from visonic, the shop feels compelled to refund me (The client). The consequences for apparently a simple issue were 3 months without any laptop, not a single email reply, missinformation and all data lost.

After this issues, the service provided by visonic and lenovo guarantee phone in spain, I would never buy a lenovo again nor recommend to any work colleague, friends or family.

Hope i can give a no star to this hopeless website, I placed an order for Lenovo Flex 14 laptop (Order Number : [protected]-1 ). I received it onetime and opened the box couple of days later and try to use the laptop for an hour it was making noise and excelling excessive heat ( Which a new laptop won't do ). I doubted it was not a new one and looks like a refurbished or defected. I immediately contacted Adorama Customer service for an exchange they sent a return label and i returned it and i forgot to return the charger, Realized immediately and sent the charger the very next day. Both the laptop and charger was reached Adorama on 08/25/2014. By this time i made more than 10 calls to their hopeless customer service to make sure everything is in place. I called them on 08/25 th they said we received it completely and we are going to process and issue a new laptop in 8 business days. I waited and called back them on 09/08 they said the returns department didn't started the process yet will expedite it. The very same day i got a refund of $411 as i bought the same laptop for $499 ( I asked for an exchange they didn't do that and on top of it they charged me a restocking fee ). I called them back almost immediately asked to speak with their supervisor.
Here starts the actual drama, She told that the returns department is not able to find the charger i sent thats why they charged me with the restocking fee. I provided all the tracking information and she promised me to call me back on 09/09 with a solution. She called me today and explaining that the laptop was not defected thats why we are charging a restocking fee. She was rudely asking me like take this defected laptop or go to hell.
Let me explain about this supervisor ( Her name is Aira P Email : [protected]@adorama.com ). She was the most disgusting customer service lady i have ever encountered with. She know that they sold a defected piece, in return she is blaming me on purchasing that laptop. How would i know its a defected one when you guys advertised it as brand new one. Every time i called these people they kept me on hold for so long time and on purpose irritated me like anything, I asked Aira to get hold of their returns department evaluation guy who evaluated the laptop i can explain it to him, She was not able to do that ( Why because the reality is they don't have a guy who evaluated that and more over they didn't evaluated it ). She was so rude to me asking me take that defected laptop or we already charged the restocking fee ( That means literally telling me to go to hell we already charged you can do nothing ).
I need to tell this to Adorama, In the first place never advertise refurbished or defected things as new ones and don't cheat your customers. Secondly when a customer complained about some defected items, please evaluate properly and don't lie to your customers. Thirdly teach your customer service people a minimum courtesy and how to deal with customers especially to Aira P. And finally this will be my lat purchase in Adorama and i will play a significant role in publicizing about your false and fake items you sell and how falsely you mint money from customers to fill your pockets, And i will try to stop as many people as i can visiting and purchasing from your Junk website.
Tip for consumers: The only tip i give to everyone is stop buying from this website, This is a totally fake website. They sell all defected items and when you find and returned it they will charge you a restocking fee of close to 20%. PLEASE NEVER EVER EVER EVER BUY ANYTHING FROM THIS WEBSITE

After that i wrote reviews on several websites. They called me and asked to remove all those reviews after that they are going to refund the restocking fee they charged. I refused to remove the reviews as they are going to help lot of other people who are trying to buy in their website. So they told that they are not going to refund. They threatened me that if i remove the reviews they are going to refund other wise not.

I have purchased Lenovo P770 handset IMEI no. [protected] approx. a year back.
Post usage of handset for 6 months the screen got quite good amount of yellow patches at the bottom.

On 03rd May 14, I deposited my handset at your Chandigarh local service centre for service and it was been informed by service centre that there’s an issue in display hardware. As per them the hardware isn’t in the stock and needs to be sourced from outside Chandigarh which will take max of 7-10 days.

Unfortunately I got the handset back after 24 days i.e. on 27th May’14.

Further unfortunate of me when I reached home, I realized that the ear piece isnt working at all.
Again the handset was been submitted at Lenovo Chandigarh service centre for a day long. The service centre executive confirmed that they missed to connect some internal wiring of ear piece while resolving the previous complaint of patches on screen. (Really surprising!)

The issues doesn’t ends here, as, the moment I started using it, the handset started heating up badly even on idle mode.
It was getting heated to an extent of explode during the call. Resultantly I have to start using handfree for my safety.

The same was also informed to Gurdeep (service centre executive) telephonically after 2 days of receipt of handset.

Unfortune continues:- In Mid of July again noticed yellow patches at the bottom of screen. The handset was again been submitted at your Chandigarh Service Centre on 02nd Aug.

During my visit to service centre, while using the handset to transfer data from internal memory to external memory the handset got heated up to an extent. The same was been checked by executive Gurdeep.

On 04th Aug, received call from Mr. Gurdeep that there’s again an issue in display hardware which needs to be replaced along with mother board due to which the handset is getting heated up.

Now, lenovo is badly pushing me to take back the repaired handset which now has been repaired for three times and not ready to replace it.
Gaurav. [protected]

Bought a cell P 780 in December, 2013. Repeated problems. Eventually it just started dying every morning and would revive by itself inspite of battery charge of more than 70%. This was happening every 2nd to 3rd day. The service centre at Andheri East, HCL Guys, have taken the cell and proclaimed it to be a hardware problem which will take about 2 weeks (excluding sundays and holidays) to be rectified as they have to procure their spares from the Head Office.
The cell is pits and so is their service. Have been using a NOKIA for last 10 years and all issues with their hand sets were addressed the same day in a maximum of couple of hours. What am I supposed to do for next 18 days - buy another cell, beg, borrow or steal one.
A LENOVO PRODUCT, NEVER AGAIN

Dear sir/madam,
I purchased a mobile phone lenovo a390 from flipcart on 25 feb 2014. After 2 months phone gone dead so I take it to the service center. The owner of the service center said to me he send it to the company so I wait for a week. After a week company call me and said me that the company paid me the amount of the phone because they cant able to repair the phone. Company also said me that they will pay me within two week but now itys gone over 2 months company not pick my phone or not give me proper reply. What can I do. Please help me... , my self - pankaj rawat
Contact no. [protected], [protected]
Enclose a copy of bill...

I placed an order on 6/6/14 for a laptop for my business. I was hesitant because it said it would ship in 3 weeks which was longer than I had anticipated. They confirmed the order promptly and provided a link for order status. On 6/14/14 I checked the web site to see if perhaps the order was going through sooner. To my dismay it was extended! The web site now said 7/30/14---almost 8 weeks after I placed my order.
I attempted customer service chat, and after 25 minutes never got a rep. I called, and waited 15 minutes for a rep. When I finally discussed my issues, I was told parts weren't available. For 8 weeks? I told the rep (who was very nice) that I wanted to cancel. He said he would see that was done, BUT WITH NO ASSURANCE THAT MY CARD WOULDN'T BE CHARGED OR THAT THE ORDER WOULDN'T SHIP. Excuse me? You can't cancel an order in over 6 WEEKS (time remaining per their web site)? I told him if they charged me, or shipped the product, I'd raise heck.
No compromise was offered either, no solution, nothing. This company is a joke. I don't care how good their products are, if you can't deal with orders and with cancellations or offer customers some kind of solution or compromise your company is rubbish. Now I am on a search for another computer and have wasted tons of time researching, as well as dang near losing this contract I have that was the reason for the new computer. Stay clear of Lenovo.

On 03/28 I placed and order for a Lenovo IdeaPad U430 and I had 2 payment choices - to created a Lenovo account or to pay through Amazon. I chose to pay through Amazon. I placed the order and received a confirmation email and an order acknowledgement. On 04/01 I received another email that my order has been delayed and I will receive it within 30 days. On 04/04 I received another email that my order has been canceled. "Goodbye and thanks for all the fish!" I called to inquire why my order is canceled and the explanation was that they ran out of the products but if I want I can order something else. How unfortunate. I was also assured that my card was not charged. Well, I was charged but Lenovo seems to think this is not their problem and I should contact Amazon to get my money back. Also according to their customer service Amazon should reimburse all credit card fees and interest charges. Since they don't have the product anymore I asked if I can get a similar product for a similar price instead. I was offered IdeaPad 530 at almost double the price. I guess this is how they understand customer service is China (Lenovo is a Chinese company). It's not their fault that they are offering a product they don't have. It's not their fault that my card was charged and It's not their fault that they cannot ship the product they don't have but took my order. It's very "unfortunate" is what they say. Dear Lenovo, you're in the business of selling PCs and laptops. Please check the news, this is a declining product category. I'm a customer that has the willingness to buy a laptop from you. You decided not to sell it to me. Thank you for you time.

Can someone help me please P&G Digital zone East Rand did a replacement laptop through my insurance...but it crashed in the first 14 days off delivery. Did load a complaint on hellopeter still no reply! I was told that they will replace the software on a 14 day old laptop after they fetched it and its been 2 weeks already to which i phoned them yesterday to find out what is happening to which they said they need to replace the hard drive off a 14 day old laptop, phoned P&G Digital Zone again today to which they do not know whats going on regards my laptop. I phoned my insurer Nicollete to find out whats happening to which she informed me P&G Digital Zone Bradley Wadley confirmed that the laptop was sent to the manufacturer? Can someone please help me get this sorted please...!

My name is Svetla Dimitrova, from Bulgaria.On 28.12.2013 I order 2 phones Lenovo from www.aliexpress.com, seller name is Lulu Ma. On the next day my order was shipped. On 03.01.2014 the seller send me message to open disput for partial refund NOW. I opened and I mark " I don't receive my order, it still in transit", but after that my order was finished. Now I'm still not received my order, or my money back. This is my order number : [protected] from www.aliexpress.com. My sister Anna Trifonova has the same problem with same seller, her orders number: [protected]‏ and ‏ order Number:[protected] . Many times I talked to the agents of www.aliexpress.com, they promised to help me, but still no result. I don’t know this seller and I did not pay directly to him, I paid to Aliexpress, .com, but aliexpress did nothing to help me. Thera were more than 150 orders, from this aliexpress seller - Lulu Ma, and they are all deceived. Hope you help me.

There is a heart or shield shaped opacification in the right upper screen, 4 inches wide at the broadest part. Lenovo dispatched a local repair person to replace the screen twice. After the second effort, he begged off. Lenovo had me send it to them. They said there was a problem in the mother board and that they fixed it. It's the same. Their complaint department person sent me a patronizing e-mail to the effect that they were so sorry that I wasn't satisfied with their product or service. Seems my only recourse is to encourage others to spend their computer dollars elsewhere.

I have a warranty on my new Lenovo computer. I called for support and was told that I would have to purchase support for the issue at hand and got talked into purchasing Lenovo Premium Support to cover 3 computers and peripheral devices. I called for help and was on the phone over an hour for a fairly simple issue...the networking is crappy and the Lenovo machine in the primary on the network. I was unable to access my label printer from a 2nd computer (had been accessing in previously) so instead of figuring it out myself I thought it would be quicker to call for the support i paid for. Heck no. After an hour I was no closer to resolution. And I was not willing to stay on the phone with them (actually - chat rather than phone) any longer. I hung up and fixed the problem myself, which I was able to do in about 10 minutes!

THEN I called for a refund of my "guaranteed" satisfaction contract. Oh, no. That's not happening either - they want to call me back and talk to me some more...but they didn't. So I called AGAIN to cancel the contract and was told that a supervisor would have to call me and he/she won't be in for another 3 hours...seriously.

What kind of guarantee is this?

DON'T BUY LENOVO SUPPORT! It is a total rip off.

I bought a lenovo thinkpad T431s on at lenovo offical website at sept 1st and get it with broken LCD screen, then I was ask for replace on sept 27th and get the new one get it on oct 12th.
Unfortunately, it has not performed well. Though I got perfect LCD screen this timme, after I tried to installed few application on the new laptop, it shows the error of register can not restart anymore. I was so upset and was trying to talk with the custom service for replace a new one on oct 20th.
I’m a design concentrate student which means the good laptop is my everything, but I didn’t get the laptop after almost 2 months waiting and the customer’s representor seems don’t want to solve problem for me. I am disappointed and ask for Lenovo company to paying my time that replace a new lap top with extension my warranty because after 2 times disappointed laptop it’s reasonable for me think that I’m going to use my warranty a lot and they need to pay for my time. After more than 4 hours talking with several customer service (because they drop off and always leet me hold for waiting, or being ignored by their team leader for several times) there’s one of their team leader who called Preston get my call and said he will reply me for the result at the next day (which should be on OCT 23rd) and it turns out that I didn’t get any reply till now. I was trying to contact this guy a lot after that days and still he never call me back .

I'm now thinking they are just wait till my replace warranty expired and won’t do any thing. I’m upset and angry and now I want Lenovo company replace my laptop with extension warranty for 2 more years and update it with damage warranty. And ask for give me na official explanation why they just put me aside and apology for me.

This complaint is regarding most pathetic lenovo laptop products and post sales service and the technical team.

I had purchased lenovo ideapad laptop z585 sn: qb06951634 through vijay sales at andheri west, s. V. Road branch.

I am having issue with the device ever since the purchase of the same.

The following service request were generated through lenovo customer care.
Service request no : [protected] - june 2013 (Immediately after the purchase of the laptop from vijay sales on finding the fault. No response to this service call)
Service request no : [protected] - 19th july 2013 (Technician visited on 2nd august 2013 and failing to resolve the issue. Another issue made by the technician: the front black panel color of the body has been affected due to the opening of the lenovo body by the technician. )
Service request no : [protected] - 21st august 2013 (Technician visited on 1st september. Could not resolve the issue)
Service request no : [protected] - relogged on 20th september 2013.

Till date I have not received any calls from your team for resolution.

serial no: qb06951634

issue: wifi connectivity, front panel body damage done by technician

The wifi adapter is faulty and frequently discoonects and doenst connect within few range.
I have another laptop lenovo z580 and acer extensa which under the same atmosphere connects to the complete range without any issue.

A technician visited after endless followups and non stop pressure from my end, however the issue was not resolved. The same has been mentioned in his service sheet as a proof. Moreover to that the keypad panel on the laptop is damaged due to the technician

wifi connectivity is of prime importance for any laptop. The device is useless to me since buying due to this issue. If the issue cannot be resolved, I request you to kindly replace the laptop at earliest or want the refund.

hi see below complaint service centre not at all ready to help us., they been fooling is, i need a replacement of handset

From: siddharth
Sent: Friday, September 13, 2013 9:57 PM
To: dipak.[protected]@hcl.com ; [protected]@hcl.in ; [protected]@lenovo.com; ; [protected]@leNOVO.COM ; [protected]@lenovoreg.com ; [protected]@lencare.co.in ; [protected]@lenovo.com ; [protected]@lenovo.com ; [protected]@ch.ibm.com
Cc: cp.mum.addcp.[protected]@mahapolice.gov.in ; [protected]@moneycontrol.com
Subject: Re: Sub : service centre cheater us .

hello

Deepak have some manner to speak, use word sir, or Mr Siddharth

cc: Mr Rakesh
the way Mr Deepak spoken to us & ask us to go a head with police complaint & what so I can do I can go a head I am going with same,

The handset is given to us were they have again change & given me another customer phone as display which is given to me is not new + the battery which is given is also not my or new as they said that they have remove & given of another customer. also the imei sticker is damage as they have change the pcb board of handset . this time the charger point of mobile is having scratches when we point this to service centre guys they said this handset only they have so they cannot arrange better then this

I will be cleared here I have already forward to mail to consumer dept of india know as core, nic.in & my next email me will to mumbai police if this handset is not replace with new one as that handset which I gave was brand new without any scratches or damage on I but the handset which they gave me is old & damage, so I need a replacement with brand new handset for same, as my handset was new & I was having only touch issue but your service centre have change all parts of my mobile and given me old handset .

my next email will be send to mumbai police below link
http://www.mahapolice.gov.in/mahapolice/jsp/temp/mail.jsp

regards
siddharth

as u said that I am blackmailing I have cc to one of a dept of police,

cc: mumbai police, ADDL.CP, WEST REGION, BRIHAN MUMBAI

hello sir request to file a fir against service centre & mr deepak whos aim is to cheat customer under ipc420 a case should be filed

From: Deepak Karpe
Sent: Friday, September 13, 2013 6:09 PM
To: 'siddharth' ; 'Rakesh Mattoo'
Cc: 'Kapil Arora '
Subject: RE: Sub : service centre cheater us .

Dear Siddharth,

Already I have discuss with, Your brother in Service centre, we will repair and give you. Because now display and battery changing.

Thanks and Regards,

Deepak

Date 12/9/2013

To

Lenovo india

India.

Sub : service centre cheater us .

Hello

I been using your Lenovo smart phone from last 4 months, because of goodwill in market i choose your brand, as in 4 months the touch was not working i check the same with service centre, 10days back i gave andheri hcl service centre my phone

he have 1st change my battery, 2nd he have change the pcb board of my phone as the imei can be rewriterable but i can see he have remove the imei sticker and stick again because they is a trown on imei, means its seem some one have remove and stick.

3rd the display is also change by him as i can see when display is full white they are marks of layers on both side,

also the battery he have change as u can see on xeror bill which service centre have a serial number mention by me, but the battery he gave is different
also the speaker & vibrated is not working

before i file a police complaint against your service centre and take a Lenovo to court i need a full replacement of my handset

Also i don’t understand when in warranty all brand give all parts to service centre for free why they play with customer mobile. I will make sure that i take this matter to higher court & in media as this is not acceptable at all.

Regards

siddharth

i got handset today 12 sept 2013 model no. a800 imei [protected]

service centre is
HCL Infosystems Ltd
HCL Towers, First Floor,
360, Marol Military Road,
Andheri (East), Mumbai 400059
Sales No. 022 – 4051 0231 / 4051 0435
Service No.022 – 4051 0200

I really think Lenovo is a great brand with nice innovative products but unfortunately I do not think I'll buy another computer from this company again due to its lack of reliability and horrible customer service here in Brazil!

I've bought a new Lenovo Yoga (top line, i7, 256gb ssd, 8gb ram) in May (2013.05.17), when visiting US (San Francisco – Microsoft Store). It was not cheap at all (~ US$ 1.400 + taxes) but I thought it would be worthy for a differentiated product. I could not be more wrong.

Back in Brazil (where I live) on July 17th (only 2 months after purchase), both USB ports stopped working. I immediately called for Lenovo’s support. They made me restore my notebook twice (do not ask me why twice) and then, since the problem remained unchanged, provided the diagnose that the USB controller (i.e. the whole motherboard) had to be replaced. They asked me to wait for a quick contact saying a technician would come directly to my house to fix the problem within 7 days (that was when I innocently got happy… but only for a short time).

On August, 21st, after more than 30 days waiting for technical support (and also after many hours contacting Lenovo’s call center desperately asking for some answer and response), they told me I could ask for my money back or for a whole new computer (since that is what precisely Brazilian law determines). I once again trusted Lenovo and asked for another Yoga. The guarantee/legal department told me on 2013.09.06 that would be sending me an e-mail asking for some personal data and copy of the purchase coupon (what I had already sent them, but that’s fine) and… nothing. Not a single e-mail received.

I returned to the contact center on 2013.09.09 and they asked me to wait for the e-mail. They also “explained” the delay saying that Lenovo guarantee in Brazil has a lot of accumulated work to be done.

And, here I am today (2013.09.12), 55 days after my first contact to Lenovo, still waiting for some solution. Once again, I do appreciate Lenovo’s products (I was inclusive thinking that the recently launched Yoga 2 could be my next computer), but more than innovative products, I expected reliability (not a top product that stops working with only 2 months of usage) and specially, some customer attention/respect.

Facts and figures showing the worst customer service I ever faced:
2013.05.15: Lenovo Yoga (i7, 256gb ssd, 8gb ram) purchase at Microsoft Store (San Francisco, US)
2013.07.19: USB Ports stopped working – Lenovo Brazil customer service ask me to make a system restore (twice), what didn’t solve the problem. Customer service asked me 7 days to send a technician directly to my house to fix the problem (motherboard replacement)
2013.08.21: After more than 1 month waiting for support with not a single contact made from Lenovo (I had to call the company many times in order to have a position), Lenovo Brazil offered me to replace the whole computer.
2013.09.06: Since nothing seemed to be happening, I called Lenovo Brazilian customer service again. Guarantee/legal department returned my call saying they would sent me an e-mail to start the computer substitution procedure
2013.09.12: Not a single e-mail received so far. 55 days with my Yoga malfunction. Truly disappointed.

Serial number: EB33072038
Customer service protocols (Brazil): 30597 and 40856

I have given my cell phone of Lenovo model number s90 purchased on 14th march 2013, which bears warranty of 1 year. I had some display issues so had contact to local authorised service station of Lenovo in rajkot city of gujarat state in India. I was told that my cell phone will be returned to me in 15 to 20 days. Whereas it has been 1 month and 8 days that i have not received my mobile. Even there is no proper response from officials and no other instrument(cell phone) is provided after 20 days so that i can temporarily manage my work. Kindly reply me wat should I do.
I am attaching a receipt note for mobiles which is provided to me by service centre.
Hoping for your co-operation.

I purchased and received my 'new' lenovo g580 laptop on 14th april 2013, I can't register my warranty, as the laptop is already under warranty! It was registered by someone else on 19th december 2012 and I only have 249 days left. They do offer to let me pay to extend the warranty. Is this legal, passing off old as new? Tried phoning lenovo but nobody ever answers. I must now contact trading standards. Money has gone out of my account and if I send this used item back to these people how can I trust them to refund me? I have to have a laptop for my work, no machine no income. I would be very glad of any advice.

sir,
this is to bring to your notice that my Lenovo laptop screen is being self damaged with in the warranty period. the half part of screen is appearing white as seen in the photo attached with it.earlier there was only one spot in the screen.kindly take the severe action against it and replace the screen as soon as possible.
thanking you
here are the details of the laptop
purchasing date --- 22 may 2012
model name--- g560
serial number---CB15263214
factory id ---PRC4