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Land Rover / Electric Window Mfg defect

1 NJ, United States
Contact information:
Phone: 303 277 0848

Like everyone who buys a Land Rover we felt we were purchasing a vehicle that was top of the line. It is a 2003 Land Rover Discovery we purchased fully loaded off the showroom floor. As of today, this vehicle only has 23,000 miles on it. It is stored in a temp. controlled garage. We are 60 years of age with no children. When the vehicle had less than two thousand miles on it we took a road trip from Colorado to California. When we returned we found grease all over the back rear wheels. Took it into the dealership since it was still under warranty and had to have the bearings and seals replaced. Then we had a oil comsumption problem. Then the high priced Harmon Karmon stereo had to be repaired twice and finally replaced. To this day, the stereo display light does at times does not come on unless (we found out ourselves) we open and close the navagation CD holder. Our BIGGEST complaint now is at 23,000 miles and six months past the 4 year - 50,000 miles warranty, both the passenger window and driver's window started popping whenever the window was opened. It is/was a LOUD popping sound. Finally, the passenger window gave out one loud pop and we found we could not raise the window back up. We can hear that the motor mechanism is still working, however what raises and lowers the window inside the door panel snapped. To make a long story short, we feel a vehicle priced at almost $50,000 and with only 23,000 miles on it should NOT have the cables break that operates the windows. We know from the sound the driver's window is on its way out. We feel strongly this problem is a mfg defect. There has absolutely been no abuse with the opening and closing of these windows. We called Land Rover Customer Service and they were of no help. They could have cared less. We then took our complaint to their Board of Appeals and got a "unsigned" letter back telling us that since the vehicle was 6 months past the warranty - 4 years - and taking into consideration this vehicle does not even have 1/2 the mileage - 50,000 miles - they would not participate in the repairs. We are so disappointed and feel taken by Land Rover. After the warranty period, their customer does not exist. They definitely do not stand behind their workmanship. This is not a problem that has been caused by "normal wear and tear." Their people even admitted something like this should not have happened, but they will do nothing to fix this obvious mfg defect/problem. I would NEVER recommend a Land Rover to anyone. Now we are stuck paying someone to fix this problem.


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