LabCorp’s earns a 1.3-star rating from 14 reviews and 430 complaints, showing that the majority of patients are dissatisfied with diagnostic services.
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erroneous late fees
Monthly I pay this bill and monthly they add a late charge of over 10 dollars. When I pay on the phone I ask is this the total and no more charges correct. They say correct and I get yet another bill for over $10 without explanation. Before I can pay it I have a new bill for $36.86! I cannot catch up. I waited over 30 minutes for someone to answer but no luck. I don't have time for this. It is costing me work time and the charges are false! They just hope to wear you down and get a small payment to get rid of them. Do you know of a class action suit I can join? This is a scam!
The complaint has been investigated and resolved to the customer’s satisfaction.
Testing
Recieved a test that I specifically asked if it would cost me anything after medicare coverage several times because I did not have the funds. If so I specifically said do not do said test! All tests weree done anyway and 1 was billed 107 bucks. Spoke with supervisor there (Richard) who promised it would be taked care of... He lied 2 months later recieved another billed and called and they said the best they could do is give a 30% discount... I said I cannot pay because I dont have the money... Which is why I said in the 1st place not to do the test if it would cost me anything at all! The lady said nothing she could do its your credit file that will be affected...2 months later I borrowed the money and paid /w the discount the girl keisha did not even care and just kept asking for my credit card info (probably the most heartless rep I ever spoke with). Gave me my conf# and hung up on me >all reps at labcorp are like robots if ever possible I will avoid any testing at this awful company and I suggest any one who reads this do the same because if you get tests often a problem will most likly occur with the employees they hire. I will also write a letter to a labcorp executive maybe they will care... Chris
Do not give ur credit card to these people !you are not required to do so even though they say u do! I went there by mistake of my Dr giving me a labcorp scrip and it was out of network, I found out after 2 months when they charged my credit card $319.00 for something my insurance would've paid 59.00 if it was in network ! It's an outrageous amount of money ! Never going there again !
Fraudulent billing
As part of a regular health checkup, my doctor ordered a series of blood tests. She provided me with a LabCorp work order that specified 3 different blood tests.
I took this work order to LabCorp in Greenville, Texas. The lady who dealt with my paperwork informed me that 2 of the tests listed on the work order would not be covered by Medicare and she printed out the Labcorp Form CMS-R-131 where both test were listed and I checked and signed the appropriate section – Option 3 – I don’t want the laboratory test(s) listed above. I understand with this choice I am not responsible for payment and I cannot appeal to be if Medicare would pay. I have a copy of that form in my possession.
This same lady assured me that the third test on the work order form WAS covered by Medicare, so I went ahead and blood was drawn.
Several weeks later I received a bill from LabCorp which listed 4 different tests had been performed on my blood. Medicare had been billed and had denied payment on all 4. LabCorp was billing me for everything.
This despite the fact that:
a) The work order from my doctor only specified 3 tests
b) I had signed LabCorp’s own form declining 2 of the tests
c) Their representative assured me that the third test WOULD be covered by Medicare.
d) They will give me no explanation of the fourth test appearing on their bill.
I have been in touch with LabCorp repeatedly, but no-one has shown the slightest inclination to sort this mess out. In fact I received a form letter in the mail from them yesterday explaining that the bills are for “Clinical Laboratory Services Performed at the request of my physician”.
BS – I have a copy of their Form CMS-R-131 here in front of me as I write, categorically declining 2 of the tests, while their own representative assured me that the third test on the work order was not a problem and was covered by Medicare.
Not only did LabCorp frivolously ignore the fact that I had signed their own form to decline 2 tests, they completely misinformed me on the third and also added a fourth test, apparently of their own choosing.
Stay right away from LabCorp. They are incompetent and unethical and their customer service is non-existent, nobody gives a damn.
The complaint has been investigated and resolved to the customer’s satisfaction.
I took an order for labs to Lab Corp 2 months ago, I had labs drawn one time for a few tests, I paid my co-pay my insurer paid their part and today i received another Lab corp bill, they are trying to bill me for testing again for the same lab draw, no additional tests were ordered after the initial lab draw. The stated the labs were written on 2 different orders, no they were not, I hand carried the order there myself, I am a health care professional and I can read an order. This cannot be legal.
Labcore has been nothing but a pain in the a.. I just wish their billing dep't would get it right. Don't send me a bill that you had ample opportunity to submit for payment, now that health republic went out of business you will have to figure out how to get your money, but it wont be from me. I will sue if I have to.
LabCorp is full of idiots, for 2 yrs I have been trying to get my payment refunded to me because my ins. Co also paid the same bill, they keep giving me one bs line after another, now they say they need the "Explanation of benefits" page, from my ins Co, well, been here done this, 3 times so far, and I know my ins co, one of these pages CAME WITH THE CHECK! you see at first they tried to tell me my ins declined it and billed me repeatedly even though the decline 'code' was O, which at my ins Co means the group # could not be read.. 8 time I called LabCorp, telling them this, finally on the 9th time, I called and told them to replace their ink in their printer, because my ins Co. can not read the claim.. FINALLY they sent it in properly, and now over 2yrs later I am still trying to get the money that was double paid by me and my ins co!
To the first commentator - A small, uneducated mind that has a hard time expressing itself resorts to insults and crudeness. I'm guessing it will take you some time to understand that statement.
Any fee not paid by Medicare must be absorbed by the provider. They're bs'ing you. Look up the law instead of writing your uneducated ### on a worthless website you ###ing idiot.
this place should be shut down
Went to Labcorp for medical tests Sarasota. There were several elderly patients arguing with confrontational Labcorp employees that they had provided urine samples, staff insisted they had not. Elderly man stated that he witnessed his sample being stolen.
My blood was drawn and was handed a cup and plastic lid like a coffee cup. Name written on it, no number. Bathroom was filthy there were numerous puddles, spots of urine onfloor, counters, sinks. Many rings of urine left by previous cups on the counter. Apparent that urine was from numerous persons. No alcohol wipe or instructed to wipe my hands.
The complaint has been investigated and resolved to the customer’s satisfaction.
not sanitary
I went to labcorp for routine medical tests today. 1217 east ave, sarasota fl When I arrived there were several elderly patients arguing with confrontational labcorp employees that they had provided urine samples while the staff insisted that they had not. One elderly man stated that he witnessed his sample being stolen by another individual there for a...
Read full review of LabCorpvery unprofessional and unsanitary
This is regarding my experience with lack of professionalism, customer service and the possibility for a contaminated sample.
Upon walking in, there was no one in the waiting room in front of me. I signed in, then shortly after in popped about 6 people back to back within a few minutes also signing in. I waited for approximately 10 minutes while all other customers were being taken care of at the window. Then after everyone was settled for a few minutes, I hear the woman in the window calling out loudly to the nurse who would be taking care of the tests. He comes out and picks up the paperwork and calling only about 4 names, me being one of them. He instructs me to come on, then "sit down". So I sat back down in my chair, then he said, no "come". Confused I followed not knowing where to go down the hall. Upon seeing several rooms, he arrogantly pointed to the room to sit in. (I was supposed to know I guess). I am there for a urine test for a new job while sitting in a blood collection chair mind you. I hear him take care of two blood tests before me, and hear him say something about returning from lunch, and "I can't eat like you Americans, I have to take my time and look out the window." He was apparently in the back doing this "leisurely" lunch that no Americans know how to do, when I signed in and we all waited. He then called me by sir around the corner, didn't realize he was calling me. Then again arrogantly popping around the corner and handing me a cup (I should have known "sir" was me I suppose). He gave poor instructions, upon going in the restroom I noticed urine dripping all over the seat, and some uncleaned on the toilet tank. Sorry to be so frank about this detail but this could be a hazard for cross contamination. Upon finishing and being scared to touch anything that may contaminate the sample. I arrive in the hall and he is taking care of a blood sample a few rooms down. He yells out, be right there. Then goes back to talking to that patient while apparently drawing blood. I am standing there for several minutes holding the sample, meanwhile another person walks by, and then you can see people in the waiting room...needless to say very uncomfortable! The patient he was with walks out, I still standing there, and he says, "come on". I walk in hand him the sample and let him know (and also so other folks could hear), that it was very sloppy and unprofessional. He said "it's not sloppy". I said you really could give better direction. He changed the subject by complimenting me on my handwritting for being so young! What an arrogant idiot, so unprofessional. This guy does not need a job of this caliber it's too much bother for him. The restrooms need to be CLEAN, not like that of a truckstop.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad experience
In July 2009, my daughter had a test that Labcorp processed. I received a bill stating that her insurance had denied the claim. Actually, LabCorp billed the wrong insurance. I received a request to provide updated information on or about August 15, 2009. I faxed the information to them, secure in the knowledge that her claim would be processed.
I received another notice regarding the unpaid balance which I ignored because it had only been about a week since I gave them the updated information. About a month later, I received a notice stating that the bill still hadn't been paid and that I was being turned over to a third party collections agency.
I called Labcorp and the representative stated that the claim had been turned in to the insurance and that it was being processed. I disregarded the notice.
In December, I got a call from Lapcorp's collections department. I called the number back prepared to pay whatever the insurance hadn't covered. The representative at that time told that they did not have correct insurance information, but if I could give her the updated information, she would file it and told me to disregard the notice.
Since then, I have continuied to get calls from the collections department and each time, I have given the above story and they tell me to disregard the call.
Yesterday, I got another statement from Lapcorp stating the bill had not been paid and that I needed to provide additional insurance info.
I called Blue Cross and Blue Shield to see what the hold up was. Lo and behold, they paid the claim on July 30, 2009 and all I owed was the patient co-pay. I called Labcorp and of course, a supervisor wasn't available. Their story is that the insurance company is denying the claim and that I owe the full amount. I told them the date the insurance paid, how much they paid and what they showed as the patient responsibility. The agent then told me that I would need to send them a copy of the covered services notice from the insurance carrier in order to have my account credited. I will do this, only because I do want to pay my portion of the bill and because I am really tired of stating my case to people who don't care.
If you have a choice, please choose another lab to process your tests! That is what I plan to do and I had it noted on my account with Labcorp that I would no longer use their services and that I would spread the word to anyone who would listen that their services are not worth the hassle to get a bill paid.
The complaint has been investigated and resolved to the customer’s satisfaction.
invoice sent to me
October 23, 2009
I recently visited your lab in Pgh, PA 15221, invoice [protected],
and was billed in the amount of 366.00. I have Gateway insurance
plan, and, i'm a student, and, just recently October 3, 2009, just
turned 21. I don't have 366.00. Please take care of this invoice
thru my insurance carrier.
Courtney Diulus
The complaint has been investigated and resolved to the customer’s satisfaction.
Labcorp is a good company. I work for them and before working there, you must graduate from college with a degree in the health sciences, take a few tests with the human resources department and you are always watched to make sure that you are doing your work correctly. Do not say that all of the labs are horrible maybe a few select are not doing their work properly. There are people that work for these organizations and are constantly trying to make sure that they are getting the job done because they do not want to get fired because they have families and in this economy it is so difficult to find a job even though you are qualified. I'm sorry for your complaints but be happy that you have health insurance to get tests done. Many people can't afford health insurance and are dying everyday from not being able to afford to go to the doctor to get simple tests done that could save their lives.
Billing/insurance
For quite some time I have been going to LabCorp in EastLake Fla. Because they are a PPO Provider on my insurance plan. As they did every other time they took my insurance card that has PPO provider right on the front – did a full blood panel etc. Then came the bill over $400 … nothing had been PPO’d – my insurance covered -0- — ok I call their billing was told they needed to submit it through their North Carolina offices not Florida. They resubmit it and again nothing but a $400+ bill. I call my carrier BCBC – PPO – they tell me LabCorp pulled out and did not renew their PPO agreement therefore No PPO deductions! but since there have been so many people making the same complaint they would review the bill and get back to me, well needless to say – their answer.. no coverage. This is crazy! LabCorp photocopied my card – submitted the bill and they have not been notifying patients they are no longer in the PPO network and sticking us with a bill 4 times what it normally would be.. this is crazy and I feel like I have been taken advantage of knowing fully there isn’t anything I can do about it – because no one will help. Now I am stuck with a bill for services I would have had done somewhere else had they been honest enough to advise they were no longer associated with the carrier.
PT in Palm Harbor, FL.
The complaint has been investigated and resolved to the customer’s satisfaction.
The LabCorp I took my lab test at in Stockbridge, GA are the most unprofessional group of healthcare providers, I have ever encountered. Rude, no customer service attitude to give you help or information. They are also incompetent in their patient billing practices, and privacy. Who call's up a patient or send them a letter and ask for the patient's medical billing code and patient's diagnosis in order to submit your claim (LabCorp) to patient's health insurance companies? I don't work for LabCorp, so why am I doing my own claim filing for services rendered? Isn't that your job to collect payment after the lab test are done? Not the patient! If this company is so out of touch with medical code billing, then get out of the business of being a Laboratory Corporation of America. The consumers don't need more problems with health care in our country today from incompetent patient billing and services from a company like LabCorp.
Labcor fraudulently removed money from both my parents accounts without their permission! How can this happen? I will be certain to file a complaint with the Mass. Attorney General, the police, the bank and the primary cares office. How many elderly patients are having their checking accounts fraudulently dipped into by this despicable company?
I was over-billed by Lapcorp and this is the second time. Luckily, I used to be an insurance
agent and I knew to check my EOB from my insurance company before
paying the bill. The invoice I received from Lapcorp is dated
12/25/2010. The EOB shows a payment was made on 12/06/20 and the
patient amount due is $0. The bill I received from Labcorp is for $95.
No where on the EOB is there a charge for $95.
The EOB states a charge for $20.77 for Microbiology, another charge
for $62.23 for microbiology and another charge for $82 for
microbiology for a total of $165. After the provider discounts were
applied it shows a balance of $142.24. The insurance allowed amount
was $22.76 and that is what the insurance company paid with no
additional charges due to myself.
Shady practice. I'm sure most people just get the bill and pay and that is exactly what they are betting on!
If you have to have lab work done, do not use Lab Corp. They have a bad, if not fraudulent system. I have been fighting with them for the last year trying to get them to do the right thing. I had to have regular blood work to check for certain levels of a medication and so I went to Lab Corp about 5 or more times. Every time I set foot in the office they took my insurance card and copied it. After about the 3rd time of trying to bill me directly, a nice lady input all my data into the computer right in front of me. That was over a year ago and they are still trying to scam money out of me! The test is very common and is completely covered by my insurance. Even my insurance company cannot figure out what is going on. And if you call Lab Corp you are not the customer so they will not share your results with you! It is bizarre and crazy.
I have twice been expected to pay a $375.00 bill from Lab Corp even though there were no test results on my Pap test due to the Doctor not getting enough cells. The Doctor's office expects me to pay again for a visit (another $260.00) and also another lab fee to Lab Corp...this would be one heck of an expensive check up if I were foool enough to pay. I have no insurance, this is all out of pocket cash!
Lab Corp has a history of mistakes.
I disagree on what she is saying like my man said at the top. I t is the patients responsibility to call their insurance to find out what lab there insurance covers. It is not Labcorps responsibility it is the patients responsibility to know who their insurance covers. That is why when you enroll with your insurance they give you a booklet to read.
you should being calling your insurence BEFORE you see anyone. Its your insurence, its your responsibility to be informed.
Rude
I left a voicemail and never received a return call. I went to the office and the lady at the desk was rude and impatient. I was inquiring about special directions my doctor attached to my test and she told me that was Labcorp's business. I remained polite and left. I'm guessing the standard's aren't very high to work there if you can't even get subpart customer service. On top of that she seemed very quick to be defensive which usually means your not on the up and up.
The complaint has been investigated and resolved to the customer’s satisfaction.
For the 2nd time getting lab work done at the Tanesborne Lab Corp location in Hillsboro, Oregon my wife walked out with a large bruise (picture attached). She said that it was like the technician was using the needle to throw at a dart board.
I called to provide secondary insurance information, after providing it at the time of the test, and was connected to a woman who had very weak abi!ity in speaking English. I am not sure if she understood me, but I am certain I did not understand her. Very frustrating.
I have been going to Labcorp for years and have had great service until today, unfortunately the substitute they brought in was rude uncouth and had no manners what so ever, I will be letting all my friends know how terrible she was.
04/02/2025
Website never works when attempting to verify scheduled appointments as well as accessing billing/payments. Never receive a verification code to complete sign in to website. Not the first time to complain about this and receive no contact back from Labcorp.
I have been waiting a total of 2.5 hrs for service. Horrible planning and service.
[protected]
I was asked to pay up front even though my insurance covers lab work fully,
Now I cannot get a refund!
4 hour wait for blood draw because the computer system was down and there were only 2 employees on site.
This LabCorp at 2401 E. Evesham is always late,
The first stepped in at 7:05 and the last person showed up at 7:15, can you guys do something about it?
K. Mu
07/11/2023
WHERE ARE MY LAB TEST RESULTS! IT HAS BEEN 8 DAYS AND THE WEEKEND IS COMING! My doctor does not have them, I do not have them, you refuse to answer your emails and texts.
The Bernardsville LabCorp incorrectly overcharged me. Main LabCorp tells me I have to speck to the Bernardsville location but THEY SO NOT EVER ANSWER THEIR PHONE...NEVER. Leave multiple messages and there is NERE A CALL BACK. It is a huge circle of aggravation and no one will take care of the problem.
Overview of LabCorp complaint handling
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LabCorp Contacts
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LabCorp phone numbers+1 (800) 845-6167+1 (800) 845-6167Click up if you have successfully reached LabCorp by calling +1 (800) 845-6167 phone number 0 0 users reported that they have successfully reached LabCorp by calling +1 (800) 845-6167 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (800) 845-6167 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (800) 845-6167 phone number+1 (336) 436-7104+1 (336) 436-7104Click up if you have successfully reached LabCorp by calling +1 (336) 436-7104 phone number 1 1 users reported that they have successfully reached LabCorp by calling +1 (336) 436-7104 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (336) 436-7104 phone number100%Confidence scoreSales Representative+1 (630) 390-9399+1 (630) 390-9399Click up if you have successfully reached LabCorp by calling +1 (630) 390-9399 phone number 0 0 users reported that they have successfully reached LabCorp by calling +1 (630) 390-9399 phone number Click down if you have unsuccessfully reached LabCorp by calling +1 (630) 390-9399 phone number 0 0 users reported that they have UNsuccessfully reached LabCorp by calling +1 (630) 390-9399 phone numberRegional Manager
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LabCorp emailsservicedesk@labcorp.com100%Confidence score: 100%Support
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LabCorp address1250 Chapel Hill Rd., Burlington, South Carolina, 27215, United States
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LabCorp social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2025
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You're Insurance company needs to be made aware of how they're billing. They may be in violation of their participation agreement with the Insurance providers in your area.