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LA Fitness / high temperature/no refund

9100 Wilshire Blvd Ste 100E Beverly Hills CaliforniaBeverly Hills California, US

I joined 13 days ago. Every time I went it felt stuffy, hot, no air. I just couldn't work out, I couldn't breath. I asked about the air conditioning over and over and was given the run around. Finally called Corporate, first they told me they will lower it (it is at 70 degrees, whether empty or full). Operations Manager at the Beverly Hills branch Christen Venard with a very rude attitude and awful disposition told me they wouldn't change the temperature because a member asks. She also told me this might not be the gym for me. So I said I would cancel my membership, and as I payed for two months in advance I expected one month refunded. THEY REFUSE TO REFUND ME EVEN ONE MONTH OF THE TWO. Even though it is not my fault and if I knew how stuffy and yucky it would feel I would have cancelled it on day one, they don't care. THEY ARE THIEVES

No
Nov 28, 2016

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