Krystal International Vacation Club [KIVC]
Reviews and Complaints

Krystal Scam!

Please be aware that NH Krystal is scamming US and Canadian Citizens and you could be the next victim. if you want to know a bit more on how they work their deceitful sales practices, log into www.NhKrystalFraud.com

While in Cancun we were invited to a 90 minunte timeshare speech. The salesman tour us that if we bought, he would help us renting the week because NH Krystal is very close to the convention center. He assured us there were lots of people looking to rent weeks at Krystal because of the proximity to this place.

Dumb enough, we believe him. Six months after, we were still waiting for this rental income. We called him several times asking him what was going on until he decided not to take our calls anymore. We searched the internet just to find out that everything we were told was a total lie. We went back to Cancun to cancel and they tried to sell us more! It was unbelievable.

On the way back to the airport, we found an ad of a law firm specialized in timeshare matters. We contact them and they help us cancel and recover our earnest money.

Please be aware that if you go to a timeshare presentation in Mexico these salesmen will try anything to get you to buy their product. Timeshares are worthless!

If this advice is too late for you, contact www.GonzalezGonzalezLawFirm.com, they will help you cancel. Once they see that you have legal assistance on your side they will give you the respect we all deserve.

Matt Preston

I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back

DEFRAUDED (2) THE KRYSTAL INTERNATIONAL VACATION CLUB SCAM!
"WE ARE NOT THE ONLY ONES"
Cancun, Mexcico

KRYSTAL INTERNATIONAL VACATION CLUB CANCUN is an organization of individuals deliberating working to defraud consumers. Look at there history! and see what others have been through and are going through now, The employees for this company deliberately and maliciously seek to entice their customers into an array of false promises and fraudulent timeshare scams. Bank of America is a party to this scam. RCI as well, they know NH Krystal Resorts are committing fraud yet they continue to allow them to set up new customers with their credit cards in order to finance the purchase of the timeshares. The customers then discover they were defrauded and attempt to seek assistance through Bank of America. Bank of America then denies them any assistance, collects the interest and late fees, and demands payment. The consumers are caught owning timeshares they cannot sell and they have huge credit card debt. The consumers then discover they could actually stay at the resort for less using any travel website than if they had purchased the timeshares. LOOK AT ALL these websites and all the upset people that have signed up with Krystal Vacation Club. We wish that we had. There is a clause in the Krystal Sales Vacation Club Agreement that even says "ANY STATEMENTS WHETHER VERBAL OR WRITTEN WHICH ARE NOT CONTAINED IN THE OFFICIAL DOCUMENTATION PROVIDED TO THE MEMBER AND SIGNED BY THE CLUB REPRESENTATIVE WILL BE HELD INVALID IN CASE OF DISPUTE." And why do they have this clause? It's because they will say and write down anything you want and you will believe them. It just won't be included in the agreement and they can get away with it because of this clause. I ask anyone who has been defrauded by KRYSTAL INTERNATIONAL VACATION CLUB to step forward and let your voice be heard! And join U.S. for we will continue, to fight for justice for as long as it takes wITH the TRUTH!
Thank you for your support!

defrauded2s@gmail.com
Post Your Own Complaint About Krystal International Vacation Club on
www.thesqueakywheel.com/complaints/2009/MAR/complaint43204.cfm
http://www.tugbbs.com/forums/showthread.php?t=82041
http://www.krystalinternational.net
http://krystalinternationalvacationclubscam.blogspot.com/
Post Your Own Complaint About Krystal International Vacation Club on
/URL removed/

We had a similar issue with those [censor]. We are fighting with BOA but not going anywhere. Any suggestions or advice?

damagedgoodsct@aol.com

Krystal Scam!

Please be aware that NH Krystal is scamming US and Canadian Citizens and you could be the next victim. if you want to know a bit more on how they work their deceitful sales practices, log into www.NhKrystalFraud.com

The following describes our encounter with NH Krystal Cancun on September 2008. Upon arriving at Cancun airport we were greeted near the airport exit by DIEGO CARBALLO SANDOVAL. He offered us free tickets in exchange to attend a “free breakfast”. When we asked if this was for a time share, he said no, it was not.
At the hotel, their salesman ERIC GUERRERO offered to sell us membership to their Krystal International Vacation Club (KIVC). When we asked again if this was a time share, he said no, it was not, it was a “vacation club” and “something better.” After breakfast, he showed us his program and he offered us 13 Power Weeks and 17 K-Plus Weeks at Krystal, HE GUARANTEED that we could rent those weeks for $700 USD per week.
Then, he made offers like:
(A) He described this as a good investment opportunity because we could get all our initial payment back and more within 3 years.
(B) He said also there were no annual maintenance fees and we would only pay when we use our weeks.
(C) We could rent a room at all the expensive hotels in the R.C.I. book for just $399USD per week for up to 6 people.
(D) We can sell my friend´s time share in Las Vegas for a good market value and the proceeds from that would repay our money back for the purchase of the KIVC membership.
When we asked again if the rental money is guaranteed, their salesman ERIC GUERRERO said it was GUARANTEED. He said that their partner Regal Rentals and Resales would be able to list and rent out our weeks with no problem. It was too good to be true, so we decided to sign the paperwork.
To our dismay, all the benefits their salesman Eric Guerrero said we would get with the KIVC membership were turning out to be untrue. We called Krystal to complain, the Quality Assurance manager RAY RUBIO took our call, he denied the existence of any such promises and he was rude to us.
We felt completely betrayed and worry constantly that the sensitive information we gave them during the purchase of the membership would be abused, we were DECEIVED and LIED TO with their DECEITFUL SALES PRACTICES and MISLEADING INFORMATION.
Here's a helpful website for those who are thinking to get close to Krystal Cancun:
www.nhkrystalfraud.com
aliu.

Here's a helpful website for those thinking about buying a Krystal timeshare:

www.nhkrystalfraud.com

aliu.

We purchased a membership with Krystal Resorts and now they won´t let us out.

We were very aggressively and fraudulently pushed into buying a vacation club timeshare at KRYSTAL INTERNATIONAL VACATION CLUB. We were sold a studio unit for a total of 30 weeks over a period of 5 years. We were guarenteed that we would with out any doubt be able to rent the unit for those weeks if we chose not to use them ourselves, and make a profit. We were also told that we would be able to sell the unit if we chose after the first year. The sales person that would absolutely not let us leave was an old Dallas Cowboy football player by the name of RAPHAEL SEPTIEN. Raphael could see we were have serious doubts and really didn't want to sign the contract, so he filled in a rental Application document with the heading of the rental company they refer to for the timeshare owner to have their units rented out, documenting that the amout of the checks we will receive starting March 2012 will be $5, 500. March 2013 $5, 500. March 2014 $5, 500 March 2015 $5, 500 March 2016 $5, 500. and he signed it under Resort Rep. We we got home and contacted Continenetal Connections and spoke with their rep Tim Davis, we were told that they have no affiliation with Krystal and that there is no guarentee of renting the unit or selling it. He also stated that we would be responsible to pay a $695 rental fee and he would not state if he could rent the unit for any of the annual 6 weeks. The rental rep also stated that Krystal had no authority to sign a document under the representation of the rental company documenting any possibility of prices or actual success of renting the unit. So with this circumstance we are going to try relentlessly to cancel our contract and get our money back. It's a complete travesty the way these sales people steel the money from average people with average incomes under frudulent, dishonest, and misleading terms. Any help or advice would be much appreciated!

With Krystal International Vacation Clun

We sadly signed a contract with Keystal March 2015. It has been a nightmare. Can anyone recommend a lawyer?

Jennifer Nguyen - were you successful in getting the refund when you involved PROFECO, the Federal Trade Commission (FTC), and the Connecticut Attorney General’s Office?

It appears i'm also in a similar predicament. Has anyone heard of any class action law suits taking place, or of any customers successfully getting a refund back? If so, please advise on how.

Thanks!

It appears i'm in the same predicament. I paid in full last year (for the 25) years only to find out how horrible the service and property is. I have requested a refund, and even managed to reach the manager of the hotel. Ultimately, they gave me the run around and refused to do anything. Is there a class action lawsuit currently underway? Alternatively, has anyone been successful in getting their money back? If so, how?

All:

I'm facing a similar situation. They've got be going through loops and refuse to refund the money (i paid in full last year). Is anyone aware of any class action law suits taking place, or has anyone personally had any luck getting their money back? If so, please advise how.

Thanks,
Anna

Is this type of complaint still going on? We went to the Krstal in May 2013 for our honeymoon and were also duped. our agreement was to trade our other timeshare to the cost of the new one. Mysteriously, none of the paperwork showed up in our packet. Is there a possible class action lawsuit in the works? I see that no one has posted on here for quite some time. We just now found out about this scam.

das4006@yahoo.com