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Khols / Theft of property!

1 Duluth, GA, United States Review updated:

I bought a pair of running shoes at Khols. They did not find their way into my cart and my car. When I got home, my husband called and he was told to come back the next day to "find them or get a refund." The next day, Cynthia changed the rules and said that he could neither have my shoes, which he found had magically reappeared on the shelf to be sold again, nor get a refund. In fact, although he had a receipt, he was told he would have to wait for a surveillance tape to prove that the shoes had not gone home with me. He agreed, and then Cynthia changed the rules again. She said, no he could not wait for the tape to be reviewed. That was not her job. While my shoes sat on the shelf to be sold again, my husband had to return home and wait and wait until someone decided it was their job to review the surveillance tape and determine that I had not left with the magic shoes that were back on the shelf and ready to be sold again. I don't understand how a customer's package can be left behind and the store's response it to take the shoes out of the bag and return it to the shelf--isn't that theft? I want to review the surveillance tape to see who did that. After all, clearly the employee who checked us out on that very slow afternoon knew that those shoes had been purchased and they should have been set aside in customer service awaiting our call. Instead, they were returned to the shelf. Every Khols employee we spoke to told us we could "look for them" expecting that they had been returned to the shelf--because they know that they are not held for the customer--what kind of scam is that...

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