Zinnis Dress Shop Of Springfield reviews and complaints
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rude owner
My wife came home after shopping with daughter at this dress store.
Not sure exactly all that happened, but owner was mean to my wife and told her and daughter to leave store. Sad thing is my daughter saw a dress for her prom that she liked. It sounds like owner is just not doing what she is cut out for in this world, I could care less about her and my wife calling her a ###. I take umbrage with this going with my daughter there -- it is supposed to be a fun experience shopping for you senior prom dress.
Sounds like this owner was probably never invited to her prom...
The complaint has been investigated and resolved to the customer’s satisfaction.
Does not take returns!
Purchased outfit on friday afternoon, tried to return it on Tuesday afternoon because the store is closed on Sunday and Monday and was told by the owner that she does not take returns. No where in the store is there a sign stating that. The receipt states no return on evening wear and this shop according to owner is such, but never prior to me paying and...
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I was in Zinni's dress shop last night 3.30.11 when a customer seemed to be unhappy with the dress that the owner had ordered in for her daughter. The original copy of the dress was still in the shop that her daughter I guess had first tried before ordering herself one in a size smaller. The mom asked the employee to get the other one so she could "compare" the two. The mom immediately threw heat at the employee about how the two look completely different and how there was bunching, and how her daughter was unhappy and so on. The employee remained cheerful, and agreed with the customer .. I guess "the customers always right". The customer asked to speak with the owner who she originally worked with, so the owner came over and explained how the two dresses did look different and that she wasn't happy with the one that was ordered in either, the owner offered to either order her another one in or a refund. The customer became ENRAGED. Screaming at her telling her she doesn't want a refund, and her daughter wants that dress, the owner remained calm and said, i'm sorry but i can either give you a refund or try and order you another before the womens daughters prom. It went on from there bickering back and forth, my daughter was frightened.. how inconsiderate of the mother while other people are trying to enjoy their experience there. The owner was offering her two fair options and she just would not let up. The argument started to really heat up after the womens daughter took off the dress and the owner brought it up front and called the cops, telling them that there was a customer in the store that was refusing to leave, and intimidating her customers and staff, after giving her two options for satisfaction. The mother charged to the front of the store and the two of them held on to the dress until the cops arrived. This customer was CERTIFIABLY INSANE! who does such a thing, so she left with the dress that was paid in full that shes unhappy with, but she could have either gotten a brand new one or a full refund NOT a store credit. Who looks like the idiot now? The staff handled it very well, and I was impressed things didn't escalate in a different matter, because I know if I was the owner or an employee I would have LOST it on this women. Go take your business elsewhere and let others enjoy their shopping experience at Zinni's please. Oh, and by the way.. my daughter looks GORGEOUS in her beautiful Terani gown that she purchased, and was VERY happy. We've been return customers since my 28 year old daughter went to prom 10 years ago, I could only imagine how the owners mother would have handled this situation, Zinni's has been in business since 1946, HA! again, who looks like the idiot now? THAT is all :)