Kenstar/ Washing Machine Model Ls-63 Sl No-1870801182 / Complain against Mr Pronob Mondal of M/S PENGUIN REFREGERATION stated to be your service Franchise center at BURDWAN (West Bengal)
I have purchased a washing machine model LS-63 sl no-[protected] on 29.11.2007 from Aneesha Electronics at the cost of Rs 6000.00 vide bill no-2889 out of confidence on your esteemed House. But unfortunately within a few days of purchase the net of the lint filter of the machine got detached at the time of rotation.
The matter was forthwith brought to the notice of the above named official. But on the plea of non-availability of lint filter from the company he had repaired the same by himself as a result of which total lint filter is getting out from its place at the time of rotation.
It is a matter of concern that despite my repeated request to above named official, by personal visits or over telephone during the last two/three months he neither had sent technician nor taken any initiative to replace the lint filter for which I’m even ready to pay the cost in spite of the machine still being within its period of warranty.
Sir, for such above stated act of your authorised person I’m suffering from mental agony apprehending for want of such a petty-worthy parts my newly purchased washing machine may get damaged.
Please look into the matter and redress my grievances. Waiting to hear from you.
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