Kaiser Permanente / it's awful

Review updated:

I don't know where and whom to complain. It's probably the worst experience I have ever had dealing with customer service. They are too slow and make me wait for about one hour each time I call to make an appointment. It's very irritating and I am very tired of this. I have no idea what problem they have, I always thought that making an appointment is a fast thing and shouldn't take one hour of my life.
You should do something with this. This is horrible.

Nov 09, 2017
Sort by: UpDate | Rating


  • On
      Dec 16, 2017

    This is the worse insurance company under the sun!!! They have medical policies that are ABSURD and contradict clinical guidelines...

    0 Votes
  • Ki
      Mar 05, 2018

    Doesn't surprise me I worked in their appointment call center and its a joke people have no clue how to do their job and the managers are an even bigger joke and don't have a clue how to do anything thank God I got out when I did that place is a sinking ship can't imagine it being around much longer too many unhappy customers and too many inept employees!

    0 Votes

Post your comment