K10 Ibiza — car rental
I have been charged 1200€ deposit and they actually took money from my credit card on 14.04.2017 i bought extra insurance to cover excess for 40€. The car was returned on 19.04.2017 and inspected. K10 was happy with condition of the car so there was no charge or problems. I have been told that monet will be refunded after 7 days and today os 28.04.2017 and i did not get the money back. It's 1200€ ! I have called k10 and i have been adviced about additional procedure that theu have to check records if the car have not been involved in any accidents. Impossible as car was not damaged and it is a first time i have been told about it.
I am very worried about my deposit!
If anyone had similar situation and could reply i would appreciate it a lot.