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JustFab / shoes

1 Uk, United Kingdom

I'm very unhappy about the service at just fab. I had a problem before with an order I had placed so they gave me credit in my account as refund on my first order. I have a wedding to go to so I wanted some new sandles. So I placed an order on the 25th July (the wedding is on the 18th August so plenty of time) weeks go by and I still haven't received my shoes. Then yesterday the 15th August I get an email saying the item has been returned and I'm getting a refund. So I called JustFab and they claimed nobody was home when they tried to deliver it 3 times. I live in a pub that opens at 8am and closed at midnight. So there is always someone available to receive packages. I'm guessing they didn't try. They wanted to give me credit again but I asked them what the point was if I don't receive the item? They agreed a bank refund but I'm still stuck the day before I need to travel to the wedding without shoes. I think this is appalling. Please advice what can be done about this.

Aug 16, 2018

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