The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

J.Jill / high/unreasonable shipping charges

1 United States
Contact information:

I am a frequent online shopper and like most, don't care to pay for shipping. While some retailers do charge for shipping when the total spent falls under a certain amt., the best ones simply offer free shipping, period. Well, then there's J.Jill...which has an interesting and punitive concept regarding shipping charges... I've discovered that the more you spend at J.Jill the more you are charged for shipping. I called them to express my opinion but was told by a supervisor that nothing could be done except to bring my concerns to the marketing department. So, I promptly emptied my cart of over $250 worth of merchandise and asked to be removed from their mailing list. They need to realize that consumers have choices and there are much better options out there. When shopping online I'll stick w/Bloomingdale's, RL, LLBean, Eddie Bauer and Nordstroms from now on. Each one of these merchants really understands customer service. I'm sorry to say J.Jill just isn't worth it.

Re
Jan 14, 2016

Post your comment