Jeulia Store
reviews and complaints

My fiance bought my ring from here, the ring he bought was too small so he sent it back the next day. He spoke to a representative there and explained the situation, they told him my correct size would be sent out as soon as possible. It took 7 days for me to even get a tracking number for the correct ring and have had to call so many times just for that. Hopefully the ring will be delivered today which is what the tracking says.

After being bombarded with discount offers (some only available for a set time) I clicked to check out through Paypal believing this would give me some kind of safety net post purchase. I was prompted to sign in, which I did only to get a transaction complete message - no chance to review the payment of £80.70. I then received a paypal invoice for £99.08 ! I contacted Paypal who rudely told me that all they do is charge me what ever the vendor requests regardless of what I have seen on the check out of their website!

The ring arrived today and it's not something that I would pay £5.00 for! The original price before sale and discounts was $339!

I only made the purchase because the website leads one to believe they are ordering for a US company backed up by a Norton Shopping Guarantee rather than a junk store in China! (only discovered from shipping label)

I finally got through to 'Sarah' on their Live Chat and requested a return and was told to return it to an address in California! Disputes opened with Norton and Paypal though don't hold much hope...

We ordered a ring on December 3rd and was told it would be here before Christmas. Here it is almost the middle of January and no ring. I was given a tracking number(lt469391165cn) and was able to track my package to china customs on December 7th. Now I have contacted china shipping several times and they just keep telling me to "be patient". How long do I have to "be patient"? I contacted USPS and they said that it hasn't even left china yet and that alot of people are being scammed. 800 number doesn't work and good luck getting a person on chat. When you finally do, they say "be patient. It's on its way ". I thought it was a good idea to buy from this company because the ring was cheap, but I guess I've paid more than it would've costed in the US with time, frustration and hassle. *Buyer Beware! I will never buy from this company again and I will tell anyone and everyone not to as well. I guess it's time to contact the BBB.

We ordered a wedding ring on the 9.12.16, paid for fast delivery. Took 3 weeks to arrive in southafrica which was too late and had to pay extra for duty which was not mentioned on the website. Got via email from jeulia.com (Id: s216026-t138530) they will pay back money but since that silent! No answer at all! Don't buy there! The service is a joke! And today 13.12.17. I still don't have the ring. So if I don't like it I can't even send it back because the 30 days of return is over.

We had 2 separate orders 12/15 and 12/21. The tracking # for the 12/15 order states the order was accepted 12/17 in China. This has been the status for weeks. The 12/21 order email confirmation stated that due to high demand, it would take 2-6 days to manufacture the ring. We have yet to receive any shipping number and here it is 1/12/17. The 800# on email correspondence is disconnected and the 888# rings and then disconnects. My husband submitted an email request to customer service and the delayed reponse gave us no information. We have disputed the charge to our credit card and advise anyone ordering from this company to be very cautious. The products look lovely on their page, but if it looks like a duck and walks like a duck, it's a duck. The confirmation emails are even flagged by my virus checker as a possible phishing email.

I ordered a ring for my wife on December 18. The website said it would arrive in time for Christmas. When checking out, it never said I needed to pay for expedited shipping in order for it to arrive on time. I even received an email with the shipping details the same day I ordered it. ... I was shocked when it said China! I contacted the company through their online chat. They said the item would not arrive before Christmas because I only selected free shipping which takes 9-25 days. I asked why they advertised it would when I purchased it? They just kept repeating to wait.

After January 1, I contacted the online chat again. The tracking showed the item was still in the "accepted" mode with no movement. They told me it was delayed by US customs and to wait a few days. A week later, same thing. Today, Jan 11, I received the same response. I called them out on it and said to PROVE it was in the US and stuck in customs delayed by the USPS. I threatened to contact USPS, the BBB and my credit card company to report fraud if they could not prove it. I was then told it was stuck in China in their customs. WHAT? Are you serious?

This company is a sham. They create tracking numbers that are not traceable, lie to you that it has actually been shipped, blame USPS for the delay (check all the responses here from the company), blame US customs, them blame China customs when pushed. I will be forwarding all m correspondence with them to the appropriate authorities.

Returned before the 30 days refund. Called different #'s each one hung up on me. emailed no response, tried chat. order # [protected] UPS tracking #1ZX3589R0361509754 Delivered on: tuesday, 01/03/2017 at 3:25pm received by: Jimmy I ordered ring on friday, 12/09/2016 9:57 am.

my email address is: [protected]@aol.com
Thank you for your time please respond back

Ring number [protected] to return for refund but no info on how to return. Sent a picture and several emails but no response. Called several times but no one answers. Emerald cut sapphire wedding set. I have been trying to get a proper response for 3 weeks. 109.12 was charged. I ordered this ring on December 24, 2016 my order number was again [protected] and shipment number [protected]. They asked for a picture which I complied. Still no response except thank you for ordering from Jeulia. If I don't hear back I feel I will have no choice but to post this on every social media that I can. Is this company a scam?

I bought this item and liked the style. Being it was a 3 piece set, I ordered 6 1/4 size. It was too tight when worn together. I tried wearing it a couple of days anyway but the leaf design was uncomfortable and 6 3/4 will be too big. I contacted Jeulia to see about returning the set. I was told that the only way to return it was undamaged (no problem there) but also with ring size tag still attached. I don't know about you, but it would be awkward to wear a ring out in public with the size tag still attached. I would not recommend Jeulia to anyone.

Mi nombre es Vivian Fuentes, compre una sortija el dia 22 de diciembre del 2016 con el numero de orden [protected], y el tracking number LT632016961CN. Pedi se le grabara los nombres Vivian y Tony. Nos llegó la sortija y notamos que está rayada ademas de tener los nombres. Se ve muy mal hecho el trabajo y hasta me dio mucha tristeza al entregarsela pues era su regalo y lo primero que notó fue eso. Que pueden hacer?, la pagina dice que tienen 30 dias para devolucion y un año de garantia., dejenme saber por favor. Mi telefono es [protected]. Gracias anticipadas

I really wanted this and got it for Christmas and within minutes of putting it on my finger started to swell from an allergic reaction Got cut off at the ER.

We should have known when the ring arrived from China. The rings are the same quality as a $10 ring at a flea market, the ring looks and feels super cheap. My husband tried to call to speak with someone about a refund with no answer. Finally he got a response on Facebook but they won't refund since the ring is damaged. Well no kidding!

I am now out $100 for the ring plus a hospital bill and no compensation whatsoever from the company.

Ok wrong address, emailed to rectify, they said too bad it already shipped. Really in 3 hours? The website says they are made after order is placed. Then they send a tracking number. My order was never shipped as usps cannot trace it. Keep being told to wait wait wait. Then they told me if I pay half price they will re ship. Extortion. What you're holding my order hostage? Hasn't moved in 2 weeks. Their phone number is bogus, I have received 9 emails that all say the same thing - copy and paste much? Chat people are completely useless responding in scripted sentences. If someone asks for my order number 1 more time i'm going to scream. Why bother? You don't give a flying fig about me or my order. However all of these people are like "got mine in 3 days" really jeulia? Plant people to give you reviews? I figure they can please a few to screw over the masses. What a scam. I wonder how much money they have stolen over this christmas season.In short fraud, liars, thieves, extortionists. Enough said

I order my ring on november 2 2016. My order # [protected]. They sent out november 9 2016. Now is december 30 2016. I still haven't receive my ring. I tried calling the numbers that was listed no used to me. I email 5 times they reply to 3. The person name luck said 9-25 and that I should wait. Why do I still need to wait when is past due the date.

Janey

I odered a ring on November 10, 2016. I returned as instructed from customer service @ Jeulia. I have tracking information and a signature verification that it was received by them. lI have emailed them at least 15 times looking for my refund information. After each email, i get a reply that asks me for more information regarding my return. Tracking number, who signed for it, order number, how do you spell my last name, etc. Each email contains ALL of the information each time I email them. Now, my emails are being rejected. I have emailed them from a different email address, now no one is answering my emails at this point. When I call, they put me on eternal hold. I just want my $$$ back.

I ordered three rings, two I had to exchange due to quality issues and never received the exchanges back after one month of waiting. Tracking gives me no information, it is a tracking number that goes nowhere. I have spent countless HOURS trying to chat with customer service with no resolve. They continue to tell me the items are in the mail and they never arrive. The third ring I ordered I never received. I filled out one of Jeulia's Service tickets with my order number and they responded the next day asking me for the order number (the order number was in the subject box of the return email to me!) This company is a SCAM to get your money with a crappy product that does not deliver. I want my money back! I HAVE approximately $300 in to jewelry never received.

I ordered and paid for a ring on november 15th, 2016. I was given a number to track my order which has not changed since november 26th and has never left china. I was told it would come usps and should arrive on december 18th. When i didn't have any luck tracking it myself, i called usps and was told that the company never set up a tracking option and they couldn't help me. I sent more than one email requesting information to jeulia.com. Now more than fed up, i requested a refund and was told "sorry, no refund". They said they could recharge me the full price and send another one but no refund. So now i will be contacting the bbb and everyone else i can think of. They better make this right... This is bull####... One way or another the will pay.

I ordered 3 items & 1 free gift order #[protected] on november 27, 2016 you received my payment through paypal transaction id # 2se098040b817880x in the amount of $159.81 I never received my items. If you can please call me at [protected] or email me at [protected]@gmail.com to explain to me why you have over 250 bad reviews of people who never received their orders and why your phone # [protected] has been disconnected. If I don't get a respond within 24 hours i'll have to take legal action with the other people that are starting a class action suit against you.
Sincerely tracy banta december 27, 2016 @ 9:55 a. M california usa time

It has now been over 7 months and the thieves have not fixed or replaced my ring. After telling them 7 times it needed fixed because it was sent short of a stone and them failing to give me return information it was sent back to the only address we had at $76 cost to ship. We then asked for a refund after 2 months of no response and we got an email telling us we sent it to China where it came from instead of a California address. Do not trust these people or do business with them. Their integrity is non existent. Tried to track USPS shipment and was told they couldn't track it because after it arrived in China it was never delivered. That is what USPS said but who knows about non trustworthy companies like Juelia. Do not trust these people.

I order a ring #[protected]. Twisted round cut white and fuchsia sapphire wedding band on November 21, 2016. I have not received the ring yet should have been hear before Christmas. I have tried tracking it with usps tracking # LT44138627CN and they have no information on it.
Susan Nelson
15671 Manitoba Rd
Eden Prairie, MN 55346
please try to track it down or send me a new one.

order # [protected] &[protected]
Mailed back both order for Refund on 11/23/2016 your company received it at 11/25/2016 @ 12:59pm by J Lu in California, where is my refund don't want exchange want my money back almost a month now your company is giving me the un around now you want me to mail the merchandise to China you already have it since 25th November 2016 how I supposed sent something you already have in your possession since 11/25/2016 tracking #was provided to you but here it is again USPS [protected]