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Jackpot Joy


False advertising

Complaint Rating:  92 % with 12 votes
92% 12
Contact information:
Jackpot Joy
United States
I have been a registered user of gaming site Jackpot Joy, for 1 year, of that year, approximately 8 months playing. Jackpot Joy actively advertises an 'average 95% payout rate', my query/complaint is, as a player with over 10k+ in losses over 8 months playing (yes should have cut my losses a long time ago..)...the statement 'average 95% payout rate' what does this actually mean and on what findings is this statement based on?? I (obviously wrongly) assumed the statement meant on average expect a 5% loss on any monies staked, however, based on my own account and others I have spken too, I would have to now assume this statement means 'expect on average a 95% loss'. I fully understand my gambling is my own responsibility and they are by no means leagally binding themselves by claiming an 'average' payout rate, I do, and am sure others also do, find this statement extremely misleading tho. I have contacted Jackpot Joy twice now regarding the basis of this statement, have yet to receive a reply. As a company audited in the UK (another statement claim on their site) surely they should be able to back up this statement with relevant facts and figures, rather than openly stating a rather random and misleading fact in order to pull in unsuspecting and rather niave customers. Do they have to (every day/week/month/year) evaluate their payout rate in order to be allowed to actively promote this fact on their site or are statements like this allowed to be aired without any regulation or backup findings? Any advice on whether this is a case of false advertising would be very much appreciated.
Complaint comments Comments (38) Complaint country United States Complaint category Gambling Games


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N  2nd of Nov, 2009 by    -3 Votes
At Jackpotjoy, we do currently operate with an average payout rate of 95%. The 95% payout rate is an average across all the games and all our members. Jackpotjoy is a fair and responsible gaming operator and it is crucial to us that members can trust that it is fair. Our compliance is monitored periodically by our Licensing Authority (LGA Malta) and our games data is made accessible to both the LGA and our external auditors, BDO Stoy Hayward.

When members feel that they are not getting the entertainment they expect from their gaming, we do offer to talk members through their game play. We can offer tips on games to play and strategies which would enhance your experience.

We would happily talk you through your game play and help you get a better understanding on what percentage you experienced while playing on our site. Please feel free to contact our Customer Support team by calling 0800 458 0770 or emailing support@jackpotjoy.com and they will be happy to help.

N  4th of Jun, 2017 by    +1 Votes
@Jackpotjoy.com your site is fixed and you banned people from your site and sister site
A  11th of Dec, 2009 by    +1 Votes
Iv been playing a few squid on Jackpot joy and im sure the games are fixed so that it may start off good to give you the illustion that you have a chance and then it all goes out the window and thats not due to me increaseing the amount i bet but just always seem to be losing rather then gaining any winnings.

Take Roulette for instance, started off well then the numbers that started to come up were impossible, had £40 squid up and was doing £1 bets now i was choosing "odd" for about 7 games and kept rolling in "even" so changed to "even" then it came up "odd" for 1 turn so then decided to do 1 game odd and the next even and EVERY TIME!! it kept rolling in the opposite to what i was picking for about 15 games which is not possible anless its being governed by some kind of computer system. After being fustrated by this i thought i would test the game so put chips covering almost every number on the board apart from about 3 of the numbers now that means i was covering 33 of 36 numbers and guess what it managed to land on one of the 3 numbers i didn't cover... this happened twice in a row... "what the hell" I do not think these games are random i believe its fixed, iv had about £80 go down the drain which i know is just a small change "Thank God" bare in mind i was playing £1 games. Its been the same ### everytime. Now if it was random then shouldn't i find myself on the winning side at least once or twice, im always down and im sure im not that unlucky...

Anyway have come to the conclustion that i wont be spending any more time with Jackpot No Joy and will either play in a real casino where i know the ball will land random as theirs more then just me playing at any one time so can't be fixed as someones gonna win no matter what or will join the guys on the TV who use a real Roulette table and will also involve other players so at anyone time all numbers are likley to be covered anyway :)
N  28th of Mar, 2010 by    +2 Votes
Been duped by the so called random roulette at JPJ myself on MANY occasions. Cant count the number times the first bet (after I covered most of the board) turns up O.

These "not random" events were proven by me time and time again as the "slots" mini game in bingo used to ALWAYS drop at least a £5 win in with a £1 stake when you just joined. 10 family and friends cant be wrong - we all got the "Dangled Carrot"...

Shame on you JPJ.
N  2nd of Dec, 2012 by    0 Votes
hot mail id or no hot mail id, some people who are not aware of these kinda scams should be made aware. those who are doing it should rot like dog s--t
N  2nd of Dec, 2012 by    +1 Votes
well well, jackpot joy are at it yet again, lol, just because there a uk site dose not mean in any way shape or form they are trustworthy, REMEMBER, the uk has alot of jails? full of all kinds of people?
A  3rd of Dec, 2012 by    +2 Votes
Setting up a JackpotJoy complaint petition for everybody who wants to be better informed, and wants JPJ to explain how random their number generator is, how, despite repeated efforts, many many players remain so unlucky.

If you want to join this petition, please email me at 'bassc001@hotmail.com' with subject of JPJ Petition.

Anybody you know, or speak with on any gaming site that you speak with who have had a similar issue, please also get in touch. If the number reaches 1000, then clearly there is something needs to be done, and they need investigating.

Who's with me?
A  4th of Dec, 2012 by    0 Votes
I too have tried the covering of all but a couple of numbers on the roulette table only for the ball to fall in the uncovered numbers or 0. Tried it quite a few time and agree that the "random" number generator is not as random as they would have you believe.Also tried the odd/even and red/black bets they are the same. Slots, well in the beginning I seemed to win a few even as much as £50 once. However over the last few months JPJ has taken everything I've deposited and swallowed it all up. £50 on the trot with the biggest 1 off win of £5 odd. Ever notice when you mention anything like this in the chats they cut you off instantly, that shouldn't be allowed either as people have the right to know if others are being fleeced so they can make an assessment too
A  21st of Mar, 2013 by    +1 Votes
OH TRUST ME- Jackpot joy is a huge fake! I have put on nearly 1, 200 quid on because my Sister kept telling me- I'd win it back. Every-time I go on there, I get nothing. They lure you in at the beginning- at the very beginning- I put 10 quid on and won 300- this was the only time I won ever- and it was with the money they gave you as a first time player. Since then 1, 200 gone. I hope they are pleased with themselves- I'm going to forward a complaint to them but THEY Don't listen! Stay away from this website!
A  5th of Apr, 2013 by    0 Votes
When you join, you'll find yourself winning to make you think it's fair and then they take all they can.
A  8th of Aug, 2013 by    0 Votes
Yep, I agree, their "random" number generator is anything but RANDOM. I have won a few times over the last couple of years and only once had to contact them to get my winnings BUT after a win of any reasonable size you will win nothing for ages...that aint random. Remember its all run by computers, they talk to each other so I'm guessing that once your computer ip address shows on their computer as having won £50 or more, your computer is then barred from winning any large amount for quite some time or until you have lost a few hundred pounds or more. They don't force you to play of course but, yes it can be addictive trying to win enough money to make a difference in your life.I think their clain of 95% payout also includes wins of 5p when you have bet 20 to 40p per spin or go on whatever you are gambling on. That is one thing I really believe is unfair, if you win, all wins should be bigger than the stake you put on or it isn't a win...its a loss.
N  28th of Aug, 2013 by    0 Votes
I asked about the 95% payout and was told that was what you get back over a lifetime of gambling although no guarantee. So I said if I spent 10 grand, I'd get 9.5 back? Was just told 95% was expected. not guaranteed
N  22nd of Mar, 2014 by    0 Votes
I have been playing jackpot joy slots for 2 weeks won £150 on my first spin then went on a couple of days later to win £85. The funds have still not appeared in my paypal account the balance is 0.00GBP I have contacted jackpot joy and they have told me to send a paypal statement I have done this but no response 😤 they quick enough to take your money!!!
N  25th of Mar, 2014 by    0 Votes
I only play the lotto because I know it is regulated and the prizes are really genuine, another company I have won £17, 000 last month playing their combos is www.nationallotterywinner.co.uk, they are good and I always win 4 and 5 numbers in the lottery.
N  7th of May, 2014 by    +1 Votes
I had 2 strokes some months ago and I got playing on JP Joy and lost my whole life savings. The problem I have is I didnt know this until my bank contacted me, I was suicidal, when I asked them for help in light of my having TWO strokes and was having blackouts daily for days on end into weeks and weeks, they just closed my account. I have a solicitor involved now.
N  14th of May, 2014 by    -1 Votes
What is everyone talking about. You are on a gambling site! Only the house wins.
Your feeding a lion and then expecting to get your food back? Pardon the expression. I've worked for such companies... how do you think the make their millions? They make it from you! If you think the site is fixed why are you still playing on it? Don't lose your money because you made a bad choice and then complain about it just stop doing it.
N  23rd of May, 2014 by    +3 Votes
I am a software engineer and I can tell you that anyone who gambles online and thinks it is going to be fair is an idiot. It is a hell of a lot easier to rig games that only exist in a virtual environment. There are no wheels, dice, cards, just bytes controlled by the operator.
In physical casinos, the odds are in the house's favour, everyone knows that. They don't like winners either and they also take measures to ensure that they get more than 5%.
These companies could operate to the letter of 95% (I think this is based on the notion that a casino should expect to reap a 5% margin on all turnover) and make money, but greed is what makes us human, not our opposable thumbs ;) The rules state that someone has to win 95% of the turnover - and they are not allowed to be employees, directors, etc of the company. Do the auditors check past the fact that payouts are logged in the books and to whom they are made?
I did a similar roulette experiment to that describe above. I designed a program that would give a very small gain over time. If losses were made, they too were small. Testing this against my own roulette simulation, I could expect to win. Problem is, I wouldn't be able to take my laptop into a casino! So I tested it against an online casino on freeplay setting. I'm not an idiot and I would have expected to win even without software, but I did get better results. Sure enough when I turned to live play, the numbers started to adopt an obvious fixed pattern that were avoiding your placements.
The only chance you have to win is if the programmers make a mistake.
Online gambling should be banned and so should advertising. It exploits the weak-willed.
N  6th of Jul, 2014 by    +2 Votes
JPJ is totally draining you till your last pennies.. I am such an idiot and believing that one day I get my money back kudos to this complaint board and now I'm on the way closing my account to this Jackpotjoy before its too late this online casino specially JPJ is a completely big mistakes in my life.. I am hoping that the government should investigate or some media can expose this anomaly.
N  9th of Jul, 2014 by    0 Votes
jackpotjoy will steal your money what they dont tell u is when you use your joypoints then less chance u will win all i have seen same winners no its fair for members !!
A  10th of Jul, 2014 by    0 Votes
iv been playin for years say about 7 years an iv only withdraw once think its shamefull you would hope for a win once in a wile but carnt even win a pound since i withdraw about 4 years ago should be ashamed ov them selves but thay dont care an readin all these coments on here makes sence to me that it is riged i think thay should all be shut down my self waste ov time jpj is dont play there thay will rob you blined
N  18th of Jul, 2014 by    0 Votes
(JPJ ONLINE CHAT) When you receive the Welcome Bonus, this has a wagering requirement attached which needs to be met before you can make any withdrawals. The bonus lasts for a month and any bonus funds are removed after this time if this wagering requirement is not met. Helen F: So you are 18% of the way through this, with £81.66 left to go. Slots do not contribute very much which is why you have not met this yet. Similarly, the Deal or No Deal scratchcard game contributes the same. Slots and Instant Win games contribute only 5% of any bet made to the wagering requirement. This means that for every £1 bet on a slots or instant win game, only 5p contributes to the required amount. You would have to bet 20 times your wagering requirement to achieve it this way. Helen F: Bingo is the easiest way of meeting this requirement as 100% of any bet made on this contributes to the tally. What this means is that if you bet your target amount on Bingo, you will have met this and you are then able to withdraw any winnings. Other games do not contribute as much and it may take more money or longer to meet it playing on those. Snap, Super Snap, Blackjack, Baccarat and Hi-Lo are all exempt and do not contribute anything. Helen F: There is plenty of time to meet this though, whichever game you play.
(MY RESPONSE): providing of course that the games are played. Is there anywhere on the talk talk site this information is available before adding funds?
(JPJ ONLINE CHAT):You can check out our helpful FAQs section, which provides information on the Welcome Bonus, as well as the terms and conditions at the bottom of the homepage. Helen F: The link for the FAQs is; https://jackpotjoy.custhelp.com/app/answers/detail/a_id/2542. You can keep track of your progress at any time in the withdrawals section.
( MY OFFLINE COMMENT): Do not waste your money. There is little joy to be had. If anyone can explain the wagering system that makes sense, be my guest.

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