I purchased a gold necklace from ItsHot.com. It was advertised as Solid 14kt gold. The jewelry I received
was fake.. ItsHot.com is running a scam.. I have provided the contact information for two professional individuals in two different brick and mortar jewelry stores who both inspected item and determined it to be fake. The inspections were performed in my presence at both locations. I personally checked the item with a magnet and became concerned when some of the beads were attracted to the magnetic field. The seller advertised the item as "Solid 14ct Gold" and 14kt is not affected by a magnet. I proceeded to have the item (Rosary Necklace) tested in 2 separate locations. 2/26/12 item tested at Aransas Pass Pawn & Jewelry Store, Contact(Tim)@(361)758-7296, 1045 W. Wheeler Ave. Aransas Pass, Tx. 78336 The inspection was performed in my presence and revealed six (6) fake gold filled 8mm beads. 2/27/12 Item tested for second time at Aman's Jewelers, Contact(Charles)@ 361-985-2178, La Palmera, 5408 SPID CC Texas. Jeweler indicated Six(6)of the 8mm beads are fake gold filled beads & strongly attracted to a magnet. Quoted me $36.00 ea for 8mm Solid 14ct Gold Beads & $199.00 to remove fake Beads and replace with Solid 14ct Beads, restoring the item to what the Seller Advertised. Total is $415.00. Seller has refused my refund and I have filed an ebay dispute.. Beware of ItsHot.com.. Check your gold with a magnet, check your diamonds with a tester and stay away from ItsHot.com they have stolen from me by replacing 6 gold beads with fake gold filled beads. Now they refuse my refund.. This is clearly fraud..
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
My name is Mike R. and I am an ItsHot.com representative.
First of all a little history about the company: we have been in business for over 7 year now, fulfilled thousands and thousands of orders. It is actually illegal in USA to sell fake jewelry advertised as real, so if we'd be selling not real jewelry we would have been out of business long time ago and there would be a lot more negative comments posted online as practically any person who received a fake item would be upset and it doesn’t take much time in our age to post a review for the company..
We also have some competition like local jewelers who are not able to offer the same prices and all they can do to try to bash the company. This also goes to the strange comment from stab nyc in this thread - we would never post nor is it even possible to post a fake follow up, if we reply to any posts we do so clearly indicating it’s a company reply.
Regarding the persons claiming we sell not real jewelry who went to their jewelers and were TOLD the items are not real: when you go to a jewelry appraiser you are NOT told about the quality of the item but actually given a certificate which states what metal and stones are used in the item. Without putting their words on paper (issuing certificate) jewelers are NOT liable for their words and can tell customers anything they want in order to protect their business and sell their own items, or some might simply not be even qualified to appraise an item and to know if its real or not. So we advise any customers who wish to do their own appraisals to bring/send the item to the actual appraisals laboratory which only does jewelry appraisals and not to some local jeweler who will TELL them something refusing to issue an official appraisal report. If you do not have a gemological appraisal laboratory nearby you can most of the time bring the item to the Macy's store and ask them to appraise it, as this is large chain they will most probably tell you the truth about the item and will actually issue an official report.
So to any of our potential customers reading this thread: we have been in business for over 7 years and strive to provide great values and great customer service. We provide 24/7 customer support, we also provide 30 days 100% money back guarantee. We do not have any restocking fees, so if our customers are not satisfied FOR ANY reason they can return their order for the full refund as long as the item(s) in the brand new condition (same as received).
To past customers: if you are not satisfied for ANY reason please do contact us and we will do our best to assist you. If you wore the item and you do think it is real prior to contacting us please save us and yourself a headache and do contact a place which will issue an actual appraisal certificate with appraiser's name, company name, item information and his/her signature, once you ask and obtain it will solve most of the problems..
ItsHot.com Support Team
We do have a store that you can visit and see and purchase most of the items we sell. You are welcome to come in (no appointment needed) at 2 West 46th St., Suite 602, New York, NY 10036 Mon-Fri 11am-7pm EST. You can bring your diamond tester, gold kit or even a personal jeweler and test any item(s) to see that they are real :)
"Plus jewelers charge to check the authenticity of diamonds/metals, so why would they lie?" - that’s exactly what we are telling you: no, they did not charge to "check the authenticity" but when clients asked for report the "jewelers" refused to provide the report. All our items are authentic and exactly as stated, not a single person sent us a signed report from the jeweler stating the item is not what it is, what you read is they were "told" by the jewelers.So the solution is simple: if any doubts you are welcome to visit any gemological laboratory or GIA certified jeweler and GET the report with the jeweler's name, address, phone number and his/her signature and you will see that the item is exactly as stated.
I'd like to respond on behalf of the company to the last 2 comments.
to CustomerJoe: sorry there was a problem with the watch but I assume you are talking about a warranty service after you've been wearing the watch for a while, otherwise you could simply return the watch for the full refund as there are no restocking fees, so its very easy to return an unworn item. The warranty services practically from any watch company (Casio, Tisson, etc), all work the same: it is customer's responsibility to ship the watch for repair and to include a check/money order for the return shipping. It does not matter where you buy the watch, the same policy will apply if you purchase the watch on Amazon as well (assuming it comes with manufacturer's warranty), so its a regular practice and sorry, but there is really nothing to complain about, please do research how things work prior to posting such comments and providing incorrect recommendations.
to ibrahim Jalloh: had to look into it and research the matter in detail, including going over emails and phone correspondence. What happened is the customer was cursing on the phone, Jennifer asked the customer to calm down if he would like to be assisted, if he won't calm down he will be put on hold, he continued cursing, so he was put on hold and customer actually hung up, she never hand up on the customer, so that is not a true statement. The watch also did not fall apart, thats a huge exaggeration, there was a problem with the strap buckle, once customer calmed down and called us back he was assisted and a new band was shipped to him. The statement about the leather is also not true, customer purchased a Joe Rodeo watch and received original Joe Rodeo bands (we do not make those, they all come from the manufacturer), the review was probably left when he was in an upset state of mind, once he calmed down and spoke to Jennifer normally he was assisted and the issue taken care of (he was sent a new band, for free to replace the one with the malfunctioning buckle).
One of the customers who just visited our store told us about this post and we have to respond.
Not sure what exactly Joe Rodeo watch is this about and if it was really purchased from us, and even if this is a real customer, but anybody is welcome to contact Joe Rodeo company directly and confirm that we are authorized re-sellers (we are, and have been for many years), so all watches we sell are authentic and include full manufacturer's warranty. If you have any doubts you can buy a diamond tester and test the diamonds in the watch yourself, it's very easy to do, or even send the watch to Joe Rodeo to get it inspected and again verify it is authentic, we guarantee it will be.
We also provide 30 days full money back guarantee, there are absolutely no restocking fees, or any hidden charges, you can return any item, for any reason as long as it is in brand new, original condition with tags attached. Very simple. So there shouldn't be any concerns about any item authenticity as it can be easily confirmed and there are absolutely no problem returning an item if you are within 30 day return period and it was not worn. We have been in business now for over 10 years, we are not just an online business but have an actual location in NYC which you can visit (it is open Mon-Fri 11am-7pm EST) and inspect and purchase products we sell right there in person. The address is 2 West 46th St., Suite 602, New York, NY 10036.
thank you for your interest in our products but please do not post product questions here, this is not a discussion or help support board, please contact our sales team via email, phone or live chat and we will sure assist you.
We do ship to France with secure FedEx Air shipping, fully insured for $65 per order, delivery time is less than a week to most cities in France.
Yes, we specialize in custom designs so we can customize any item to your specifications. Again, please contact us via email at sales@ItsHot.com, give us a call: 212-398-3123 (phone support is open Mon-Fri 10am-9pm EST) or use a live chat feature on the website 24/7 and we will be happy to assist you in customizing the necklace to fit the sapphire you have (we will need to know exact dimensions of the sapphire or you can ship it to us and we will make the necklace to fit it and set it for you for free).