Ironwood Communications / No show and lies
I had an appt for 12-4 today to fix a console that doesn't work. I received a phone call from someone stating a bunch of technicians called in; please call and unrecognizable number to reschedule. I called DirectTV at 4:30 and they conference called the installation company, Ironwood Communications. The notes the "operator" for Ironwood read from a work order states no one was home. I told DirecTV that was not true, I have not left my home at all today, then they told the DirecTV customer service that my second contact number was busy and they couldn't get a hold of me... I never gave them a second number. The operator was unable to get a hold of dispatch to find out what was going on and I asked that they call me back. I called back at 4:55pm and now at 5:30 I am still on hold waiting to speak with the dispatch supervisor and have no answers. The operator keeps getting back on the line trying to get me to reschedule and take a day off work and have me pay $100 for them to come fix their equipment that is not working!! To top it off, they can not give me the number to dispatch because it is private!
I have seen six web sites with complaints regarding Ironwood for DirecTV installations, doesn't seem like DirecTV cares much, they have already billed me and marked my order as completed!