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iPayment.com / They are holding $1367 of my batch funds

United States Review updated:
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I am about to permanently dump iPayment and 1st National Processing because of poor customer service regarding chargebacks and risk management. They are holding $1367 of my batch funds with no interest for 2 months and they did so without bothering to inform me. When I inquired I found their reasons were bogus and faulty and they still have not bothered to apologize.

I also have lost $600 because of 1st National's inability to deal with a bogus chargeback which the customer told his bank he was no longer contesting. Therefore as far as I'm concerned iPayment and 1st National has stolen $2000 from me.


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A  30th of Apr, 2009 by 
Agree Disagree 0 Votes
ipayment is horrendous. You'd do best to avoid them at all costs, as it will cost you out the wazoo when they tighten the screws. Just google "iPayment" complaints" and watch the joy.

My personal experience was they charged nearly FIVE PERCENT on all cards, they'd randomly insert extra fees ( oh, but they say you could have opted out IF you'd known/ been notified about them) and my personal favorite: Sending a letter with no date, to tell you about a pile of fees you were liable for in the two months previous . Mind you, this letter comes AFTER those months have passed, so there's nothing you can do to get rid of the fees. They'll tell you "It's in your contract. Too bad."

Too bad iPyament sucks! Tell the world!

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iPayment Logo iPayment
Customer Service
PO Box 3429
Thousand Oaks
United States - 91359
+1 800 324 9825
+1 818 540 6716
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