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Intex Saltwater Pool Filter / Shipping time of replacement

Jul 16, 2015
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I purchased an Intex Saltwater Filter and Pump (ECO 7111). After two days, a leak developed in the filter housing unit. I called them and they processed the claim but the email response stated it would take 2 to 3 business days to process before it is even shipped and then it will take 3 to 5 days to ship the replacement parts to me. In the meantime, I do not have a working filter and I have water leaking out of the filter all over the ground. My son disconnected the hoses so when not in use it won't leak. However, after seeing what can happen in the pool when it is not properly filtered, I do not want to let it go the 6 to 8 days it will take to get the parts to me. They said they can't send the parts next-day air even if I pay for it. I am extremely disappointed and unhappy with Intex considering a large part of their business involves swimming pools, and they don't understand the need for faster shipping. It isn't like I can drive to a local store and get the replacement parts.

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