Interval International / Time share exchange policy
Internval International or Intervalworld.com has been a reputable place to deposit and exchange a time share property for most of the 20 years we have been a member. With new management & ownership over the last several years, this "exchange" program has lapsed into a travel-vacation company which seems bent on collecting more than the $149 per exchange from members for properties. If you are an Interval member, you will acknowledge having a much harder time over last 24-36 months recieving your requested exchange. This is because II is placing more of the prime inventory they recieve from deposits into other vehicles for sale than simply executing the exchange of a vacation property on existing member requests. Their Flexchange and Shortstay programs are positioned to be a "benefit" at a premium, yet they are placing weeks which members have on request directly into these "for sale" sites rather than completing a trade for a requesting member as they were originally chartered and set up as. I have proof. In a last two years...I have waited an average of 8 months without recieving my trade request using my premium property. While on request for a specific week, I have seen that same week and property show up on II's Flexchange and Shortstay sale inventory rather than being placed to me. Understandably with the economy, owners are foregoing their maintenance fees and resorts are left w/ spare inventory weeks that they give to II to sell. So II has taken a member's request fee of $149 and their week, yet they can make another $549 - $1000 if they resell weeks they recieve from resorts rather than fill trades with them. This is somewhat excuseable, but are they truly recieving these weeks from the resorts or just selling them from owner deposits anyway ? Who would know ? The marketing program which is an outright rip-off is Shortstay. Not denying it is good for a member extra stay flexibility, but I just found the EXACT property and week I had on request sitting in a 6 day shortstay. When I complained...II said that was a different inventory and couldnt be given to me because I was requesting a full week. When I complained harder they conceded and gave me the whole 7 days at this property. I had to hang up and call another department to drive home my point and fight for my rightfull entitlement as an owner and member.
This is what I mean about II becoming more or a travel vacation club and decieving members with where they deposit weeks and trade out. If you also have had difficulty recieving you requested trade...add to this board. There is no way to check what they do with weeks once you deposit yours and preventing their system from being converted to a backroom statistical manipulation of the maximum return for properties. Challenge and search their entire site for a week you've requested...don't just let it ride.
More Interval International Complaints & Reviews
- Interval International - Beware of interval international! 
- Interval International - Timeshare use! 
- Interval International - Timeshare exchange
- Interval International - Stop buying timeshare or just read
- Interval International - Harassment 
- Interval International / Intervalworld.com - customer service, or the lack of it.
- Interval International / Intervalworld.com - no customer service resolution
- Interval International / Intervalworld.com - no response from my resort cc money/banking weeks
- Interval International / Intervalworld.com - exchange - refund
- Interval International / Intervalworld.com - that scam of 59 days in advance to request a place. no resort in the world will have a room if you request it 59 days in advance