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Interval International / IntervalWorld.com
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2.5 97 Reviews

Interval International / IntervalWorld.com Complaints Summary

37 Resolved
60 Unresolved
Our verdict: Engaging with Interval International / IntervalWorld.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Interval International / IntervalWorld.com reviews & complaints 97

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9:08 am EDT
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Interval International / IntervalWorld.com Renewal notices sent fraudulently

Every year I receive renewal notices for membership and just did again. The current notice says "Your Membership Is About To Expire." The bill never states when your actual expiration date is and is very misleading. My actual expiration date is 11/2014 and the reason is because my wife had continued paying on these notices without checking to verify expiration dates in the past. In my opinion this is not only misleading and bad practice but outright fraud when stating a "Membership is about to expire"...4 years in the future. I have questioned the ethics of this company in the past and it is situations like this that lead me to feel that way.

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NoMoreMrNiceGuy
Cochrane, CA
Jan 10, 2011 10:28 pm EST

They always seem to try to get you to renew your membership early. My advice to all members is to let your membership lapse. If Interval International didn't get members by making deals with the resort developers to include an initial membership for a year, no one in their right mind would ever sign up for a membership in the first place. I think too many people just continue to renew without ever doing a "value for money" analysis. There is no value here. Get out now and save your money.

(Apologies to ING)

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8:33 am EDT
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Interval International / IntervalWorld.com - Time share exchange policy

Internval International or Intervalworld.com has been a reputable place to deposit and exchange a time share property for most of the 20 years we have been a member. With new management & ownership over the last several years, this "exchange" program has lapsed into a travel-vacation company which seems bent on collecting more than the $149 per exchange...

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2:03 am EST
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Interval International / IntervalWorld.com Stop buying timeshare or just read

This is all i have to say stop buying timeshare or read the book before you trade
Now have fun
And by the way if you call interval be really nice to the person on the phone like i did once and they will tell you the truth that they don't have anything in some places thank god for that girl i sold my timeshare before i was in to deep and i have had more fun traveling without them than with them

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11:16 am EST
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Interval International / IntervalWorld.com Lying

Do not give this company any personal information. They say they are going to check your credit to see if you are eligible for a loan. What they are doing is providing your name to a credit card company and having a credit card issued in your name for the amount of the loan.

These people in Branson are just a bunch of liars. Don't do business with them.

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Jahad1
Miami, US
Dec 06, 2009 11:09 pm EST

interval international is not located in branson you may have become pray a to scam becareful who you give information to anyone can call you and say their interval and ask for your info

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12:26 pm EDT
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Interval International / IntervalWorld.com Withholding information

I have been receiving phone calls "inviting" me to a dinner for interval international timeshare owners. I've requested that any information that will be given at the dinner be sent to me by email or snail mail. I am being told that sending written information "is not the way that they do it. " the last time i met with an ii staffer, he wanted a check for $3k and when i refused said, "boy is my boss going to be mad at me. " doesn't inspire confidence, does it? So, can it be legal for a company to withhold information from owners in this way? After talking to a couple of people, multiple times, i'm still completely in the dark regarding what this company wants of me. I don't have a mortgage on this property and pay my annual dues on time. Does anyone know anything about this group? Thanks crystal [protected]@gmail.com

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NoMoreMrNiceGuy
Cochrane, CA
Jan 10, 2011 10:22 pm EST

Wioth 2, 000, 000 members claimed, how do you manage to get the same person each time you call? This comment to the complaint sounds like a "plant" to me!

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Jahad1
Miami, US
Dec 06, 2009 11:18 pm EST

call [protected] and ask questions thats the number i call them with they are nice as long as you are i have been doing exchanges with them for over 10 years and because everytime i call i get the same girl it has made things easier to i love them been everywhere just tell them you want to know how to do your trade right and they'll tell you, you can't get anything if you don't ask questions

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12:04 am EDT
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Interval International / IntervalWorld.com Flagship at atlantic city

My wife and I spent our 8th year wedding anniversary at the Flagship resort thru Interval, we are Gold Members our confirmation number was [protected] and we stayed there from 9-5 to 9-12-09. Now the resort and staff were nice however the treatment we recieved from an Interval Agent was terrible!. The agent called our room to set up a tour of the resort and told us we would recieve $100.00 dollars to spend as we like along with area discounts, however when we told the lady agent that we didn't have a credit card, but we did have a debit card, she said we were not qualified to recieve our owners benefits and could not take the tour of the resort.Well I feel that we were discriminated against because we choose not to be tied down by the negative transactions and fees that come with credit cards, Now we used our debit card to purchase our timeshare, and we just recently used our debit card to upgrade to oue present status of GOLD MEMBERSHIP, Now if our debit card was good enough to purchase our timeshare, along with upgrading to gold membership, why isn't it good enough for us to recieve our benefits as owners, I really feel that we should be Compensated for the way were treated, We weren't even offered or given a breakfast voucher, at least at other hotels that we go to they give you a breakfast voucher, as owners, and Gold Members of Interval we should have been treated than that, and again I really feel that we should be compensated, and the agents of Interval at the Flagship retrained on customer service our member number is 2856668 and my name is Gregory Freeman [protected] and the unit we stayed in was 2403

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1:38 pm EDT
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Interval International / IntervalWorld.com Harassment

My Time Share is not worth what I currently owe on it. I do however continue to pay my bill monthly. Even though I never miss a payment, Interval International harasses me constantly. They call five or six times a day and email me. I have complained to three supervisors to no avail. The staff is rude beond words. They sold me a bill of goods, a worthless Time Share. I need more people to complain about this horrible company.

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Tctomthumb69
Chino Hills, US
Apr 30, 2009 3:52 pm EDT

First of all "Interval" is not a timeshare, it is an exchange service. Interval allows you to exchange your timeshare usage time for another somewhere else. They are also a membership service with a yearly fee, so if you do not like them don't renew your subscription. Interval charges around $200.00 for a one year membership. If you don't like your Timeshare that is a different story, because now that you own it it's like lifelong luggage that never goes away. Her are some websites for you to learn how to get rid of your timeshare. It's called : Givebacktimeshare.com and Timesharerelief.com. This way you can educate yourself on the pros and cons of timeshare ownership.

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10:42 am EDT
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Interval International / IntervalWorld.com Horrible timeshare experience

I am a Marriott timeshare owner and sometimes deposit and/or exchange my week to stay at properties other than my Aruba home property. I trusted that if I booked an exchange week at a property it would be on par with the Marriott's timeshares ! BIG BIG BIG mistake. I'm supposed to be staying at the 'beautiful' Wydmark Eagle Crest property in Redmond Oregon this week. An entire trip which involved roundtrip airline tickets for two, a car rental, and taking time off from work was planned around this. Unfortunately, after my 6 hour drive from Seattle to Central Oregon I arrived at the property and was shocked ! I had spent an entire day's travel time to arrive at a roadside motel/efficiency ! This was NOT what I would call a vacation resort. The structure was very ugly, the appearance of the property inside felt and looked like a hospital, and the room was so dated and tacky I was wishing there was a Best Western nearby (because that would have felt like a 5 star property in comparison). We promptly checked out and made a 3 1/2 hour drive to Portland FIRST thing the next morning and are now staying at a really nice hotel which we are paying $175 a nite for. I called Interval International to complain and after being bounced around and spending lots of time on hold, the best I could get from their customer service rep, Rafael was attitude and he said to make it up he would offer an additional week with no exchange fee ! I insisted that I get my $250 exchange fee for this property refunded. He pushed selling me more crap instead trying to tell me an additional week at no fee was a great deal. He started to get rude and have an attitude when I insisted on my refund and explained that I though they should really do more than that. (considering I know am incurring an additional $1, 000 in hotels for the week and trying to figure out with the airlines if I can get home sooner). LESSON in this: DO NOT TRUST THIS COMPANY AND BEWARE because that beautiful vacation property you think your going to with your friends and family may be a vacation nightmare.

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everest
new york city, US
Oct 17, 2009 4:03 pm EDT

We experienced the same with Interval...we went to Puerto Rico and they booked us at ESJ Towers the particular room we were given was a hell hole, and it was not equivalent to our 5 star exchange either! You can speak to a Supervisor or to the Vice president of Interval, they don't care. Over the years Interval has never found us anything ...so we don't bother calling anymore. I figure between the Membership Fee, the Fee they charge for the week, plus the higher Fee I pay to travel over the weekend I can put this money towards my own "stress free" vacation!

Anyone reading this be aware that if you are a timeshare owner, you will never get out of it they (the Timeshare Company) will come after your estate and any heirs etc...!

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renery
Sunnyvale, US
Aug 02, 2009 3:34 pm EDT

My advice with regard to II properties ... before you make any plans, do some Internet searches. Go to the resort's website. Check out www.tripadvisor.com. If you haven't used that site, it is an invaluable tool. We own 3 Marriott lockoff properties, so we have had quite a few exchange experiences. I would not go without looking for reviews from other travelers.

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tooootles
Tucson, US
Jul 01, 2009 7:18 pm EDT

I also had a horrible experience with II. They booked me at a location that was not available and I found out only a few weeks before my flight. When they realized their mistake they refused to pay for my flight change or a stay at a hotel for the nights I had orginally booked and taken time off work for. customer service is a joke. They never return promised phone calls. Stay away from this company

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Darlene Stanley
Tampa, US
Mar 17, 2009 11:00 am EDT

I feel your pain...however, we have been with Interval International for over 15 years (they were our Timeshare of choice for the property we own in New Orleans). we've been lucky as we normally exchange our week in Bonaire or St. Thomas etc., and have the Interval International book and are able to login on-line to VIEW the place we request.

We have (not to this point) been disappointed.

Under the circumstances I think I would have asked for a supervisior...and I do agree Interval should refund your money AND give you free weeks and anything (within reason) to compensate for your horrible experience.

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2:59 pm EST
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Interval International / IntervalWorld.com Not a complaint just comment

This is Not a Complaint Just A Comment
First of all do you all realize that an exchange is based on other members giving up there units as well. With the economy being in the shape it is people are not traveling very far from there homes. They are not doing the exchanges the way they used to.

II can not make inventory appear that is not being given to them. Hence the Getaway inventory. This is developer space not part of the exchange inventory. It is offered to give the members a chance to travel and stay at resorts not hotel rooms for an affordable price.

Also if members would actually take the time to read their terms and conditions and use the helpful tips that are given the system might actally work better. The other thing is you can actually research the resort that is being offered before you make a 100% commitment to exchange or purchase a getaway. The internet is a wonderful tool and you can then see if the resort is up to the standards you desire.

II can only offer the members what is available and give any advisemnts that are available. It is still up to you to do the research for your vacation.

As far as the costs go... Let us face facts... Everyone had had to increase their rates accross the board. What once was will never be again. The memberships that are being offered to you are created to actually try and save you some money for the long term.

The agents that answer the phones are not magicians but people. A lot of them really do care about the members and will go the extra mile to help where ever they can.

Although I do agree that customer service accross the world has depreciated and things are becoming way too automated. Please try and keep in mind that the agent you speak with might actually really care and want to help you. Also try and be realistic about your expectations on what you think you are owed. Your membership fees at II are not in the thousands as a matter of fact a 10 yr membership is under $1000.00.

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albertmcdl
, US
Sep 27, 2011 5:37 pm EDT
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I can't believe that villa palmar is still in business, the company is run by Americans.
They are scamming their own people, filling their pockets with fraudulent money.

http://villadelpalmarscam.blogspot.com/

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Kimo808
Seattle, US
Apr 28, 2011 6:23 am EDT

Interval offers you no availability and crappy locations in echange for banking your week. I have a timeshare with Villa group in mexico which has a series of fabulous resorts, nothing i have seen on interval Int "AVAILABLE" resorts when trying to book even comes close in comparison. If they do... read the fine print, you cant use timeshare exchanges...you have to pay full price ...interval is just serving as a travel agent then...INTERVAL IS AN UTTER SCAM...what are they doing with the week at Villa del Palmar Cabo I "Banked" ...I'll tell you what, they sold it as a full price vacation to some poor fool and then offers a run down hotel in the backwater of Hawaii not even close to the beach. WHAT FINE PRINT ACCOUNTS FOR THIS?

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disapointed in WA
Rochester, US
Dec 16, 2010 11:10 pm EST

I tried for the first time to use the interval exchange service, Mind you I banked my week at my home resort and now wanted to book at my home resort for this coming year 10 months out. They told me that they are completely booked up and that I would have to go on a waiting list and that I could pay them $109.00 today to see if I get my request. This is complete and utter crap. I can not believe they get people this way. So basically they got a free week that I paid for. So apparently I will not renew my membership with them and I will use my week every other year when it comes up through Marriott. DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. IT IS A RIP-OFF.

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vinnie5623
Algonquin, US
Mar 14, 2010 8:45 am EDT

OK...understand that Getaways are properties that II recieves other then via trades and not obligated to fill owners requests with...but what about the new Shortstay? These ARE owner deposits, yet II will take the primo late deposits under 60 days and sell them in pieces rather than give them to a request in effect. I've had it happen to me and their excuse?... " thats another department".

And I disagree with your suggestion that the economy prevents people from traveling. If anything, owners cannot travel to Hawaii, Aruba, etc. and ought to be depositing properties to bank them for the future. If anything this effect ought to keep IIs inventory at as high as in past.

Perhaps what you mean is there are less owners. What is the default % on timeshares and is the entire market preparing to crash ? II has a lot more Getaways from owners defaulting because properties are having weeks turned over for unpaid maintenance fees. If you cannot make your house payment...are you going to pay $1200 for maintenance fees at a resort you cannot afford to travel to?

I still suggest IIs policies have changed drastically in moving more towards a premium travel company and less as an exchange outlet. This said...there are no checks in place to be sure as an owner waiting on a request...you will ever get your week.

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Jahad1
Miami, US
Jan 13, 2010 1:57 am EST

stop buying timeshare

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everest
new york city, US
Oct 17, 2009 4:22 pm EDT

A Big Comment to your Interval praise:

We have read everything Interval has written in their exchange very carefully, they have a beautiful 6 inch directory promoting all the thousands of resorts worldwide, we followed all their guidelines to a T, and we could not even find anything even in the remotest areas which were not popular. Even with one year or 2 years in advance or if you gave them 10 locations, even a bigger time window of travel ...Interval never had any availabilities period!

That is a dirty little secret written by their lawyers, once they sucker you in ...you can't get out!

So I figure if I save the membership fee to Interval, plus the 2 weeks fee they charge, plus the higher plane fare for traveling on weekends, I have saved enough to have a "stress free" vacation anywhere I want to go on my own!

Any more suggestions?!

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12:35 pm EST
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Interval International / IntervalWorld.com Promotion for free gas and 3 night stay

The complaint is :

I was informed by phone that I had won a 3 night 4 day stay no string attached, at that point I specifically questioned the phoner was this time share to which he responded NO . I was also promised FREE GAS which was a promotion due to fathers day. When I arrived I was greated by a TIme share Rep, . Needless to say I was not a Happy camper, Considering it took 3 hrs to get there, I then told by the time share rep that it was indeed timeshare and due to winning a contest.

Long story short, This was definitely a SCAM form start to finish. To this day we still have not received any compensation for this fraudlent promotion.

The conditions of the promotion was to send in receipts 100.00 from a select gas station to designated by us. We sent in 2 months worth of receipt the months of sept 08 and Oct 08. We got an "OK" on the receipts but did not receive the 2 gas cards were owed. I called FREEBEE GAS to complain the women stated they were sent out, after4 months of waiting with no results, I then agained called and was told COMPUTER WERE DOWN FOR 7 MONTHS, and was promised to get them soon.

Anybody interested in a CLASS ACTION SUIT

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james1977
Westborough, US
Sep 30, 2010 2:32 pm EDT

I find these timeshare units not using the money they collect from us to keep the rooms up. I find bedding needs to be replaced. I find Sea Mist needs to spend money on the minature golf course and fix up the beds to have more blankets in the units. I plan to go to the meeting to address my concerns.

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Michael Faris
, US
Aug 13, 2009 11:28 pm EDT
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Yes I can help you with this do you own a timeshare with Sea Mist restort.

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Interval International / IntervalWorld.com Lack of customer service

I am less than impressed with Interval's responsiveness. I just inherited property and recently completed transfer of the deed. Now I am trying to get the Interval ownership rights transferred and can't seem to get any help. When I call, I keep getting bounced around and the voice prompts ask me for my membership number, which of course I don't have because I can't get anyone to help explain the process of transfer. Their email customer service people tell write that they can't make outbound calls to help people. How ridiculous is this? It more than frustrating! And they claim to have the best customer service in the industry? HA!

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Jahad1
Miami, US
Dec 06, 2009 11:13 pm EST

the account is givin to you and you think they are going to volunteer info to you on someone elses account ha to you someone tried to steal my account that you but i was informed what was going on so maybe you should be happy there security is up to par

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10:41 am EDT

Interval International / IntervalWorld.com Customer service

The booking agent made a mistake on our exchange with the wrong date. They refuse to let me speak to management, or review the tapes, or to give any refund as we need to book a hotel for the last 2 nights of our stay.

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Interval International / IntervalWorld.com Timeshare exchange

Interval international
6262 sunset drive
Miami, florida [protected]

Post office box 431920
Miami, florida [protected]

In jan 2008 I called interval and got ken his extension is 8555. I asked for the best hotel in hawaii for exchanges and where I could also purchase "get aways"for others traveling he said resort quest waikiki sunset. They have a lot of "inventory" for exchanges and it would only take less than 30 days to confirm my exchange. So I purchased over 4000.00 in getaways from interval via ken. Time passed no confirmation, received many calls trying to see me membership for longer time frames and I would ask about my exchange and they would say not confirmed. May 31 2008 - finally got back in contact with ken - he said "he expects my exchange to be confirmed any day now". 14 june almost 6 months later and several more conversation with ken, I spoke to gennie in customer relations - she said they they don't exchange with this hotel and they are not sure why the agent ken put me on the path with this hotel, it may have been for the getaway sales, however they seldom ever have an exchange with this hotel. I called ken back relayed this to him - he said do not talk to that department again just talk to him and he will get this fixed and get my exchange - I will get you on the prior ty waiting list. He asked me to call back 17 june - same day I called to customer relations and asked about the prior ty exchange list they said that that there was no priority anything list. I ask for a supervisor - I got helen gray ext 8725. Left a detailed message. She called me back and said that gennie was new and should not have gave me that information and they do exchange with them, I asked about the priority list and she said they was no priority list and I told her ken told me about it, she put me on hold and came back and gave me a priority list confirmation #. I questioned the intergerty of this saying there is no other list and now they are a list and she said that she would personal work this and get it resolved and she would call me a keep me posted. 17 june spoke to ken he said he could not help me because I was on some kind of black list and only management helen gray could help me, he said he does not know what is going on.

I called and left voice message with ms helen gray 20, 23, 24, 26 june, with home and cell numbers, no return call. 26 june I spoke to carla ext 8251 after going through the whole story again she to said I need to get a supervisor for you because we don't exchange ever with them and that they could exchange but they is never inventory and she does not know why I was recommended this hotel. 26, 27 june left voice mail for helen gray - no return call. 27 june also spoke with carla again and she said sorry not confirmed and forwarded me to helen's voice mail.

11 july spoke with garfield related my story and he checked no inventory I asked if they can exchange there he said yes they can I ask do you exchange there he said they can, I asked when when the last exchanged there he said he did not know... Was advised 11 july by garfield that helen grey was out and ext. 8231 bobby dilla was the supervisor I could speak with left two message no call back. I asked if the there was anyone higher I could talk to he said no, this was the highest office for any help.

I have come to beleive gennie was telling me the truth because she was new and new no better... And that I was lead to buy non refundable getaways on false exchange information.

Desired outcome - room exchange 24-31 july 2008 at resort quest
Waikiki sunset with the rest on my guest for the 139.00 exchange fee
Already paid.

No response: this place is aweful

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Interval International / IntervalWorld.com Poor service!

Have repeatedly tried over the years to book in Hawaii with interval international. they never have availability... the one time they got me in it was an old condo in a bad part of town.also, they start bugging you for your yearly fee 5 months in advance! I've tried once more and complained... They are terrible. Do not join this service... It's a rip!

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babykatdonly1
Fort Lauderdale, US
Jan 21, 2011 8:00 pm EST
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We have been II members for about 6 years and it keeps getting harder and harder to get an exchange. The last 5 times we haven't been able to. And right now we have a Request that has been pending for almost a year! It is a total nuisance and I am expecting that we will be able to use this system once we retire, because as of now it gets very difficult to coordinate vacations at work with the impossibility to plan in advance due to the lack of available resorts.
Quite frankly, I wish we had never bought a membership.

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just my two cents
Pway, US
Jun 04, 2010 9:55 am EDT

P.S. If your resort if highly sought after and you want to exchange for a resort that is highly sought after - do not just deposit your week. Do a request first. That gets you more bargaining power to get what you want.

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just my two cents
Pway, US
Jun 04, 2010 9:50 am EDT

Some facts are getting confused. You don't buy time shares from II, you buy a membership to exchange resorts from them. If someone sold you a time share and misinformed you about II that's on them - not II. The ability to exchange a time share has to do with what is available to trade, but it is also dependent on what you are able to deposit. People who purchased a nicer time share or a highly sought after week are going to get first crack at the highly sought after properties. And yes, if you try to snatch something further out you are going to have better luck than those who try to snatch something last minute.

I bought an II membership because I don't intend on going to the property I purchased. I have had no problems with II. I usually get a bonus week when I deposit my week, because my property is highly sought after. I have had no problems using the bonuses or my actual week. my actual week gives me more options than the bonus week, but nice places are still available with the bonus week. In fact I own a 1 bedroom, and I am always put into 2 bedrooms wherever I go.

One time I had a problem with a resort I booked. It said it had internet access in the rooms. We were looking for this feature because instead of taking an actual vacation we were going to work from home that week - but just do it at the resort instead. We get there to learn that the internet access in only in the lobby and only at select times - which is bad for us. We called II immediately and they got us transfered to another resort in the area that has in-room internet right away - at no cost to us. And this was a 10 p.m.

I never seem to have a problem with anyone I talk to at II. Some are more knowledgable than others - but the same can be said of any place.

Now, I've never tried to go to Hawaii. But, if I pop in my actual week (not my bonus week), Hawaii, Aruba, St. Maarten, Phuket, and other beautiful beach resorts are options.

Ability to exchange is really based on what you own. And the people at II are there to help facilitate your exchange. You really need to do some legwork on your own. They don't do everything for you. When we see an interesting property on II, we always research it ourselves. We go to the resort's own website and find out more info. Many times the resorts website has much more information available then the little snippet on II. We get the phone number to the resort and call up and ask any questions we have. If we don't like what we see or hear, then we cross that resort off.

I think people would complain less about time share exchange if they actually understood how it worked. Unfortunately there is a lot of misinformation about the exchange system and some of it is put out there by the high-pressure sales people who will say anything to sell you a time share and get their commission. And no, I don't work for II.

If anyone is considering buying a time share, I would recommend either buying a place you're going to want to go to every year or buying a place that exchanges well. If you're at a high-pressure sales pitch - get your free gift and leave. The presentation we went to was not high-pressure at all. We were treated with respect, from the begining of the presentation. If you are not being treated with respect when someone is trying to sell you something - how are they going to treat you when they already have your money? I have been to timeshare presentations where the sellers were talking down about the guests there, and telling me how I would be entitled to more than the poor saps who already bought. We of course left. And don't take the seller's word that the property exchanges well. Do your own research.

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vinnie5623
Algonquin, US
Mar 14, 2010 8:59 am EDT

I'm sorry the day I purchased a timeshare and the reason we are all complaining here is likely less about II .
IIs has increased the volume of available resorts substantially and I find if you have a Premier/Preferrred property and stick to this standard...you get a fairly decent place to stay. Anything without the Premier/Preffered logo is mostly garbage rat-traps.

I've suspected for some time that II has been withholding Premier property trades to sell. They are also more closely policing the exchange privileges of owners in a hierarchy or priority. You get what you pay for and any of us who bought a timeshare 15-25 years ago for a premium overpaid. Even our Premier same resort weeks are worthless now because its the maintenance fees which now generate the revenue. Anyone still shelling out $100000 and up on a timeshare purchase week has money to burn and ought to find better uses.

Alas...but in the last 2 years of trades.. ...we have only been able to stay a prime II Westin and Marriott properties in Hawaii, the Carribean, and Europe by booking the airfare and waiting until the final 30-60 days for late exchanges to yield a gem. You have less competition under 30-60 days and almost all primo properties come up then. Problem has now become that II won't just dump these on a request and tries to sell them, so you have to be vigilant and work their system to find the deposit.

Its become way too much work to try and exchange a week and the aggravation is what contributes overall to people needing vacation. For a good planner / shopper, you can find better properties than tradeable through II at less annually than your maintenance fees and all the II fees that you encounter for exchange, re-exchanges, etc. DONT buy a timeshare unless you get it for under $200, its Premier, and you can see the annual maintenance ($1200) being something you'd spend on a hotel anyway and want a bit larger room and a chance to haggle with limited options/supply.

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sergomen
Miami, US
Dec 28, 2009 9:17 pm EST

I am really unhappy about II. Agree with comment regarding lack of availability. I put my week for exchange a year ahead and was not able to get the request.
I really regret buying two time shares with Marriott because I was told I was going to be able to exchange the weeks and go places, etc, but was never told about how hard it is to do so.

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ldd0221
Hope Mills, US
Mar 18, 2009 6:48 pm EDT

Your smugness and condescending tone is typical of this group of crooks. If the "resorts" I have stayed in were accurately described/pictured on Intervalworld's website, it would have helped a lot! Over the years, I have stayed at several of Interval's exchange resorts that were not as described or pictured on that website. In fact, I would not consider some of these places "resorts" at all! We bought a unit in a building that was still under construction, and we were promised a "5-star" experience. Not even close. We were outright lied to by our sales rep! She told us that we would have half off all flights booked through Orbitz.com for the life of our Interval International membership. That was an outright lie, and when we inquired about this after the purchase, nobody knew what in the heck we were talking about! We were also told that the rooms featured "luxury bedding" (not even close with no mattress pads even), would have "gourmet" kitchens stocked with everything you would need to cook a gourmet meal. Well I wouldn't cook a gourmet meal in chipped Teflon-coated pans and a burnt rubber spatula, but that's just me. The bedding was dirty, and the staff rude and snotty. I'm not sure what these maintenance fees are supposed to cover, but since they increase each year, I'd expect these "resorts" to be in better repair than they are. As far as the exchanges, you are lucky if you get the room you paid for. Just because you confirm and pay for an oceanFRONT (not oceanVIEW) unit does not mean that you actually receive that unit. I have dealt with balcony doors that would not open, leaky sinks, mold, dirty blankets, filthy carpet (my socks were black from walking on it!), NO closets (Boardwalk Inn, Va. Beach), more burnt cooking utensils, bathroom door that would not lock, bugs and rude "concierge" that kept trying to get us to waste another 90 minutes of our day to listen to them try to up-sell our unit. Purchasing a timeshare with these people was one of the biggest mistakes I have ever made. What a scam.

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specialk
Sunrise, US
Feb 13, 2009 2:55 pm EST

First of all do you all realize that an exchange is based on other members giving up there units as well. With the economy being in the shape it is people are not traveling very far from there homes. They are not doing the exchanges the way they used to.

II can not make inventory appear that is not being given to them. Hence the Getaway inventory. This is developer space not part of the exchange inventory. It is offered to give the members a chance to travel and stay at resorts not hotel rooms for an affordable price.

Also if members would actually take the time to read their terms and conditions and use the helpful tips that are given the system might actally work better. The other thing is you can actually research the resort that is being offered before you make a 100% commitment to exchange or purchase a getaway. The internet is a wonderful tool and you can then see if the resort is up to the standards you desire.

II can only offer the members what is available and give any advisemnts that are available. It is still up to you to do the research for your vacation.

As far as the costs go... Let us face facts... Everyone had had to increase their rates accross the board. What once was will never be again. The memberships that are being offered to you are created to actually try and save you some money for the long term.

The agents that answer the phones are not magicians but people. A lot of them really do care about the members and will go the extra mile to help where ever they can.

Although I do agree that customer service accross the world has depreciated and things are becoming way too automated. Please try and keep in mind that the agent you speak with might actually really care and want to help you. Also try and be realistic about your expectations on what you think you are owed. Your membership fees at II are not in the thousands as a matter of fact a 10 yr membership is under $1000.00.

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Fred Dantzler
,
Dec 01, 2008 7:32 am EST

We used a timeshare at Foxhunt Villas in Cashiers, NC. The first thing our check in clerk said was, I hope thats not your motorcycle trailer. It seems they have no parking for trailers. After a couple moves in the icy rain, They left us in a spot. How can you advertise a boat landing and say nothing about limited parking in the add. This was a joke and something needs to be done. There are a large number of bikers now who own timeshares. Fred Dantzler

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gerard
,
Jun 08, 2008 3:52 am EDT

would mlike to have information about complaints from members regards gerard burhenne

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richard Simms
,
May 14, 2008 11:14 am EDT

I have been with Interval for over 1o years and each time it gets worse. The exchange rate has skyrocketed, ther is no availibility, and customer service has been moved abroad and STINKS! They are inflexible. For years I have been giveing my children a week I can't use. Nowit costs $39 becuse they have a different lst name. I am doemn with them!

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P
6:56 am EDT

Interval International / IntervalWorld.com Timeshare use!

I have a trade with Interval International for 2 years. I have tried 3 times to get someplace I want to go. Upon our 3rd attempt to use the trade, the customer service staff told me I am on priority list and gave me a priority code in September 2007. As we approach the date, I cannot get customer service to respond to emails, I am now on hold for 45 minutes with no customer service rep responding, it keeps bouncing me between rings and music.

It is the worst customer service.

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Phyllis Borders
Gahanna, US
Aug 31, 2012 3:12 pm EDT

We requested an exchange on Feb 3, 2012, and paid the exchange fee of $169. We requested three months (June-July-August). We began calling the INTERVAL bi-weekly since their weekly to bi-weekly calls (showing they were working on the exchange?!) had stopped. We started calling them bi-monthly to monthly and were told we were calling too often. In June we also added 2 other resorts and still no response. Today, August 31, 2012, the request ended, and our 4 grandchildren are back in school.. You can't tell us there wasn't one condo available the ENTIRE SUMMER.. The Sheraton Broadway Plantation (STW) our first request, is a very large resort. We want our excange fee returned to us. We WILL NOT renew our membership with Interval International when it expires in 4 years.

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12:00 am EST

Interval International / IntervalWorld.com Consumer complaint!

My husband and I booked a cruise (exchange) for a 4 night Disney Cruise. We paid $2600 for 5 of us. Upon receipt of our tickets, we completed the online registration form at Disney online. We discovered that we can't take the trip because I'm pregnant and Disney won't allow anyone past 23 weeks to cruise.

Interval neglected to say anything about this and I've been diligently trying to cancel this cruise, without success. Everytime I try calling the main number, it's dead. I tried calling the customer service number, but they only redirect your call... Several attempts of 3 hour holds and I still can't get anyone to answer the phone. After 3 hours, the phone cuts off!

I have never experienced such horrible customer service. I think there is some fraud going on here.

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II_Diane
San Diego, US
Dec 03, 2023 6:24 am EST

Exchanged to go to San Francisco, Dec. 2 - Dec 9, 2023 in September - confirmation reservation accommodation states: "2 Privacy, 4 Maximum". I invited a couple to join me based on the privacy - so you decide if unit is actually '2 Privacy, 4 Maximum" (see below):

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roke
Martinez, GB
Apr 22, 2023 5:20 am EDT

incident date:4/15/2023 /9am

Your company advertise the Inn at Golden Gate 2707 Lombard St San Francisco advertise the hotel has a complimetary continenial breakfast.One of the main reasons I picked this hotel.Which is false advertiseing.

My room does not even have a microwave oven so know I have to throw away food I brout to the room.

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mary
,
Nov 03, 2008 4:44 pm EST

Lindsey gives extremely dangerous advise and should count herself quite lucky that she did not go into premature labor. No medical care to a preterm infant is a death sentence for the infant. Hopefully Lindsey is using better judgement raising her child now than when she did carrying her child.

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Lindsey
,
Feb 17, 2008 2:20 pm EST

We booked a cruise last year prior to finding out that I was pregnant. (Not through Interval). It was an Alaskan Cruise for the entire family. I then found out that they wouldn't allow me on after 24weeks pregnant. I was 29w @ cruise time. Nobody ever asked or said anything about me being pregnant. I wore a big sweatshirt and walked right on the ship.

The reason they do this is because if you were to go into premature labor there would be no medical care. I have a friend that works for Disney and has seen numerous VERY pregnant woman aboard. I think it's a don't ask, don't tell situation.

If you feel comfortable, maybe you should just try to go anyways. BTW - I had a great time on our cruise w/ no problems and it was 7 days :)

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Gina Hall
,
Jan 10, 2008 9:27 am EST

It is wonderful you find yourself pregnant. I realize it appears unreasonable to expect the cruise to inform each and every customer that books to state, "if you are pregnant you can't travel after 23 weeks" but that is standard for all travel. In life timing is everything, just bad timing. You can't expect a company to change the policy because of your situation, what would prevent someone else from demanding the same.

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Interval International / IntervalWorld.com Beware of interval international!

Do not do business with interval international time share company!

My friend & i recently booked a trip through his time - share, interval international, to go to the costa maya reef resort in belize, central america scheduled for 8 / 18 - 8 / 25 / 07. We booked this trip over the phone & gave the company representative our credit card information for charging the trip. The night before we were scheduled to leave, we attempted to contact the resort to ensure they were still accepting guests. We had some concerns due to hurricane dean. No one answered the phone. So we spent the next few hours tracking the storm online & at that point it didn't appear that it would affect belize at all. So on saturday morning, we boarded a us airways flight bound for belize. We arrived at belize int'l airport at approx. 10am. We then boarded a tropic air plane for another 15 - minute flight to san pedro.

Once we arrived at fido's dock in san pedro to board a ferry to take us to the resort, we were told by the ferrymaster that costa maya reef resort was closed in anticipation of the hurricane. He gave us the resort owner's name & cell phone number.

I spoke to the owner personally & he informed me that he had contacted interval international 2 days prior (Which would have been thursday) to let them know they would be closing that friday because of the hurricane. Interval had our phone number and e - mail address and no one ever attempted to contact us.

We then had to make other last minute arrangements to stay at another resort on the mainland, which ended up costing us thousands more than we had expected to spend.

Because interval international did not inform us of the situation, both of our lives were put at risk & we are out thousands of dollars because we had to make other arrangements.

When we returned home, we contacted interval international numerous times in an attempt to get our money back. Each time, we were told they would not refund a dime. The last representative i spoke with, "enrique", did admit that the resort contacted them to let them know of the closing in advance, but that it was our responsibility to contact them to get information in the event of a natural disaster. My impression of this company, and their specific handling (Or lack thereof) of my situation left much to be desired. I find their practices & actions to be unprofessional, irresponsible, criminal & incompetent.

Beware!

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Hicks Nika
, US
Dec 14, 2022 3:20 pm EST

I’ve been calling to try and resolve login issues. I called [protected], spoke to someone that transferred me to someone else, I was then transferred again and again and again still not resolved. I have paid my fees and still can’t reserve a vacation. HORRIBLE

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mohammed majeed
ajman, AE
Dec 06, 2022 7:28 am EST

interval Egypt after i change with Dubai aalhabtoor resort they ask me to pay 2800 dolar obligatory for meal price more than booking

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giana314
, US
Jul 16, 2018 1:49 pm EDT

o Whom It May Concern

I am a Marriott owner in the Grand Vista Resort in Florida. I have been with Interval since 2005 I believe. I am very unhappy with the service Interval Provides.

I seem to NEVER get the resorts that I request. Unfortunately over the past 5 years, my husband has had many surgeries and we were unable to travel. In between surgeries, we were able to go to St. Martin 2 years ago. Many many times I requested places and they never ever came through.

Last week I used my home resort at the Marriott Grand Vista in Orlando. I requested the Marriott Grand Chateau in Vegas for July 21 to 28, however I just fell and torn my meniscus and patella. Everything is MONEY with your company. I dont normally take the insurance because I always go on the vacations when the seem to go through! I called today to ask for a replacement because I cannot go in July 21, I have to have the surgery.

They were kind enough to extend my week however, this whole thing with 59 days in advance is nothing but a scam. No resort anyway in the world will be available 59 days from submit. For example, since I can drive in a few weeks, I asked if I can have the resort in Wildwood NJ... Now he tried and its booked. Now think about airfare. You get a good rate you cannot book plane fair 59 days in advance. I have booked Florida 7 months in advance, I have booked Aruba 9 months in advance. the earlier you book airfare the cheaper it is.. SO now if I only can request a resort 59 days in advance with NO GUARANTEE that I will get it, how do you expect people to get airfare?

I feel this whole 59 days is unfair and nothing but a way for the consumer to loose the week. I have 2 weeks for my 2017 due to expire 3/2019. Again do to health reasons I didn't deposit early cause I didn't know if we could go anywhere? So now cause I deposited it late, you are now say that I cannot request anything until 59 days before the check in date. So now I have 2 weeks I cannot request, which I know every place in the world will be booked, and now this replacement week, same thing.

Chances are that these three weeks I will loose. I pay over 1400 in Marriott ownership fees, Marriott dues, Interval dues. that is a lot of money and most of the time I cannot even use the weeks for all different reasons. The most stupid reason and a Hugh rip off is this 59 days in advance. You give me a list of places that will take me 59 days in advance and get me cheaper Airfare and I will go to them.

I once waited 2 years for St. Lucia, and didn't get it. If it is that hard to get, take the place out of our book... you are wasting money and time for us to get another area! I have a request for St. Lucia again, lets so how many years I have to wait.

I have sent this complaint to Marriott Services because you really need to revamp this whole 59 day rip off policy. I am thinking of selling the timeshare due to this waste of money...

I do not feel it is fair that I can only request 59 days in advance for my 2017 2 weeks, nor this replacement week. I want what is fair, and I feel this is a very unfair scam.

Please see what you can do to lift this 59 days rip off so that I can today request another place within the year. I can pay the extension for the weeks that expire 3/2019 that will give me 6 more months, but I do not feel it is fair that I can request 59 days because you are setting us all up to fail... Call 10000 resorts 59 days in advance and you tell me how many will have a room.. Maybe Newark NJ !

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ahtth0533
, US
Nov 14, 2013 5:10 pm EST

SAVE YOUR MONEY! Interval International is somehow affiliated with Paradise Village Resort. It was the worst resort we ever visited! It is definitely NOT a 4 or 5 star hotel as stated. Overall, I might give it a 1. First of all, the place is old and in need of a major make-over. Food was somewhat ok. Better food off premise. Water was a murky brown not the crystal clear blue we anticipated. Room service was horrible. We received the wrong item and it took 45 min. to receive the correct order. Then I had to fight for them to issue a credit for the wrong item. The people who manage the outside activities are a separate entity. Staff was unfriendly unless you helped them earn a commission or purchased a time share. Our room smelled like urine for all of the 7 days. We opened windows, sprayed and alerted staff but no relief. There seems to be a tier system. Everyone involved in this scheme receives a commission. It's all about money. They can care less about making your visit enjoyable. A person calls you at you house right before you leave for vacation. She tells you to avoid anyone at the airport who tries to sell you something. She says they’re sketchy and you don't want to get involved in what they have to offer. The first day you arrive, people will be in the lobby to hunt you down. Once they get you attention, they feed you drinks and give you free and half price tickets for day excursions in hopes you will attend the 90 min. breakfast presentation. The 90 min. breakfast presentation turned into an 8 hour interrogation! It is then that you find out INTERVAL INTERNATIONAL is affiliated with Paradise Village Resort. I.I have all the150, 000 hotels, not Paradise, so you have to pay them yearly too!They break you down until you sign. You are at the mercy of very persistent salespeople who know their craft well. If one doesn’t get you to sign another one comes over. If you still won’t sign the ‘closer’ stops by the table. Now you have 3 people trying to con you into signing the contract. During this time, they lie, cheat and steal by offering free weeks, trips, memberships, etc. There is so much fraud, deception and misrepresentation going on in the presentation room. It makes me sick to think a human being can be so devious toward another human being just for the sake of taking your money.

HUNTER Liars
HUNTER Liars
, MX
Jun 06, 2013 5:52 pm EDT

¿Su Club de Viajes es parte de la Familia?

¿No?

¿Entonces por qué lo mantiene sin recibir NADA a cambio?

¿Está harto de seguir poniendo “DINERO BUENO AL MALO”?

Honorarios sumamente razonables y financiamiento disponible a 12 meses SIN intereses

Siempre funciona, cuando se sabe lo que se hace.

+ info: [protected] * LADA sin costo: [protected] * www.hlmexico.com.mx

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ruby s
Fountain, US
Jun 26, 2011 3:59 am EDT

I recently had a really bad customer service experience. I was pretty sure I verified my unit week before confirmation. It took me about 4 days to check my personal email and noticed that the unit week was changed. When I called interval, yes, I patiently waited on the phone, I was told that it was more than24 hours so nothing can be changed. I believe they changed my unit week on purpose so I have to pay for an extension or lose my week that was expiring. I could not even speak with a supervisor. There was nothing in the email indicating that interval must be notified within 24 hours of changes. I was told by the rude customer rep to look at page 300 something of the directory. What a bull! So much for customer service:-( the worst!

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welltraveled
Dallas, US
Dec 31, 2010 7:12 pm EST

II is a fraud. Attorney Generals should investigate their trade practices. We are forced to trade through II because Marriott requires any trades even for other Marriott properties must go through them. We are forced to pay additional fees to have an annual II membership in addition to paying the hefty annual fees that we already pay to our home resort. On top of your membership fee, II charges fees for everything - fees to do a trade, fees to register additional guests for the place you want to go, etc. No where does Interval disclose or publicly post the fee schedule, so for all I know they are making up these fees. When you make a deposit you rarely if ever get a comparable trade. Every time we have traded it was for a lesser proprty than Marriott. Moreover, we are supposed to get priority at other Marriott properties and rarely if ever has that happened. Each time you phone interval you wait an average of 25 minutes just to speak to someone who likely cannot help you, then that person transfers you around (more waiting and repeating yourself) and if the call is not dropped (as it usually is) you find that on average you wasted at a minimum an hour or more on the phone only to have II customer service tell you to use the website. The website is a nightmare - and worse still, they keep changing the format and functionality and it goes down frequently and did not work for months on end. Shame on Marriott for aligning themselves with such a disreputable and fee mongering company that delivers NO VALUE WHATSOEVER.

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giana314
, US
Jul 16, 2018 1:52 pm EDT

I think you are correct, and we need better laws regarding trading timeshares... I pay 1400 in dues to marriott, then a fee to renew then a fee to ii and i never seem to get anything that I request. they need to revamp their whole system. a big scam

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Gilhaven
Raytown, US
Dec 30, 2010 5:19 am EST

I'm sorry for those who have had bad experiences with II. Compared to my single interaction with RCI, II is stellar!
I've owned a timeshare since 1980 (2 for the last 3 years) and exchanged every year for the last 20+ years through II. Although I phoned II for the first years, I have exchanged online for the last 15 yrs, give or take. I purchased insurance once and used it without problems. Another year, I was even offered an extra 2 days at any resort when I had to leave early due to a death in the family.
Perhaps I'm prejudiced because I can travel off season and am able to schedule the timeframe of vacations easily. I simply look online for where I want to go with II, find out if anything is available, and change my plans if these don't line up. Is my choice unlimited? No, but I'm an off season and shoulder season traveler on the whole. Have I had to change my "wish list"? Sure have. But I've had great accommodations almost everywhere I've traded (New Zealand, Britain, Aspen, Vail, Washington, New Hampshire, Virginia, California, Orlando, among them). BTW, I usually trade for 2 bedroom/2 bath units, but I've traded for as large as 3 bedroom units.
Personally, I've discouraged people with young children from buying timeshares because they are so restricted as to when they can travel. I think timeshare ownership requires a lot of flexiblity, and those who can't be flexible are going to experience a degree of disappointment. But it's each person's choice.
BTW, I am NOT an employee of II, nor do I have any connection with them except as a customer. More than my two cents but II isn't the horror that has been painted here.

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Michael Faris
, US
Nov 18, 2010 1:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The resorts outside Disney Worldvery bad. We stay marriott grand vista blankets with holes and sheets. Also new blankets not wash with fabric softner smells like a dirty trash bag. I complain 4 times at the front desk all the say we gave you blankets.

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dcrockett
American Fork, US
Sep 23, 2010 1:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Timeshares are one of those things you should NEVER, ever, ever buy. Straight up rip offs! Anyone who has ever taken even the most basic personal finance course knows that you never get involved with a timeshare! http://www.regattadesigns.com

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