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Intercape / service

1 Intercape office Mabel strt Belville, South Africa

On Sat 9th of Feb 2019 at 5:50am, myself and my very good friend Mary Jane Zimri went to the intercape bus stop at Intercape office, Mabel street nr 8 for a 6:35am departure and 11:55am arrival in Mosselbay. This being our very first bus trip in our lives and with the trip getting us to Mosselbay for our best friends wedding at 4pm we were anxious and very nervous. So we got there and waited asking other bus patrons what we need to do, they instructing us to just wait in line. Also during this time no announcements were made and no Intercape staff visible. However as other Intercape busses pulled up we would proceed to ask the bus conductor and he would say its not our bus. Eventually we started making a loud commotion about the bus being late, at this time it was 6:44am. A patron who had just disembarked told us to go to the Intercape desk inside a building behind us. We get to the desk, the woman at the counter although sweet in nature could offer us no help. We then caught an Uber from the Belville station to the next stop which would be Shell garage in Somerset West with a 7:20am stop. We asked if she could not contact the driver and ask if he could just maybe wait a bit, or if there was anything she could do to help. She said that she could not. Anyway so we rushed thru to Shell Somerset West at full speed, on route I called help desk to find out if there was no way they could accomodate us. The woman on the phone was not helpful nor pleasant at all. Eventually at 7:26am we reached the Shell Somerset West stop to no avail. We had just missed the bus. We then found a Intercape van at the stop and asked him for anysort of help or even help to get new travelling arrangements as we were at a loss of what to do next. We were highly stressed and emotional and no one at Intercape seemed to care or want to help us. This has trully put a sour taste in our mouths and we were appalled at the insensitive way first time bus travellers were handled, especially on such a big day in our lives and that of our best friend and because no announcements were made or sign up to indicate that we need to first go to the Intercape desk. We ended up paying over R800 each to find alternate travelling arrangements, ontop of the initial and not used R249 for our Intercape bus ticket. I do hope that someone will get back to us regarding this issue.


Feb 13, 2019

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