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Intercape / refunding and wrong bank details

1 South Africa

Good day

I've cancelled a ticket on the 12 th of December 2018. The lady asked for my bank details and said it would take about 2 to 3 weeks for the January there was no refund. I called and one lady rudely explained that the money was refunded on 11 January 2019. One week went passed no money reflecting in my bank account. I called Intercape numerous times just to here the money was refunded. At last someone was nice enough to look into it. He read out my bank acc number and it was wrong. I called Intercape again and the lady I then spoke to also gave me the wrongs bank details. Finally they listened to the recordings and the one I spoke to for the cancellation wrote down the wrong bank details. Today I call them again because I was told they gave the refund dept the correct details abd it will take 1 week. It's been 2 weeks no refund.

Feb 4, 2019

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