Intercape / customer service

Cape Town, ZA
Contact information:

Date of incident: 06/12/2016
Ticket number: 0912160131OC410
Name: Rodney Rayepen
Time: 13:10

I made a booking on the 6th of December 2016 to take a bus from Cape Town to PE.

After placing the booking i called in to confirm that the booking was correct via [protected].

I called the switchboard and the operator told me that i had to get on at Cape Town as that is where i booked from, i explained to her that i had made a mistake and would like to get on the bus from Bellville.

The operator said she could not assist me, so i asked to speak to the manager.

The manager introduced herself as Anike, she did not give me her surname.
I exlained that i had made a mistake with the booking and asked if i could board from Bellville.

Anike became rude and refused to be of any assistance. She has deals with customers in a very abrasive manner and i would prefer to deal with someone that is more sensitive to people's needs.

I don't feel i deserved to be treated that way especially after just making the booking. The cost of cancelling the booking and changing it is exactly the same.

Based on this interaction, i will never use this service ever again and will make sure that everyone i know or work with never uses them either.

I feel extremely dissatisfied with this interaction now.

Dec 06, 2016

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