Intercape / customer service
Date of incident: 06/12/2016
Ticket number: 0912160131OC410
Name: Rodney Rayepen
I made a booking on the 6th of December 2016 to take a bus from Cape Town to PE.
After placing the booking i called in to confirm that the booking was correct via [protected].
I called the switchboard and the operator told me that i had to get on at Cape Town as that is where i booked from, i explained to her that i had made a mistake and would like to get on the bus from Bellville.
The operator said she could not assist me, so i asked to speak to the manager.
The manager introduced herself as Anike, she did not give me her surname.
I exlained that i had made a mistake with the booking and asked if i could board from Bellville.
Anike became rude and refused to be of any assistance. She has deals with customers in a very abrasive manner and i would prefer to deal with someone that is more sensitive to people's needs.
I don't feel i deserved to be treated that way especially after just making the booking. The cost of cancelling the booking and changing it is exactly the same.
Based on this interaction, i will never use this service ever again and will make sure that everyone i know or work with never uses them either.
I feel extremely dissatisfied with this interaction now.
More Intercape Complaints & Reviews
- Intercape - horrific experience 
- Intercape - bad service 
- Intercape - poor service & payment facility 
- Intercape - not considering the passengers 
- Intercape - voucher
- [Resolved] Intercape - toilet water on the floor : intercape bus
- Intercape - unprofessional service
- Intercape - ticket service
- Intercape - aircon
- Intercape - complaint-intercape bus travelling from pretoria to durban