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Impact Meter Services
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Impact Meter Services
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www.amps.co.za
www.amps.co.za

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1.0 26 Reviews

Impact Meter Services Complaints Summary

0 Resolved
26 Unresolved
Our verdict: Engaging with Impact Meter Services at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Impact Meter Services reviews & complaints 26

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Newest Impact Meter Services reviews & complaints

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10:19 am EDT
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Impact Meter Services Incorrect billing and meter readings

We do not live in South Africa permanently. We visit South Africa for one or two months annually and stay at our house which is in a complex. The main switch of electricity is always switched off on our departure and our house is locked. A family member inspects the house from time to time and confirms the electricity always remains switched off. During our absence, the usage fluctuates from 5 to 58 monthly with an average of circa 22 units per month and an average cost of R33.46 monthly. During our occupancy of the house, our consumption of electricity for the period 07/06/2019 to 08/07/2019 was 754 units with a cost of R1, 294.14 and for the period 08/07/2019 to 07/08/2019 was 570 units with a cost of R946.84. We left South Africa at the end of July 2019 and have not returned since due to the restrictions of Covid19. Invoices dating back to 15/03/2017 started with a meter reading of 60473. Meter readings from 05/06/2019 to 06/05/2020 are from 62575 to 64112.
We received an invoice on 08/06/2020 with a meter reading of 64364 indicating a consumption of 252 units at a cost of R445.48 for the period 08/04/2020 to 08/05/2020
We also received an invoice on 03/07/2020 with a meter reading of 64975 depicting a consumption of 611 with a cost of R1, 154.42 for the period of 08/05/2020 to 08/06/2020, bearing in mind that nobody occupied the house during these periods and the main switch was switched off.
I phoned Impact meters from the UK and emailed them. I had a response from them with a photograph of the meter reading 30727 as proof of the electricity consumption. This reading does not correspond to any of the invoices received.
I have contacted them again by telephone and email on 16, 21 and 22 July but with no response.

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11:30 am EDT

Impact Meter Services electricity bill

On the 26th of February we paid for our prepaid box to be installed, it has not been installed till this day and it was supposed to take upto 6 weeks our bill is now R4663.
We've been paying and the amount does not seem to be decreasing.
We must now pay this amount of R4663 were you could have installed our box and we wouldn't not be in debt.

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6:59 am EDT
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Impact Meter Services incompetent staff

Account 115873

Deposit was increased and arrangements were made to pay the deposit. First payment of r250, second payment of r500 and third payment of r250, adding up to r1000. Still the lady in accounts insist that the outstanding balance is r250. Numerous proof of payments has been forwarded, still she does not see it. A recon was done for her, proving the payment, still she does not see it. I am at a point that I am loosing it

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10:43 pm EDT
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Impact Meter Services electricity bill - notice month, inflated amount, no response from impact meters, notice letters received iver festive season 2017

I have sent notice if 'discontinuation of services' on 19 Sept 2017. I have notified Impact Meters that property has been vacated on 30 Aug 2017 and geyser has switched off since 1 Sept 2017. I have requested final account, which could not been provided. I have made payment of R1000 on 22 Aug. Only 1 person lived on the premises. No one from Impact Meters 'could assist' me regarding final acciunt queries, instead I have been handed over for ir debt collection. The debt collectir has sent about 3 notices over festive period... I have been away and therefore did not receive any notices. I find this to be very unethical behaviour. I have akways paid in time. The final account received is more than double what I used to pay monthly - R2202.

I feel that I am being bullied by Impact Meters and their staff. They refuse to assist to resolve this extremely high, unrealistic final account. This final account is more than double the monthly bill I paid over more than a year.

Please assist me in order to resolve and prevent of being bullied and blacklisted by Impact Meters.

Kind regards
Giesela Stover
[protected]

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8:48 am EST
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Impact Meter Services useless service and

Our electricity was cut off by Impact meter services. We recieved a Discontinuation of electricity letter from them that says that we must Pay R1469.69 in total to reconnect our electricity. We paid R1500 into their account. I contacted them to get someone to reconnect my electricity. I told them that I have a one month old baby girl in our house that must be fed. They just told me that they can do nothing for me, I must pay a extra reconnection fee of R370. Then they will connect our electricity. I dont understand are these people heartless and incompitant. Why must I pay a reconnection fee twice. Before I forget I even tried to make a arrangment with them to not cut the power but said no.

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MotsoMolele3
, ZA
Jul 28, 2017 4:32 am EDT

Very unhappy with the service received from both Karleen and Salome at the Pretoria East centre.

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12:02 pm EDT

Impact Meter Services electricity gets cut off

This month i totally forgot to pay the electricity account. seeing its only one month i thought i would just pay it next month. ha ha to my surprise they cut off the electricity. i made an arrangement with Lee anne that i would pay, which i did and faxed the proof of payment. they said they only received the payments after 12 so it was cut off. Now i must pay an additional R300 for reconnection.

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Clinton M
, US
Apr 22, 2023 11:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company has been hounding and harassing me with a bill I didn’t incur. I was staying at Lombardy Meander, unit 95 and when I moved out at the end of June 2022 (after serving notice and settling my accounts), they kept billing me until September. Now they’re trying to impose that bill onto me with threats.

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Chris Gokkie Hughes
, US
Aug 18, 2016 5:03 am EDT

My electricity just got cut off now..after 3x asked them to send me statements they never send it..just come and diconnect..so how do i know what i owe..how do i know whats my due date..they charged me 1000 rand to get the electricity on my name...now...after disconecting charge me more than my usage to reconnect..wtf?

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Gert Boshoff
, US
Feb 16, 2017 11:27 am EST

Same thing happened to me. No communication no bills, and they cut your power.

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Sarel Steyn
, ZA
Apr 22, 2016 2:46 am EDT

They are completely heartless and do as it pleases them, knowung that they got their customers in a catch 22. I heard them speak to customers, including myself, in sarcastic and in such a disrespectful manner that it left a bad enough taste in my mouth for me to write this. They are truly horrible people to deal with, and not only me, but many other people don't trust them. Hello peter complaints will also verify what I said here. They should be the last company to be considered when choosing an electricity supplier. Their staff are totally unfriendly and I'm not saying this because of the incident I've been involved in, but the numerous accounts I had to listen to the screaming sessions at their offices when paying my bill at their pay office near Silver Lakes.

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