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Impact Gel Insoles / Rip off artists

1 United States Review updated:

After ordering the Impact Gel insoles (2 pair) I realized that I was charged nearly $40.00 in shipping and handling! There is no opportunity to view the entire amount that your credit card will be charged until after your order is submitted, and then it is too late! It does state in the offer (it's buried) that you will be charged an additional $9.95 for your 'free' pair, but you have no opportunity to decline that offer even if you choose to - and there is no discount for multiple sets. I find it very hard to believe that it costs anywhere close to $40.00 to ship out a couple of sets of insoles.

So, buyer beware - don't be stupid like me - nothing is ever 'free'!

This is my last purchase of any Billy Mays advertised product.

Pa
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Comments

  • Al
      20th of Apr, 2009
    -1 Votes

    I agree this isn't a good way to do business. I also think that the $9.95 S/H is out of line. Plus the 2-3 weeks delivery time unless you pay an additional $9.90. Look around there are other places to puy them online besides the company website.

  • Ne
      20th of Apr, 2009
    0 Votes

    I have been wanting to try Impact Gel insoles and did a web search to find them. It seems that there are two sites selling the products, the one by Footcare Express which lists the price at 24.95 (as of 4/20/2009) and the website getimpactgel.com which this complaint is about which lists them for 19.95, plus an extra pair at 9.95. I have been trying to figure out which one is the legit site and it seems to me that the more expensive price at Footcare express is the real deal.

  • Al
      20th of Apr, 2009
    +1 Votes

    I think getimpactgel.com is the official website for the impact gel insoles, where you get the 2nd pair for just S/H so you end up paying $40 for 2 pair plus some other items that I am not sure just what they are.

    The other site is FootCare Express which sells them for $24.95 plus $9.95 shipping you can also get the insoles from them on their eBay site for $23.95 plus $9.95 shipping.

    All these are getting some of their profit from the shipping. $4.95 would be more realistic for shipping on an item like this.

  • Mi
      20th of Apr, 2009
    +1 Votes

    According to the details:

    $20 first pair + $10 S+H
    $10 second pair for S+H
    =
    $40

    It says it right there, $40 and 2-3 weeks for delivery.

    Unless your complaint, Patrick, is that S+H was $40, making a $60 total? Maybe you are not in the US and they charge more for that?

    From: https://www.getimpactgel.com/flare/next?tag=impactgelcom

    --

    *Offer Details:
    Buy one pair of Impact Gel™ Insoles for $19.99 plus $9.95 S&H and get one pair of Impact Gel™ Inserts ABSOLUTELY FREE! You’ll also receive a second pair of Impact Gel™ Insoles and a second pair of Impact Gel™ Inserts for FREE; just pay the $9.95 S&H! Buy 1 Get 1 sets must choose the same size. If you select a quantity greater than one, additional sizes can be selected on the next page.

    --

    30 Day Money-Back Guarantee (Less S&H) - MI, WI residents add sales tax - Continental U.S., AK, HI, PR, VI, GU & Canada orders only - Allow 2-3 weeks for delivery - Please allow an additional 5 business days for orders outside the Continental U.S.

  • Er
      24th of Apr, 2009
    +1 Votes

    Looks like Patrick doesn't know how to read. They clearly say in the video and on the websites that you get the 2nd set Free, ONLY play for the shipping and handling.

    Sound more like an ignorant shopper who doesn't pay attention to what they say.

  • Ha
      25th of Apr, 2009
    0 Votes

    I have worn these impact gel insoles for awhile now and I got them at footcare express which happens to be a real podiatrist in Aventura Florida.

    I was shocked to see them on such a carnival reality show like Pitchmen but I guess the company thought it would be great for Branding and it was. Now everybody is talking about them.

    The cost is a huge issue and it seems that Pitchmen had to strong arm the company into lowering the price. At the time Foot Care express was the only distributor the product in bulk and they were if they sold at $19.99 they would actually lose money.

    I noticed on the website that they were able to lower the price to $24.99 and I can't speak to shipping. But I will say this. If you are worried about ordering the product, I would order it from Footcare express because they are real Podiatrists, have a real office with someone who can answer questions, and they have professional athletes as patients.

    I live in Orlando now so I visit their site instead of their office and call the doctor if I have questions about my orthotics. They custom make orthotics and I use them in my running shoes. They are going to put the impact gel material into my next set but current ones will hold up for another year or more.

    So they are real people and not Billy Mays or these other knuckleheads from tv. Just call them and ask questions. I feel bad for them because they can't be making a penny on these insoles. They have them because they are good for general use and some patients need only some good shock absorbing insoles to reduce pain.

    Can you imagine a doctor who just got back from visiting all the major league baseball teams during spring training arriving back to the office to find this backlash over Pitchmen and $10?

    But that's actually what I like about their doctors, they treat me just like an NBA player and charge me like a YMCA player so I'm trusting them on this.

    I only paid $99 for them to make custom orthotics molded to my foot. Even though they are not made with the impact gel material they brought my ankle, heal and arch into alignment and I have no pain at all.

    I think this is what I bought two years ago http://footcarexpress.com/foot-orthotics/custom-foot-orthotics/express-custom-orthotics/

    Anyway, I understand that people are confused about the price and availability of this product but I don't think it deserves a complaint issued. It seems that Pitchmen strong armed the company into selling for only $19.99 and undercut their retailers and everyone saw the show.

    Now, they can't make them fast enough and have to handle all the complaints about cost.

    I would say it is a big problem for footcarexpress and Impact gel but probably a good kind of problem.

    and here is a link to foot care's impact gel insoles so you can know you are ordering from an actual doctor's office not some tv ad.

    http://footcarexpress.com/foot-orthotics/custom-foot-orthotics/impact-gel-insoles/

    Mike
    Orlando, Fl

  • Jo
      9th of May, 2009
    0 Votes

    Mike from Orlando
    Do you work at footcarexpress? it seems like it. It would be extremely rare to find someone who would so nicely write a 50 paragraph review including the website and all of the info of footcarexpress.

  • Mr
      15th of May, 2009
    0 Votes

    I also visited this site and I can tell you I was prepared to pay the $40 for the two pairs ($19.99 + $9.99 S&H + $9.99 for second pair). My problem was I was never shown the total of the purchase and after I had clicked to go to what I thought was the final order page, I got a confirmation page which said my credit card was billed $59.96!!!

    When I sent them a nasty email, they responded quickly and said they would take the second set of insoles off my order. THEN, they showed me the final order and it was $39.98!!! $20.00 for shipping and handling????!!!

    PLUS, they said they didn't have any in stock and I would have to WAIT to get my order!!!

    I sent them and email and said, NEVER MIND CANCEL MY ORDER or I will report you to my credit card company. And they did.

    But now I don't have the insoles and I really wanted to try them

    P.S. Say what you want about the Pitchmen, they sold the product. That was their job. They said they wouldn't sell at more than $19.99 and it looks like they were right.

    Would I have been willing to buy them for more than $19.99? Yes. More than $24.99? Yes. S&H more than $10? Not likely.

    I like the Pitchmen because I think it's an interesting show. You get to see that these products are real and the inventors are real people. NOT hucksters. Have I ever bought any product from them before? NOPE! But when Oxyclean showed up in the grocery store years ago, I tried it. I don't like it but my wife uses it.

  • Ch
      1st of Jul, 2009
    0 Votes

    I was not happy with the web site order over the internet. I was unable to view my order before confirming order as most sites have. I discovered I had a $119.00 order and only wanted the insoles. I immediatly called the customer service number to try to change the order, they told me they could not do that but to call the following day, maybe if the order had not been processed I could stop it or change it. Called following day, had been processed. Both customer service reps told me to REFUSE THE ORDER, not to open it and I would get a full refund, including the shipping. I returned the items, unopened, within 10 days my credit card had been credited the entire amount, including the S&H charges. If I had opened the package, took out what I intended to order, returned the rest, I would have had to pay the S&H, the customer service rep told me that comes out to 40%. Both customer service reps were very helpful and very good to deal with. I was rather disappointed with the web site its self, that I had no opportunity to confirm the order before it was submitted and had no idea what my order was going to cost.

    Chris
    Wisconsin

  • Gr
      1st of Jul, 2009
    0 Votes

    You all are doing better than I am. I ordered mine on 4/20 and as of this date I have not recieved them yet. I called about a month or so ago and was told they were backordered. The customer service rep said that I would get upgraded to next day delivery. I need to double check but I don't think my credit card was charged yet.

    I in good faith could not recommend this company to anyone else.

    Allen

  • Mo
      1st of Jul, 2009
    0 Votes

    Dear Mike, Instead of insulting Patrick, may you should have taken the time to READ his complaint. He ordered 2(two) sets and received 2 sets free

    According to the details;

    $20.00 for first pair + $10 S&H
    $20.00 for second pair + $10 S&H
    $10 S&H first free pair
    $10 S&H second free pair
    =$40.00 for product and $40 FOR SHIPPING AND HANDLING

    Don't be so rude, I'm sure you're better than that

  • Ji
      1st of Jul, 2009
    0 Votes

    the 9.99 is a flat fee to make things simple for the company to ship. they obviously make money for the most part on this end especially shipping to their zone and surrounding. almost all companies do this its just makes accounting easy. next time there is a home show in your city go for a visit and buy on site its usually less expensive except for the 20 dollar way too over done corndog, flat semi-cold beer and the walking but the significant other can't complain you don't take her anywhere.

  • Pl
      1st of Jul, 2009
    0 Votes

    Another ripoff company. But not quite as bad as Videoprofessor, who's "free" CD lessons actually cost $189.95!

  • Ob
      2nd of Jul, 2009
    0 Votes

    Why is everyone so upset? Wasn 't the deal 19.95 a pair? Looks like you got 4 pair for 80 bucks. Hmmmm. Seems like 20 a pair to me! Oh I know, it's that you are being forced to buy two pair? You want 1 pair for $30, that would be a better deal right?

  • Mi
      2nd of Jul, 2009
    0 Votes

    Iam like so confused, reading all of these comments. i was going to buy one for my mom and one for me but ill stick to stuffing the shoes with socks for comfort support!! If I gotta pay 40 to get a good deal ill do it, but out of all the comments I heard, I didnt get to read a real person who actually tried the product and loved it?? so is it worth it??? is the 40 bucks worth the soles?? do they make people feel like they are walking on air>>>??? if so Ill buy em@@@@

  • Ms
      2nd of Jul, 2009
    0 Votes

    Man O Man,
    I'm gonna still hold to the opinion that given any group of people, have a 20 lb pure gold bar give away to everyone and sure as shootin' somebody's gonna start [censor]in' about " mine's too square", "mine's too gold
    colored!", "I'd rather have silver!!!

    How bout we be thankful we have feet to walk on for starters??? ok gang?? Calm down, settle yourselves...

  • Rm
      2nd of Jul, 2009
    0 Votes

    Look! The product is obviously worth more than $20, why do you idiots complain about the shipping and handling fees. So what they got you for more... Ask yourself this, if you bought a pair and it helped greatly in relieving pain in your feet was it worth it? Otherwise stop [censored]in and moanin about [censored] that doesent matter. You must care more about losing $20 than your precious feet that will soon become ugly and ridiculously sore cause you [censor]ed and moaned about the shipping and handling fees. Get a freakin life and just enjoy the [censored]in product!

  • Mi
      3rd of Jul, 2009
    0 Votes

    TO Rman


    yea talk all the bs about those poor victims who tried to get ripped off!!! youd me talking ccow dudu too if you got ripped of for 180 or ever 69 bucks!!! people got a right to post their comments.. although I do agree that complaining about shipping is ridiculous... I know thats how they make their extra cheese. I really just wanted to know if they work!! cuz if the soles are not worth a dime y pay 40 for them!!! i got a hardwrking ma and I just wana take care of her health! lol Rman the last part was hilarious!!! seriouly@@@ I love you!! your such a loud mouth!! good thing your talking smack online im sure ud think different if anyof them was complaining in ur face@!

    Stink finger... I agree you cant please everyone@@ I know. im like the most lovable person and when i worked at walmart people got pissed cuz I guess I was too bubbly@@@ or too happy!!! are you kiiddinggg meee seriously!!!

  • Gr
      3rd of Jul, 2009
    0 Votes

    $40.00 for 2 pairs = $10.00 a foot. Bottom line here...awesome price for comfort!

    Peace to the Mays family.

  • Gk
      3rd of Jul, 2009
    0 Votes

    ???????????? Do they WORK?????????????????

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