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ICICI Bank / tricks customers in to buying their insurance schemes while transacting through net banking

1 India

Beware of ICICI bank signing you up for un wanted insurance. While making fund transfers through ICICI net banking they had automatically signed me up for their insurance products, twice in a row. There was no option to opt out, had to call the customer help desk to back out the transaction. There was no indication on the screen (typically they would have given the option to sign up with No selected by default) . When we try to call the number given, they dont respond:

18th Oct : IMPS transaction : 99 deducted for health ins.
Dear Customer, your Account XX0240 has been debited with INR 99.00 on 18-Oct-18. Info: BIL*BPAY*[protected]*Vector

1st Nov : IMPS transaction : 375 deducted for Home content insurance
Dear Customer, your Account XX0240 has been debited with INR 375.00 on 01-Nov-18. Info: BIL*BPAY*[protected]*Home C.
Dear Customer, you have purchased a Home Content Insurance of Rs.2.5 Lakh for Rs.375.Your Policy Number is [protected]

ICICI Bank

  • Updated by Tossy Thomas, Nov 01, 2018

    update : Bank has reversed one of the charges

To
Nov 1, 2018

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